Dear Eng-Mohamed_Alaa,

Thank you for reaching out to us directly via comments section. We appreciate your interest in our product/service and would like to ensure that we provide you with the best possible support experience.

Our tech team available to answer within response time.

To help us address your concerns in a timely and efficient manner, we kindly request that you submit a support request via our official support channels. This will ensure that your query is logged into our support system and assigned to the appropriate support team member who can provide you with the necessary assistance.

To submit a support request, please visit our support section on our website https://support.spruko.com/ or click on the ‘Support section’ option in the item. Once there, you can submit a request by filling out the form with the relevant details about your issue.

How to contact an author for support: https://help.market.envato.com/hc/en-us/articles/203039054-How-to-contact-an-author

How to get the Purchase Code : https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-

We understand that opening a support request can be a hassle, but it will help us serve you better and provide a faster resolution to your issue.

Thank you for your understanding and cooperation. We look forward to resolving your issue and providing you with a seamless customer experience.

Hi technova,

I apologize for any inconvenience you may have experienced with our support team. Thank you for bringing this to my attention.

I understand that you have opened two tickets, one created today and the other created a week ago.

I have reviewed the ticket history screenshot : https://prnt.sc/Oz_fqit9KpTB

and it seems that the second ticket was closed by you.

Please be assured that we take such matters seriously, and we will investigate to ensure that our support team is meeting our high standards of professionalism and customer service. If any agent closed the ticket without a solution, we will take appropriate action.

In the meantime, please note that if you wish to reopen the second ticket, you may do so by contacting our tech support team manager directly support@team.spruko.com. We have also updated your request to high priority, and we will work to resolve the issue as soon as possible tomorrow.

If you are still experiencing issues with our product and our team is unable to fix the issue, we understand that you may wish to request a refund. We value customer satisfaction, and we will be happy to process a refund for you. Please follow this link to apply for a refund: https://themeforest.net/refund_requests/new

If you have any further questions or concerns, please do not hesitate to let us know. You may contact us at support@team.spruko.com

Thank you for your patience and understanding.

Best regards,

Spruko Tech Support Team Manager

I apologize for my mistake concerning my ticket. Your reactivity in your answers indicate that you have a good support. I just hope that I will be able to build the theme soon.

Thank you for your patience and understanding.

We will work to resolve the issue as soon as possible tomorrow.