252 comments found.
Hello guys,
I’m having a problem with the theme’s image carousel, two updates ago. What happens is that when I put to work the carousel format with the images, it goes skipping the images and getting a big blank space.
Ex: desfibrilhadordoc.pt/blog
Hello,
Thanks for writing in! This happens due to a Lazy Loading plugin you are using. Try excluding images with the pg-img class.
Hope this helps.
i update a theme and on page receive this error scripts.js?ver=2.9:603 addClass @ scripts.js?ver=2.9:603 scrollPage @ scripts.js?ver=2.9:671 setTimeout (async) (anonimo) @ scripts.js?ver=2.9:663 load (async) init @ scripts.js?ver=2.9:660 (anonimo) @ scripts.js?ver=2.9:688 (anonimo) @ scripts.js?ver=2.9:690 (anonimo) @ scripts.js?ver=2.9:693
Uncaught TypeError: Cannot read properties of null (reading 'classList')
at Object.addClass (scripts.js?ver=2.9:603:22)
at scrollPage (scripts.js?ver=2.9:671:25)
Hello,
Try disabling JS combine, minify and JS defer and test again. Make sure you clear your cache too. If the issue persists, please use the form on our profile page to get in touch with us so we can take a closer look at your installation.
Hello,
I tried to open the theme option but it can’t
It shows the error that you are not allowed to access this page. Why I can’t access theme options?
Please check and let me know
Hello,
Thanks for writing in! Please update the theme and the KeyDesign Addon plugin and make sure that all theme required plugins are activated.
How do i add links to these images? https://prnt.sc/3q5QJxkRFyvD
Hello,
Open the image settings modal and look for the “On click action” option. You have the option to set a link the image to an external link.
Hope this helps.
I’m using the “landing” page, but instead of using “contact form 7” we use “gravity forms” and that’s why the CSS is not as beautiful as in the original theme https://www.swaytheme.com/landing-demo/
Our example: https://litigo.me/caso-ecommerce/
Have an easy way to use the original look for gravitforms?
Hello,
Thanks for writing in! The theme offers a customized style for Contact Form 7 only. Gravity Forms is supported but you may need to add your own custom CSS style for the input, select and text area fields to give it the general theme feel.
Is there any way to make the single blog post have a transparent header menu?
Hello,
Enabling the transparent header on single blog posts is not possible with the current theme settings. Please register and open a support ticket and our team will help you with that.
Does theme has documentation and plugin computability page which is shown in demo site??
Hello,
The documentation and plugin compatibility pages are not included in the theme package.
May i know which documentation plugin used and How to have table block same as plugin compatibility
The theme used for our documentation website is not available anymore. You can try searching on the market for a lookalike theme. As for the plugin compatiblity table, please open a support ticket and our team will help you set it up.
Good morning people I hope you’re fine.
We are developing a blog page using the postgrid of the wpbackery plugins, but the pagination function does not work when the native KeyDesign Addon plugin is active. Paging options do not appear.
Can you help us with this?
Hello,
Sure, we can take a look. Please use the contact form on our profile page to get in touch with us.
Hi I’m looking for the following two option.
1. How to have subscribe form in the footer…? and 2. How we can have contact details in footer with icons. Eg email icon, phone
Thanks In advance.
Hello,
Thanks for writing in! I see that you’ve opened a support ticket. Please check your email.
Hi,
I am enquiring about the https://www.swaytheme.com/restaurant/# theme
Will a free Wordpress table booking plugin work with it if so which one do you recommend?
Also, once the theme folders are opened do they contain folders called wp admin, wp content, wp includes and all of the other files outside of them. This is what I would expect to see and would be the theme that I am after.
I notice that some themes have folders called assets, bbpress, css, fonts, functions, images, includes, js, languages, muffinoptions, tribeevents, vctemplates, visual builder and woo commerce which I am not familiar with managing inside my control panel and server
Thanks
Also can a slideshow or video replace the static image at the top of the home page to give it some life. Thanks
Hello,
Thanks for writing in and for your interest in our theme. Any WordPress table booking plugin will work with the theme. The ony issue will be that you’ll need to style the form to match the theme feel.
The theme folders do not contain folders like wp-admin, wp-content or wp-includes. These are WordPress standard folders available with the basic install.
You can replace the static intro section of the homepage with a slider or video background. The theme includes the popular Revolution Slider which can be used to display such content.
Feel free to write back if you have any other questions.
We are seeing issues with the themes plugin and it’s producing error:
AH01071: Got error ‘PHP message: PHP Warning: Trying to access array offset on value of type bool in /var/www/vhosts/domain*/httpdocs/wp-content/plugins/keydesign-addon/includes/wpbakery-extend/elements/map.php on line 303’, referer: https://********/
(domain removed for privacy)
Your website is also down – https://www.keydesign-themes.com/contact/
Hello,
Please use the contact form on our profile page to get in touch with us. We need to take a closer look with your website.
