490 comments found.
Hello! Your theme updates break the slider, theme…any known issues?
Hi,
Please submit a support ticket at https://iqonic.desky.support/
Our support agent will help you with that.
Thank You!
Ticket #16296:
Dear Team,
We are currently facing an issue with the CSV upload functionality. Despite structuring our data in the same format as provided in the sample demo file, we are unable to successfully upload it.
This is causing a disruption in our workflow, and we urgently seek your assistance in resolving this matter. Could you please provide guidance or support to help us identify and rectify the issue?
Your prompt attention to this matter would be greatly appreciated.
Thank you for your assistance.
Our support agents give you a reply on your ticket. We think it’s will be helpful.
before i buy question, Does the app version of this website support the same woocommerce payments?? If i set up woocomerce in the website..will it show up in app version too as payment gateway?
Yes, we are planning to integrate WooCommerce payment for subscription plans in our upcoming release. So all the WooCommerce payment options available on website will also be supported in the app version.
Is this WordPress theme prepared for spatial navigation, using remote control, for access via TV? Because I intend to adapt it for Android TV…
Hello, at the moment, we haven’t conducted any testing on Android TV. Please allow us some time to perform the testing, and we will inform you of the results as soon as possible.
Ok!
I AVE BEEN TRYIN TO UPDATE MY THEM FOR 1 WEEK NOW AND CANT GET TO BECAUSE IT DONT PASS 13% I RUN THE DEMO IMPORT ALL DAY AN IT NEVER PASS 13% HOW CAN I FIX THE PROBLEM
can someone anyone plz help
Hello dane_freecss,
Please submit a support ticket at https://iqonic.desky.support/
Our support agent will help you with that.
Thank You!
Hi, can someone responds to my ticket? It is more than 5 hours already since the last person responded on the ticket without any solutions.
I need help with addling the header demo and some redirects please. Ticket #16021 Ticket #16023
I am a supported client and no one is open to provide support for 2 days? This is absurd.
Our support agents give you a reply on your ticket. We think it’s will be helpful.
Hi, the support seems lazy and does not provide me an actual answers needed. We keep coming back and forth. I am very frustrated now and if this does not resolved in the next answer I will provide a bad rating. It is unacceptable as I am still under support.
I just found the answer myself. Your Layouts is in conflict with elementor pro. What a stupid bug it is.
Hello andysuarez018,
We apologize for any inconvenience you may have experienced. If you encounter any issues, please don’t hesitate to reach out to us. We are here to assist you.
Thank you.
I have 2 open tickets. Most of the tickets I opened I closed already as I solved them myself. 1 ticket has not been resolved for over 5 days already.
Hello,
One of our support agents has responded to your ticket. Would you like to continue the conversation there? This will make communication easier and help us provide the best solution.
Thank you.
Hi, your agent is telling me that showing how to add the same menu as your demo is a customization request! How is that even possible? Is that a customization?All I was asking is to show me or tell me how to load the same menu as your demo since the items are not displaying properly like the search bar. Is it not a bug?
1 more stupid response from your support and I will negatively review you. This is absurd considering I am still under your support license.
Ok, I am done. I ask if there’s a way to show/preview password upon registering and login and your support just tells me “There is a way, but it will take some time to achieve it.”. Is that a right way to respond to your customers?
Hello andysuarez018,
There was a misunderstanding on our team’s part regarding the issue you encountered. We have discussed it and will provide you with a comprehensive response via your ticket. We believe this will be helpful for you.
Your support got better and the functions and features are good. So I will re-evaluate you to a 5 star rating.
We’re glad you’re happy with our improved support and features. Your 5-star rating is greatly appreciated! Thank you for your support!
I’ve tried several times to import the demo, different results every time. Still can’t get this to work.
Hi,
Please submit a support ticket at https://iqonic.desky.support/
Our support agent will help you with that.
Thank You!
Is there aa login credential for the demo theme?
Right now, we don’t have demo login credential.
You built the demo theme, installed the paywall plugin but you don’t know the credentials you created when activating it? This is what I am talking about: https://wordpress.iqonic.design/product/wp/streamit/movie/one-man-army/
On this page we show, if a user has not logged in, it will be displayed like that.
Please note that on our side, we only showcase the frontend design in the demo. We do not offer any demo login access to our demo server.
