26 comments found.
Hello Kamlesh sir,
I hope you’re doing well.
I previously purchased the theme at version 1. After performing the latest update, I attempted to install or import the demo. However, I encountered a mismatch between the demo version and the version currently installed on my server. As a result, several aspects of the site—including CSS and JavaScript—appear broken or improperly rendered.
Could you please assist me in resolving this issue? I’d appreciate guidance on how to synchronize the versions or correct any styling/script conflicts that may have arisen due to this mismatch.
Thank you for your attention to this matter. I look forward to your prompt support.
Hello There, Thanks for reaching out to us.
Please raise the concerns over support email here support@pixelnx.com our executives are here to assist you.
Regards,
Hi @Kamlesh, I’m facing an issue with the theme where a “1” appears in the header at the top along with a white patch. Which file should I check to fix this?
Hello There,
Could you please share your concerns over the support desk here https://support.motothemes.net/ or mail us at support@pixelnx.com Our executives are here to help you with the issues.
Regards,
Hi Yadav,
We are considering to purchase the theme and got pre sales questions.
- Last update is December 2023, When is the new update is coming?
- Is it compatible with WP 6.6.3?
Thanks
Hello There, Thanks for showing interest in our product.
We are working on the update and try to release it as soon as possible. Yes, the theme works on updated WordPress version. However please make sure that that PHP version of the server is 7.4 as some plugins required in the theme are compatible with PHP version 7.4.
For any further queries or concerns please feel free to contact us over support email here support@pixelnx.com
Regards,
Testimonials and Pricing Plans not working..need help. Theme. sunrays/home-two/
Hello There, Thanks for reaching out to us.
Please raise the concerns over support desk here https://support.motothemes.net/ our executives are here to help you.
Regards,
Hi, I have seen that the Unyson plugin on which the template is based has a serious security problem, do you have an update in mind to prevent its use?
Hello There, Please share the screenshot of concerns over support desk here https://support.motothemes.net/ our executives are here to help you.
Regards,
Hi, Unyson plugin not getting install “Something went wrong with the plugin API” please help me as soon as possible thank you, also support system i am not able to login/signup email not coming,,,, https://support.motothemes.net/
Hello There, Thanks for reaching out.
Please raise the concerns over support mail support@pixelnx.com. Our executives are here to help you.
Regards,
i need to help for the message “Something went wrong with the plugin API” in plugin unyson I hope for your answers as soon as possible thank you
Hello There, Thanks for reaching out.
Please raise the concerns over support desk here https://support.motothemes.net/ our executives are here to help you.
Regards,
I am using the theme from envato elements. Unyson does not activate, it says “Something went wrong with the plugin API.”
Hello There, Thanks for reaching out.
Please share the concerns over support desk here https://support.motothemes.net/ our executives are here to help you.
Regards,
I am thinking about purchasing your theme. But I am using version 1.06 purchased by Envato Elements and unfortunately Unyson does not work there (Internal Server Error). Does this version of the purchase also use the Unyson plugin?
Hello There, Thanks for reaching out.
Yes the theme is based on the Unyson Page Builder. Please share the issues over support desk here https://support.motothemes.net/ our executives are here to help you.
Regards,
Thank your replay I sent an inquiry Cheers
Hello There, Team had reverted please check.
Regards,
What a perfect theme, it works very well and my problem got solved on a Sunday morning by the support. Thank you very much!
Hello There, Thanks for your feedback.
We always happy to serve our customers in best possible way. Do let us know if you have any further concerns.
Regards,
is possible instal elementor pro in your theme??
yes its possible
Hi there is there any way to have a add to cart button under each products: https://kamleshyadav.com/wp/sunrays/home-one/shop/ i have taken the theme from elements envato?
Hello There, The cart option is already available in the product, when you hover them it appears on the side of the product, please check the screenshot: https://prnt.sc/I6ajApIaIkdO
For any further queries or issues please feel free to contact us over Support desk here.
Doesnt show anything?
kindly see this https://www.dropbox.com/s/38ixm1klpbhht8m/1.jpg?dl=0 need it at the shop page under each products?
Hello There, Can you please contact us over Support desk here.
Hi, I got the template on envato elements, I’m trying to translate the button text in the header (GET A FREE QUOTE in the template demo), I use wplm as the translation manager but I can’t find the element string to translate could you tell me how can i do?
Hello There, Thanks for reaching out.
Can you please raise support ticket over Support Desk our executives are here to help you with the concern.
Regards,
This is a lovely theme and i am new to wordpress but i have been managing with the Help of support which has been quick to reply besides it being December and have been very helpful with any questions and alterations that required some code change, where changes did not allow they assure future updates will accomodate the change. Much apprecdiated.
Hello There,
Thanks for your feedback, we sincerely appreciate your insight because it helps us to build a better experience.
If you have any queries or concern please feel free to contact us here https://support.motothemes.net
We would be happy to assist you.
I just purchased that theme, Kindly could you guide me how to change the top background image?
Hello There, Can you please raise a ticket here at https://support.motothemes.net/ our executives are here to help you with the concern.
Still no response and support solution after 48 hours.
We are on weekdays, without holidays and the request is urgent ?!
Hello There,
Apologizes for the inconvenience. However we have already reverted to get the C Panel details yesterday, might have been missed or bounced back.
Have replied again on your ticket so please help us with the required details.
Another day without a solution, just because the automatic installation of the demo does not work.
I gave access to my Wordpress backoffice.
I gave access to my FPT server.
Between each exchange, several hours before responding and still no solution.
Too bad, the theme is beautiful. To be continued tomorrow … I hope to change my comment.
Hello There, Please check our executives reverted you.
Hello,
No, the last request has not yet been processed, but it is on the right track.
Hello There, Our executives have reverted you and also get done as per your request. Please check
Member since 2014, I have never been so disappointed by a theme (more than a hundred already used for my clients).
Impossible to remove the capitalization of the fonts without going through the code.
It is however some things very common on the topics. If other continent uses it a lot, this is not the case in Europe.
No actions possible either from the backoffice for quick action on fonts, colors … the theme is still very young and needs to be developed with more features.
Hello There, Thanks for sharing your points however our theme aimed globally as not considering a particular region or country. If you are facing any issues then kindly raise a ticket on the support desk, our experts will help you there with the concern.
I’m very sorry to say but your support is weak. been waiting 2 days for a answer to these questions. #1: ON HOME PAGE UNDER Best Pricing there are 3 boxes, how to I ad another box I want 4 boxes for pricing. #2: 1. on the home page under Our Services how do I delete the bottom: Read More. #3: 2. under Best Pricing how do I delete: Monthly Yearly
Hello There, We apologize for the inconvenience. Our executives will revert you soon.
i successfully imported the demo data , i want to edit demo page so , how to edit the demo data.with which tool i can edit the demo pages(homepage,about us ,etc.). kindly send some screenshot.
Hello There, Can you please raise a ticket here https://support.motothemes.net/ our technical experts are here to help you.
Hello. The last update is from March 2021, until what version of wordpress is supported by the theme? Thank you.
Hello there, yes it will support the latest version.
I am helping a client configure their site… How do I edit the footer section, hours, call, email? I only can find the 4 widget areas, but not the top footer section
toggle option such as breadcrumbs per page do not work? Any suggestion
Hello There, can you please raise a support ticket here: https://support.motothemes.net/ Our technical experts are there to help you.
That’s ok, there are way too many bugs and pieces not working. Plus the way you built the backend is super confusing to use and not intuitive at all
Hello There, can you please raise a support ticket here: https://support.motothemes.net/ Our technical experts are there to help you.