I sent you an email directly, after our previous correspondence
I really loved the theme, can we expect same for elementor in future
Hello,
Thanks for your interest in our themes. An Elementor compatible theme will be available soon. You can follow our profile for news and updates.
All the best,
Key-Design Themes
The header has suddenly become unaligned after update. How can I fix this?
The social icons have gone upwards.
Hello,
Thanks for writing in! I need to take a closer look at your installation. Please use the contact form on our profile page to get in touch. Make sure to write your website address and the login credentials for a temporary admin account.
I have tried to send a message using your ticket system but it won’t allow me to do so because the support package has expired. I’m not massively impressed by this as the template shouldn’t be malfunctioning like this.
Please use the contact form on our profile page to get in touch with us. We can help even if your item support has expired.
I have contacted you by your contact form and haven’t heard back. I’ve had to disable the social icons as they are distorting the website.
I’ve just left a reply to your message. Please check your email.
Hi, one my customers is wanting a pet photo theme with the ability for the public to upload photos and have woocommerce included. Any suggestions with your themes? I have found nothing suitable as yet. Thank you Kevin
Hello,
All our themes are WooCommerce compatible. You’ll need to install an external plugin to build the pet photo portfolio as the theme doesn’t offer this feature.
Hi, can you suggest a good uploading one?
Try to search and test a free plugin from WordPress plugin repository.
Hello, My client asked me for some changes to the theme. Everything is done but he asked to change the color of the active menu. Can u please guide me ? as I have changed the header color to dark purple now the active menu color is black which is invisible right now.
Hello,
Thanks for writing in! Please register and open a support ticket. Our team will gladly help out.
Hi , thank u for your great theme i found a bug the theme doesnt show 4-level depth menu
Hello,
Thanks for writing in! The theme doesn’t support showing the 4th menu level. We will add this feature with a future theme update.
Hello, I am getting the following error message: “The Font Awesome plugin caught a fatal error. When trying to load Font Awesome, the plugin’s configuration was invalid. Try deactivating, uninstalling, and re-activating the Font Awesome plugin.”
What should I do? I don’t have Font Awesome plugin and according to the email from WordPress due to a technical issue, I assume it is due to a theme plugin: “An E_ERROR type error was caused on line 65 of the file /home/wp/disk/wordpress/wp-content/plugins/keydesign-addon/includes/redux-extensions/extensions/social_profiles/social_profiles/field_social_profiles.php. Error message: Uncaught Error: Class ‘reduxSocialProfilesFunctions’ not found in /home/wp/disk/wordpress/wp-content/plugins/keydesign-addon/includes/redux-extensions/extensions/social_profiles/social_profiles/field_social_profiles.php:65”
Sway Theme 2.7, and all plugins updated.
Could you please help me? Best regards
Hello,
Thanks for writing in! You also need to update the KeyDesign Addon plugin to v5.2. Head over to your site admin area > Sway > Plugins > update all plugins.
If this doesn’t work, navigate to the Plugins page > disable and delete the KeyDesign Addon plugins then head over to Appearance > Plugins > install the plugin again.
Hope this helps.
Hi, thank you for your very fast response!
As written before, all plugins are up to date. also the one you mentioned. BUT I have now disabled it, deleted it and reinstalled and enabled it. Unfortunately, the error message is still there…
Best regards
Please use the contact form on our profile page to get in touch with us. We need to take a closer look at your installation.
Whenever I activate the Template Library and Redux Framework plugin (v4.3.18), I get a critical error on the website and it doesn’t load. Any ideas why?
I have updated to the latest version of Sway theme (v2.6), but the error still occurs.
Thank you.
(PS: I have renewed Support with Envato for this theme, but it isn’t registering in your support ticketing system – so it won’t let me submit a ticket!)
Hello,
Thanks for writing in! You need to update to v2.7. After you are done with the theme update, make sure to update the KeyDesign Addon plugin to v5.2. To do that, head over to your site admin area > Sway > Plugins > update all plugins.
If this doesn’t work, navigate to the Plugins page > disable and delete the KeyDesign Addon plugins then head over to Appearance > Plugins > install the plugin again.
Hope this helps.
Hi, I’ve been using the theme (Sway) for a while and it’s awesome. Now I can’t reach the Theme Options site because ut says that I don’t have permission to visit this site.
Hello,
Thanks for writing in! Make sure that all the theme required plugins are installed and activated (WPBakery Page Builder, Redux Framework, KeyDesign Addon). If this doesn’t help, please register and open a support ticket.
Hello
I can’t upload any images while I am adding products and also media is not loading.
when I tried to deactivate the theme it’s working fine
Can you please help?
Hello,
Thanks for writing in! Please use the contact form on our profile page to get in touch with us. We need to take a closer look at your installation.