Theme installer gets to around 15% and resets to 11% over and over and will not complete setup. Why would this happen?
Hi,
Please submit a support ticket at https://iqonic.desky.support/
Our support agent will help you with that.
Thank You!
Will this support vertical videos (youtube shorts)?
Hello?
No it will not support YouTube shorts.
Bought your WP Theme, followed documentation steps and demo data does not import.
Could you please take a look at ticket #15848?
Our support agents give you a reply on your ticket. We think it’s will be helpful.
hi i hvae problem with my demo can u help me my ticket #15866
Our support agents give you a reply on your ticket. We think it’s will be helpful.
Hi,
I hope all is well. I have been trying to access support (Ticket #15765), but unfortunately, I have not received any assistance. Specifically, I require support for the demo content, which is not getting downloaded, even on a high-performance machine using said configuration. All screenshots provided, we purchased 5 days ago, but still no support. Your prompt attention to this matter would be greatly appreciated.
Our support agents give you a reply on your ticket. We think it’s will be helpful.
Dear Team, Thanks for the support, but I am facing some more issues, kindly address Ticket #15765.
Hi Saleem_lww, We have already received your ticket and all necessary help will be provided there by our team. Thanks for understanding.
Hey guys, i know you are busy people, can you please look into my ticket please: #11834
Sorry for late reply. Our support agents give you a reply on your ticket. We think it’s will be helpful.
I couldn’t make the menu color and all color settings in this word press, it’s so complicated that it’s the first time I’ve encountered such a situation. You don’t just offer dark mode to people, I want to work with other colors too, I want support for this?
Hi,
Please submit a support ticket at https://iqonic.desky.support/
Our support agent will help you with that.
Thank You!
To modify the menu color, navigate to Streamit Options -> Color Attributes. Here, you can customize the primary color, as well as other color options. You can refer to this screenshot for guidance: https://prnt.sc/UDQ5n6irMlYL
Hello I’ve purchased the streamit theme I have been trying to import demo data of the theme for the past three days but it is showing error I’ve also contacted to the support they are responsive but they also can’t resolve the issue I have also changed my hosting settings to the theme requirements but still the issue remains. Idk if it’s only happening with me.or this happens with everyone else
HI ms5533751,
We have replied you on your ticket. Please check.
Thank you!
Hi, on some pages links i can see for ex /iqonic_hf_layout/coming-soon-new. how to I remove to iqonic_hf_layout part, it not letting me to do so via the page link setting
Hi,
Please submit a support ticket at https://iqonic.desky.support/
Our support agent will help you with that.
Thank You!
Hi 
presale question…is it possible to add Spotify & Last.fm API to add a music video/lyrics functionality? also is there anything else to buy with this theme, like more plugins or dependencies needed to get updates or otherwise make it work completely? Thanks!
Integrating the Spotify and Last.fm APIs to introduce music and lyrics functionality is potentially difficult task. If you are interested in customization or have specific requirements, please feel free to reach out to us via Skype at https://join.skype.com/invite/yPdnVOwWaqLh. We’re here to assist with tailored solutions.
Additionally, you have the option to purchase the Streamit Live plugin, which enhances the capabilities of the video player https://codecanyon.net/item/streamit-live-video-streaming-player-wordpress-plugin/33309259. If you require a mobile version of the Streamit theme, you can explore the Streamit Flutter Video Streaming UI Kit https://codecanyon.net/item/streamit-flutter-video-streaming-ui-kit/28533546. It’s important to note that both of these are optional enhancements and theme don’t necessarily require additional components to function properly.
I understand. I have a Codecanyon plugin, Video Blogster Pro – https://codecanyon.net/item/video-blogster-pro-import-youtube-dailymotion-hulu-mixcloud-soundcloud-spotify-vimeo/9497256 – that pulls feeds from Spotify. Thank you for your prompt & informative reply!
Hi, is there anyway to: 1. add video external video url. 2. add by upload to amazon AWS or bunny ?
1) There is an option to add external video link. See the screenshot https://prnt.sc/rdWqav5zhkWj
2) You can upload the video to amazon or bunny, and input the url in the same section as provided in the screenshot above.
Hello, i dont undertand, have you fixed my issue fix this #11834, and please DO NOT download wp file manager – thats how hackers get in to the site, if you need ftp details i can give it to you.
Our support agents have responded to your ticket, and we believe their reply will be beneficial.
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team