36 comments found.
Hi, please update theme or the “DesignThemes Core Features Plugin” It is causing yoast issue and we can’t start data optimization.
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!Can we get an update please?
Hi.,
We have checked your site and we have not seen any issues with our DesignTheme Core Feature plugin and there is no relation between them.
Can you please more details about your issue, and help us have a better understanding of it by getting back with any Screenshots / Video references for our support team we will gladly assist you.
Thank you!
I need a updated WPBakery Page Builder plugin
Hi Karthinandhavanam.,
Kindly, use the below link to get the updated plugin. Once you downloaded the plugin install and active it in your theme.
http://docs.wedesignthemes.com/dt_articles/updated-theme-premium-plugins/Thanks!!
Regards., DesignThemes Support.
For the project Buy property in North Cyprus we are looking for a template or plugin for booking holiday homes, flats and studios. It is important that you can book a property. The payment is done by the provider. Can your template realise this? Many greetings.
Hi.,
Thanks for the interest!!
Sorry, we do not have this feature.
Regards., DesignThemes Support.
Hi, I am interested to buy this theme but don’t know that it will suit my project or not. Is there any free or demo version, which I can try before buying this one?
Waiting for your kind response.
Thanks
Hi.
Sorry for the inconvenience,
We are in the process of upgrading our theme so we will be able to provide you demo link by next week.
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Hi, does your support include troubleshooting for any issues we may run into that requires coding expertise and/or technical questions about the themes’ features? Thanks
Hi.,
Yes., Theme updates can also be downloaded after the support period expires, so you will always be able to have the latest version of the theme.
Thank you
Hi =) where to change the “hover” icon color in the homepage?
https://theplanbnow.com/beta/ (have in blue, i want it green)thanks a lot =)
Solved! thanks 
Hi SenseiMedia.,
If you are happy with our theme and support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end 
Regards., DesignThemes Support. Is it possible to add the top header nav to the single properties pages?
Hi..,
Yes, This is possible. You can verify this in our theme demo itself- http://singleproperty.vedicthemes.com/properties/diaz-luxury-cottage/ http://singleproperty.vedicthemes.com/blog/dt_portfolios/house-interior/ If you are referring some other, Let us know some screenshots / videos. We will help you.Regards., DesignThemes Support.
Maybe I’m missing something, but in your demo page for the single properties, there’s no top nav…. there’s the logo, but navigation is gone…
Hi..,
Please send page link of your query which you are referring. We will help you.
Regards., DesignThemes Support.
Trying to edit some rendered text and cannot find where to make these changes. On my home page I have the “Property Single” element and I’m wanting to change the text on the button that currently reads “Talk to our Agent(s)”.
Disregard. I found that all of the things I was looking for were in the DT Core Features plugin. Unfortunately I don’t see a way to edit anything through the WP Admin so I’ll have to hard code changes directly into the plugin.
Hi..,
Sorry, We didnt include options for changing text “Talk to our Agent(s)” . You can change this in files. Let us know any other issues.
Regards., DesignThemes Support.
I purchased this theme. Nothing is working. Creating new pages Ends in a not found site demo Content is not loading in a right way. Installing the theme was difficult as well because of the big size, so i did it with ftp client. I dont know… I need the Support definitely. How can i contact you?
I noticed 2 problems: 1) When creating new sites or clicking around in the backend, you will get a “Domain not found” message caused by the woocommerce plugin. I deleted this plugin via the file transfer protocol and i have never seen this again (that’s my compromise) 2) Demo content will not be installed when your wordpress DB prefix is too long. I also changed the prefix with a small plugin. Now it’s working. A lot of work to get in this, but the theme in general looks great! It’s unique compared to all the other themes they look similar…
Hi.,
Thank you for contacting us.
Kindly, mail us your site credentials immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Refer : http://prntscr.com/mkev23
cPanel login details (Admin username and Admin password)
WordPress admin login (Domain Name, Admin username and Admin password)
FTP access login details ( FTP Host Name, FTP Username, FTP Password)
Regards., DesignThemes Support.
Hi, I bought the theme and I congratulate you, it’s really nice theme!
I have a question: is it necessary to activate the wordpress plug-in Classic Editor to change contents?
Without it and with Gutenberg Editor activated I only see the html code (https://snag.gy/NE76lU.jpg) and WPBakery Page Builder is not working properly (https://snag.gy/h6IQu1.jpg).
