298 comments found.
Hi, I’m a Brazilian and have some doubts: here we use pagseguro for payments, can be used in this template, add like kind of payment.
Almost the same above, can I change the language to PR-br?
When I buy the theme, the pictures and examples are include too? Because with this I can change just a few things like my products, texts, menus….
Hello,
Please create a new ticket in our support tickets system, our supporter will help you soon.
https://drfuri.ticksy.com/Thanks.
Hi drfuri, I just purchased this theme. how to register Purchase Code?
Hi,
Where do you want to register Purchase Code?
Thanks.
Supro Theme
When and where do I use it(Purchase Code)?
Hi,
The Purchase Code is only used to register in our support ticket system. The theme doesn’t require to enter it.
Thanks.
we have never been ask for support since the day we pruchased the theme, but now we want to ask for help, since the new theme is breaking my website layout, we have to extend the support, meaning we have to pay more, is there any way we can get support without having the “Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.” appear in your ticket system? Thank you
i have sent the email, but i get a reply to get a support via ticket which is the main issue in this exact topic, would you please reply via email i sent? thank you
Hi,
What is your email? Please send it again, we will help you check it.
Thanks.
Hey, is it possible to display long variant titles as select boxes for variant products? So colours as colour fields and sizes (e.g. “250 cm x 250 cm”) as selectbox? Thanks!
Hi,
Yes, it is possible. By default of Woocommerce displays variable product title as select box.
Thanks.
I am having these issues out of sudden - on the homepage, supro products show 1 product per row. Even though settings are 10 products 5 column so it’s supposed to be 2 rows showing 5 products on each row. That’s how it shows on the backend but not on frontend.
- Instagram widget returns this message: Instagram has returned invalid data I tried to use the token but token website is suspended.
My support has expired therefore I can’t send a support ticket but after updates template is not working properly anymore and I just don’t want to purchase 6 months support just for that.
I really appreciate if you can help. Thanks.
Hello, i set on the top of the page an autoplay video, using slider revolution, both for desktop than mobile devices. Unfortunately in some mobile devices it doesn’t work and with some others it works, both on safari and chrome. Do you know how i can fix this problem? Or if it depends by a new mobile browsers policy?
Thanks Domenico.
2 more more pre-sales question. 1. How is the side hamburger menu customized? I don’t see this covered in the documentation. 2. on mobile, is there a way to have a add to cart icon or button without the need t click into each product? Thanks.
Hi,
1. What do you want to customize?
2. It is possible. After you purchase the theme, we will give you the solution.
Thanks.
Hi, Pre sales question. Are there any plans on making this Elementor compatible or Elementor as the default builder?
Hi,
We will check this plugin again and will do the theme compatible with it if possible.
Thanks.
How to add custom background images like the page header on the contact page in the demo has?
Hello,
Please create a new ticket in our support tickets system, our supporter will help you soon.
https://drfuri.ticksy.com/Thanks.
Hello!
Can you guide me how i can remove the actions added within the Supro_Woocommerce class. for example in file inc/frontend/woocommerce.php
add_action( ‘woocommerce_single_product_summary’, array( $this, ‘product_header_summary’ ), 10);
i have tried folliwng the instructions at: https://mekshq.com/remove-wordpress-action-filter-class/ but it doesn’t work for me.
I would appreciate if you could help with this single question without forcing me to sign up for support. i haven’t required any support up this point 
thanks in advance!
Hi drfuri,
Could you please give me hint where do I find the linking for “Order History” under people icon at top right icons? It’s redirecting to wrong link for me
https://mywebsite.com/my-accountordersWould really appreciate your help.
How do I enter/remove the license key from my website?
Hello,
Please create a new ticket in our support tickets system, our supporter will help you soon.
https://drfuri.ticksy.com/Thanks.
Hello! Is it possible to have different Single product Layouts combined within one shop like you showed it on your demo website? (Like Default, Sticky Info, Caroussel, etc.) Thanks for your answer.
hey i need some help with the < > and + – icons not showing up on a product page, it shows 4 5 and K L. is there a qucik fix for this?
Hi,
Did you purchase the theme?
Please create a new ticket in our support tickets system, our supporter will help you soon.
https://drfuri.ticksy.com/Thanks.
Hi @printsbypineapple, how did you create the background color? If I change the color in Customizing -> Header -> Top Bar. There is no change in Topbar BG Color. Or did you CSS?
Hi, Just purchased this theme. Unfortunately the CSS/javascript? seems to be broken…
The + and – button on product page (to add or reduce quantity) shows as ‘K’ and ‘L’
Whereas the > and < symbols for the “next” and “previous” product shows ‘4’ and ‘5’ instead.
https://www.pineapple.cards/shop/thank-you-card-master-style/I have tried with a different theme, and the symbols displays just fine. Please fix this 
Hello,
Please create a new ticket in our support tickets system, our supporter will help you soon.
https://drfuri.ticksy.com/Thanks.
Hi drfuri, I am planning to buy this theme, seen your demo, in Product Layouts, there is “Product Details page with background” is this means we can specify bg color of every single product?
Hi,
It is impossible. This layout is only work with the white background.
Thanks.
Hi drfuri, do you have any problems with icons (social media + product page) after update? I have problems with CSS in WooCommerce Extra Product Options after update as well. Do you have any ideas how to fix it? Thanks in advance for help.
Link to sample product: https://www.pineapple.cards/shop/thank-you-card-master-style/
Best, Kamil
Hello,
Please create a new ticket in our support tickets system, our supporter will help you soon.
https://drfuri.ticksy.com/Thanks.
Hi there, can i change the photo sliding motion on mobile site smoother? i dont want the friction feeling when sliding the photo on product page. Thank you
e.g. mobile site of this page, http://demo3.drfuri.com/supro2/product/dancing-bear-cushion/
Hi,
It is impossible now. But we will check it again and improve it if possible.
Thanks.