In the website, the category page does not display the sidebar, and the inner post page does show sidebar.
Hope you can help me with that.
Hello Michal, please send us your website URL and WP login information via firstname.lastname@example.org so I can take a look at your website.
I posted this on the support forum more than 24 hours ago. ‘Good day,
I am running a site: http://InfinityOnlineSolutions.co.za using the Smart 7 theme.
1.) I have noticed that the Parallax feature does not resize proportionately to the mobile device viewing it, regardless of the span shortcodes. Is there a way to correct this matter?
2.) I am sure other users of this theme are also wondering when the next update will be made available? The shortcode fix will only last for so long, and there are several other minor bugs that I have encountered and read about on this forum.
3.) I am currently implementing buttons on my homepage slider. When I view it from a mobile device the slider resizes whilst the buttons remain large, causing the slides to look weird. Is there a way I can still use buttons, whilst having a responsive slider?
Overall, I am happy with the decision I made to purchase this theme, these are the only problems I have encountered within the last few months.
I await your reply. Thanks in advance.’
It seems that the issue has been marked as resolved and I have still not received any feedback from support. Could you please give me an estimate of when the matter will be tended to?
Hello mate, sorry for delay, we had an issue yesterday and couldn’t answer all the posts.
1) That’s a known issue with parallax section, since you set the height of parallax in desktop view, we can’t resize it automatically in mobile view.
2) You can send me an email to email@example.com and the mention the issues, so I can help you.
3) It depends on how you are adding the buttons on Layer Slider. I should check your Layer Slider before I can suggest a solution.
Glad to hear your positive feedback, we will contact you in next 24 hours.
How can I turn off the logo and header shrinkage when user scrolls down page? Thanks in advance!
Go to “assets/js/modules/navigation.js”, go to line 63 and change it to
Hello. Awsome theme. Now I created multilingual site and I see that portfolio links dont work properly. They dont link on english description. Why is that?
Thank you for your answer!
Hello, please send us your website URL and WP login information to firstname.lastname@example.org so we can assist you.
The Icon Box in visual editor is wroking half way. The icon and box show up but the URL doesn’t link.
I tried several times but the link is not working on the icon box short-code.
Hello mate, please send us your website URL and WP login information to email@example.com, so we can investigate that issue.
Hi, I have some issues with galerries when creating pages, it’s uploading, when I want to edti it, it’s just shows that gallery is empty, but all pictures are on the website. Maybe I missed some updates or something?
Hi, please send us your website URL and WP login information via firstname.lastname@example.org and we will check it out.
hi, I have a problem with the sidebar on the single post pages, since I applied the latest update has disappeared. can you help me?
Hi, yes please contact us via email@example.com
Your demo seems to be broken.
I can’t add a sidebar to blog pages. And there is no sidebar in blog page on your demo also.
How can i fix this to add a sidebar to blog? This is very important and urgent.
Thanks in advance,
Hi, we are moving to a new office, so sorry for delay. please contact our support staff @ firstname.lastname@example.org
This is a pre-sale question.
Does the team shortcode include categories? I mean if I can filter members by department for example: (team category = department).
Thank you so much,
Hello Emy, if you are talking about portfolio shortcode, yes it has an option to choose categories.
That´s it! Thanks for replying
Hi, just bought the theme and I’d like to start off with your layerslider examples because it’s a nice start to work further. I installed the demo content and imported the slides from the zip file, however, the images don’t load. Seems they are not reachable:
Could you put them back online? Or send a new set of slides to import with the correct links as your online demo? Thx
Hi, thank you for buying our theme. We will update the demo content soon, but you can send us an email via email@example.com and we will help you with this issue.
Do you have any ideea why i get this error on importing dummy data?
Hi, it can be your server configuration, please contact us via firstname.lastname@example.org
When I am in responsive mode and I click onto the 3 bars to see the menu, it does appear, but none of the links show up in it. I haven’t been able to run this in responsive mode.
Hi Jack, please send us your website URL to email@example.com and we will investigate the issue.
I’m thinking of buying this template, but before I do that I want to ask you what’s the page builder plugin that you use.
Hello, we have used our own shortcode generator and we are not using any page builder in this theme.
Hi PixFlow, I have contacted you via mail but I don´t get any response from you. It is regarding the update that you said would be available in short time, which you said the 8:th of August…
I hope that you will get the update out very soon or that you, as promised, will help me to recompile the js as you said now for one year ago.
Pls respond to my mail or on this forum.
Hi, what’s the email address you’ve used for contacting us?
The same address that you contacted to me earlier, firstname.lastname@example.org
Please contact us again and we will help you.
Is it possible text on parallax image could stay longer in view, like having it own effect? How?
Hi, please contact us via email@example.com and explain how exactly you want to change parallax functionality.
title bar can not be seen only half in ie8. Do you need to modify the where
sorry to hear about the issue
please send your website address ( login information ) and screen shots of issue to firstname.lastname@example.org so i can take a look there
What is the latest version of the Smart7 theme?
The saltest version is 1.1 with security bug fix
Best Regards – Joseph
I just bought your theme but none of the demo images are loading (apparently the images do not exist, for example this one http://demo.sacredpixel.com/wp/bigjunior/wp-content/uploads/2013/09/BG31.jpg). It is a big problem as I bought this theme mainly for the demo sliders, if it is not working I would like to be reimbursed.
Please tell me how to fix the situation.
Sorry about the late answer
We answered you by email@example.com email address so please contact us there
Demo data not working. All images are broken. I have send email about this issue. Can you please answer. Just bought theme and can’t use it
I have answered both your tickets.
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