Thanks, Luca.
Hi.,
Thank you for contacting us. No need to install classic editor , by default WPBakery updated version will gives option to switch the editor . So you have to update the plugin .
Kindly send us your purchase code through the right bottom form located @ http://themeforest.net/user/designthemes . So that we will send updated plugins .
Regards., DesignThemes Support.
Hi there, i am looking for a theme which can provide those below mentioned features.
What I need is:
1. Owner of the property can list his room/house for the rental purpose.
2. Owner of the property has to pay some amount to list his listing on the website.
3. House/Room finder can check all the listings for free and see the contact detail of the owner so that he can contact the owner.
Here is the short video i just created to explain about those 3 features my client is looking for https://youtu.be/cEiYFAaVZKo
Hi.,
Thank you for your interest on our theme ,
As of now we don’t have these functionalities .
Regards., DesignThemes Support.
Regardless of the fact if you support the theme downloaded with envato elements or not, the one I got from envato elements is definitely broken – in breadcrumb.php it calls a function singleproperty_breadcrumb_section, while the function is nowhere to be found. There’s only singleproperty_breadcrumb_section_with_class in register_functions.php and only after replacing the function calls all features work properly. Regardless of your support you should not sell broken themes…
Hi.,
In our themeforest page , we have our updated theme file which does not has any issues . Our clients site are working fine without any issues . But we are not sure about envato element theme pack .
So , can you please send us some clear video / screenshot about your issue . So that we will help you better.
Regards., DesignThemes Support.
The theme not working files on the evanto elements, please check. !!!
we check all documentation but nothing!!!
Hi.,
Thank you for contacting us.
You have downloaded our theme via elements , for envato elements theme download we can’t provide the support.
Regards., DesignThemes Support.
Hi, yes but by the way, your themes are fakes. You are the responsible of that because dont works when a person install on wp. they stolen to people.
Hi.,
We have checked our theme in local it working fine . So kindly share some screenshot / video , so that we will have a clear look from our end.
Regards., DesignThemes Support.
No Sr dont works, Im work with support of the hosting to install, because we think maybe the web but, and they say me the theme cant works, and when you active the theme the web page goes down.. The theme maybe not the same on both pages.
Hi.,
Yes , maybe the theme not the same on both pages.
Regards., DesignThemes Support.
yes we now, its perfect reason to dispute your account still on themeforest and evanto.
Hi Kioskoinmobiliario.,
Let us know your exact issue with some screenshots along with your FTP and admin details to support@wedesignthemes.com so that we can check and let you know immediately. May be you are doing something wrong.
Regards., DesignThemes Support.
Nothing is working. I purchased & installed theme. Created demo data/site. Then I tried to add any new pages and everything is blank.
I’ve contacted support but no replies.
Hi.,
Sorry for the delay in reply.We were leave for the past 3 days due to local holidays.
Kindly, send us your WordPress admin login and FTP login credentials through the right bottom form located @http://themeforest.net/user/designthemes .So that, we will check and have a clear look from our end.
Regards., DesignThemes Support.
so, I’m an envato elements user and I’m getting this error:
Fatal error: Uncaught Error: Call to undefined function singleproperty_breadcrumb_section() in /app/public/wp-content/themes/single-property/headers/breadcrumb.php:4 Stack trace: #0 /app/public/wp-content/themes/single-property/header.php(166): require_once() #1 /app/public/wp-includes/template.php(688): require_once(’/app/public/wp-...’) #2 /app/public/wp-includes/template.php(647): load_template(’/app/public/wp-...’, true) #3 /app/public/wp-includes/general-template.php(41): locate_template(Array, true) #4 /app/public/wp-content/themes/single-property/page.php(1): get_header() #5 /app/public/wp-includes/template-loader.php(74): include(’/app/public/wp-...’) #6 /app/public/wp-blog-header.php(19): require_once(’/app/public/wp-...’) #7 /app/public/index.php(17): require(’/app/public/wp-...’) #8 {main} thrown in /app/public/wp-content/themes/single-property/headers/breadcrumb.php on line 4
Hi.,
Thank you for contacting us.
Hope you have downloaded our theme via elements , for envato elements ( https://elements.envato.com/all-items/ ) theme download We can’t provide support for all of these.
Any ways we have checked our theme in our local there is no such error occurred.
