88 comments found.
How can i configure my menu to looks like the http://wp.rivertheme.com/ri-soul/home-8/?
On my site the menu gets totaly different! =0/
Hey great theme! What is the resolution for HP 6 photos? We are trying to put full page images with the parallax. it seems like the slider is not allowing the image to be spread full page: alpinecreation.com
PRX-243565]
PRX-243565] is the support ticket
PRX-243565]
Where is the CSS selectors for the header?
hi i put in a support ticket.. thanks
We’ve answered your ticket! Kind regards
Hi! i would like to know if it´s posible to have variables products with your theme. thanks
Yes, it’s possible.
Kind regards, David
Hi Support, I have created a new ticket at forum there regarding the woo commerce currency switchers issue, can you pls check on it and if can reply asap? Coz currently the site already live. Title is “Woo Commerce Pricing Error”. Thank you so much.
Your issue was solved!
Kind regards
Still having trouble with Home-8 not importing properly. All the other layouts work, except Home-8 …. Please help.
Dear Jig4ev04,
Thanks so much for using our theme. Please open a ticket at http://member.zootemplate.com/helpdesk for getting our support.
Kind regards, David
Hi, Thanks for your hard work. I have a question, how can I set the vertical header on the product and shop page ? Regards
Dear Hybrasz,
Thanks so much for using our theme.
Regarding to your question: please go to Appearance > Customize > Header Option: http://screencast.com/t/5RuWPlwi4g3H
If you have any further issue, please open a ticket at http://member.zootemplate.com/helpdesk/ for getting our support.
Kind regards, David
Worst theme bought ever.
There is no way to change the accent color on page. you can choose a few pre made ones and “custom skin” but there is no place where you can choose what color your “custom skin” should have.
It doesnt seem to have any Custom CSS and dont even mention the difficulties in setting the menu up (demands changes in about 3 different places).
Not very user friendly at all. Extremly time consuming and frustrating so this one goes out the window and I’ll never buy anything from Cleversoft again.
Hello randomboy87,
We’re sorry for hearing about that.
If you found any issue or need a further assistance, please open a ticket at http://member.zootemplate.com/helpdesk/ for getting support.
Kind regards, David
Hi, i have one issue.
my home page Header style use [Header Transparent]
but the logo can not on center when on mobile and ipad
how can i move the logo on center it ? thanks
Hello muska411,
please open a ticket at http://member.zootemplate.com/helpdesk/ for getting support.
Kind regards, David
hey on your demo sites, you get this error:
Warning: mysqli_real_connect(): (HY000/2002): Connection refused in /home/wp.rivertheme.com/public_html/ri-soul/wp-includes/wp-db.php on line 1488
Deprecated: mysql_connect(): The mysql extension is deprecated and will be removed in the future: use mysqli or PDO instead in /home/wp.rivertheme.com/public_html/ri-soul/wp-includes/wp-db.php on line 1518
Warning: mysql_connect(): Connection refused in /home/wp.rivertheme.com/public_html/ri-soul/wp-includes/wp-db.php on line 1518 Error establishing a database connection
thank you so much for reporting that issue. We much appreciate that.
FYI, We’ve just fixed that issue. Now the demo is working well.
Kind regards
Hi there I’m having big troubles with this theme! I’d have several questions to ask as this seems completely different from the preview I saw and liked.
Basically, I just don’t get how to start.
I have been trying to work on it starting from the slider on top but can’t. There are some disactivated sections on the settings and even if I made up one slider, I don’t know how to show it.
And this is just the beginning… Can you help me somehow?
Dear anticavineria
please open a ticket at http://member.zootemplate.com/helpdesk/ for getting our support.
Kind regards, David
Hey, i opened a ticket and still yet to get help. the demo pages do not show.
Thank you! We’re checking our ticket now.
Kind regards
Hello,
We don’t see your ticket ID. So what’s your ticket ID?
Kind regards
Hi I cant get the colours to update according to my custom colours? How do I do this?
Dear Topthatmarketing,
Thank so much for purchased our theme.
Please open a ticket at http://member.zootemplate.com/helpdesk for getting our support.
Kind regards, David
Opened a ticket too, looking for your reply to get some urgent issues out of the way.
Opened a ticket.. looking for your reply. Thanks
thank you!
Hi there, I have just one question before buying this theme. We have a very specific requirement, we need to change the “Add to cart” animation after click on the button to a Black circle in the middle of the image that would say “Added to cart” specially for thumbnails. I understand this may not be part of the theme but if you could provide assistance as to where and how to change this part of the theme we will go ahead and try ourselves once purchased.
Thanks
Hello Eloes,
Please feel free to provide a screenshot to explain about what you want.
Kind regards, David
Hi David,
Thanks for your reply, I know my screenshot is not using your theme (its my actual client mockup, so bear with me please. I think it will explain myself clearly.
http://www.awesomescreenshot.com/image/1282311/9e655f68aaeee4ac6b10bcec2913b222My last comment had the wrong file sorry. please see this screenshot.
http://s33.postimg.org/fpm3y2jzz/screenshot.jpgany response to this?
Hi, Can advice how to remove footer widget area? Thanks.
Dear Kally,
Please open a ticket at http://member.zootemplate.com/helpdesk/ for getting our support.
Kind regards, David
Hello I open a support ticket yesterday about some help on why the demo pictures aren’t showing when I imported the content. Please reply to me when you can. Thanks
Dear Bsurb,
The photos used in our live preview are not a part of the demo content. All photos can be downloaded from unsplash.com OR purchased from shutterstock.com
Kind regards, David
Ok. I replied to the support ticket on the other website. Thanks!
Hi! I am considering buying this theme but due to the nature of the business shop I need to set up I wanted to ask if it’s possible to have the product images displaying as horizontal thumbs instead of vertical ones. My shop will need to sell mainly bespoke tables and I need the images to be horizontal rather than vertical ones. Would this be possible? And if so, would it be possible to display the shop in columns of two products per row so they are impactful enough (instead of 4 little products per row as in the template)? Thank you!
Dear Bdias,
Yes, it’s possible. You need create a ticket for asking support. We will introduce you how to do it.
Kind regards
wondering what’s different folder ‘theme’ and ‘themes’ in download file ?
Dear wildbunch,
We’ve downloaded the package from ThemeForest and see the “themes” folder only. There is NO “theme” folder.
The “themes” folder contains 2 themes: main theme and child theme!
Kind regards, David