You can refer our forum and knowledgebase here ,
Ref :
http://support.wedesignthemes.com/article-categories/single-property-wordpress-theme/Note : If you want to purchase our theme with support here you go https://themeforest.net/item/single-property-construction-property-wordpress-theme/18767950?s_rank=1
Regards., DesignThemes Support.
Well you oughta ‘cause we’re customers too
Hi.,
Sorry for the inconvenience,
Kindly note, we do not provide the support for element user only for theme purchased users. So kindly refer our theme documentation and knowledge base links to customize the site.
Regards., DesignThemes Support.
thank you
Hi.,
Thank you.
Regards., DesignThemes Support.
Hey, we were wondering if there’s a way to customize the loader in the theme, thank you.
Hi.,
Thank you for your interest on our theme.
Do you want to change this loader http://prntscr.com/kr6f5m ? then yes you can easily change the loader.
Regards., DesignThemes Support.
and.. how?, I can’t find the option
Hi.,
You can change the loader image in theme image section or customize the loader in header section.
Kindly note, we do not provide the support for element user only for theme purchased users. So kindly refer our theme documentation and knowledge base linksto customize the site.
Regards., DesignThemes Support.
Hi, I saw in your demo the property price is being crossed without any sale price for example in…why you crossed the regular price when there is no Sale? It should only be crossed when there is Sale happening. Tell me when this fix will be available. Thanks.
Hi moffzar.,
Thank you for your interest on our theme.
Please be more specific about your query with some screenshot so that we will help you better.
Regards., DesignThemes Support.
Hi, I want to know how I can edit the Property Features like number of parking lots etc. I tried your support page, but when registering I never get any confirmation link.
Hi.,
1 ) As of now we don;t have a option to assign the number of parking, we just created amenities only.
2 ) We have updated your password and sent to your email id ( arthurramlal@hotmail.com ). Please have a look at it.
Regards., DesignThemes Support.
Hi I have a diffrent question now. Is there a way the website can load pages faster? Even in the demo it takes minimum of 2 seconds to open a new page or menu item. It is really slowing down the experience for visitors and I am affraid they will leave the site angry. And can the green loading screen be disabled, would that help?
Hi.,
1 ) Kindly refer the below knowledgebase link for how to increase the theme speed,
Refer : http://wedesignthemes.com/support/knowledge-base/how-to-increase-the-theme-speed/
2 ) Yes ,you can disable the loader under Admin Panel > Appearance > Single Property Options > General > General > There you can disable the preloader.
Regards., DesignThemes Support.
Thank you for these tips. I will try them out.
Hi.,
OK, Thank you.
Please don’t forget to place your worthy ratings Your 5 stars has a crucial part in our overall rating!
Regards., DesignThemes Support.
Yes, just gave a 5 star review . Good luck.
Hi.,
Thank you very much for such a valuable feedback with the 5 star rating and appreciation. These kind of good appreciations really help and motivate us to perform well and deliver better service to customers forever.
Our entire team works very hard at being the best we can be and ensuring that DesignThemes and our services continue to grow from strength to strength.
If you have any queries, found any difficulties, facing any kind of issues or need any support for this theme, please feel free to contact us. We are always ready to help you.
Thanks’ once again for the feedback and we hope that you enjoy the theme and feel that you got value with the purchase. Hope you will purchase more themes from us.
Regards., DesignThemes Support.
Hi, I am considering your theme for using it for a venue renting company. The complex has 4 area’s that can be rented. So it looks that I could use your theme for that. On the item description it mentions SALE 50% discount. How do I get this discount? Kind regards
Hi arthurramlal.,
Let us know when you are going to purchase the theme, so that we can update the price.
Regards., DesignThemes Support.
Hi, thanks for your response. I would like to purchase the theme today.
Hi arthurramlal.,
We have updated the theme price. Please do purchase it and let us know so that we update it again. Thanks.
Regards., DesignThemes Support.
Thank you. Just purchased it.
Hi arthurramlal.,
Ok thanks.
Regards., DesignThemes Support.
Hello. Have tried to register for support using an outlook.com account. Have had no email verification and cannot login. When I click forgotten password it says an email has been sent but i never receive it. Any assistance greatly appreciated
The issue I am having is after having installed the theme when i go to add new property I am not getting the Visual Composer “Frontend/Backend editor” option, yet the visual composer works fine on the front page
Hi XarasVII .,
1) We have sent the forum login details to your email. Please have a look.
2) Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Regards., DesignThemes Support.
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