36 comments found.
The page with timeline has a link error. If you have a link on the editor it does not allow you to open in new window even if you use html code target=”_blank”. really frustrating trying to format the timeline widget, you cant even insert bullet list.
Hello. When we disable Elementor on single posts, the content doesn’t appear on the page. It remains blank. Can you help me?
Hello! Of course, please submit a ticket to our support forum and provide more details: https://webgeniuslab.ticksy.com/
Hey guys, any chance we can get some updates to this theme? starting to see a lot of compatibility issues
Hello! Could you please clarify what issues you are experiencing? Do you have the latest version of the theme installed? We updated the theme on 5 March 2025.
thePascal core plugin seems to be the culprit. you can view our site https://spadedesignlab.com/ and see what is happening. Every time we run updates, our layout gets screwed up. It’s been giving issues for a while. I’ll try to get more info.
We removed the theme files and required plugins, downloaded fresh files, and it is at we no longer have critical errors. We still have layout issues though. We’re out of support, but if you email matthew@spadedg.com we grant access.
It’s a great theme, so I’m sure this is just a hiccup
Thank you for your feedback and for the kind words about the theme!
Please note that we provide support exclusively through our support forum. You can submit a ticket there and provide us with more details, and our specialists will check everything for you: https://webgeniuslab.ticksy.com/Will i be able to add a slider in the header instead of a static image? Does it come with a premium slider plugin?
Hello! Yes, Revolution Slider is bundled with the theme.
Got it. Also, how do i remove the store icon on my header without disabling woocommerce?
Hello! Please ensure to submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
We provide support services only via the forum.
the thepacal core plugin conflicted on my website, I only access the website when I deactivate it. How to fix?
Hello! Ensure to update the theme and bundled plugins. Follow the next link, there are three ways to update the theme: https://webgeniuslab.ticksy.com/article/19061/
Besides, if you have more questions you can submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Why dont you add a service detail page? Theme is great but lacking single service detail and very few fields on about us page. Would be great to have these added so its complete
Hello Sir, I really want to buy this theme, Just clear-up something for me please.
1. Can I add 2 product in a Row in shop page on mobile view, like your other theme Nico and also add those rating and background like this on the screenshot ( 1 think personally it can be possible) https://imgur.com/Pwhjvhx a
2. Can I add that Nico theme’s animation with mouse pointer moving in this theme, Is it can be done with your other plugin , you can provide.
3. Is there any registration process, can user register in it like woo commerce.
4. Can I use mega menu , like in when some one hover on shop, it should show the sub menu with some product within it.
Hello!
1. Yes, we can help you show it in two columns. Unfortunately, a rating isn’t there.
2,4. We have these features in more recent themes but not in this one.
3. Yes, you can add a custom login page with some plugins, especially for that, and allow customers to register.
can you add this 2 and 4 features in upcoming updates for this theme, Please. I love this theme design , but need those 2, 4 features also. Don’t get me wrong, I think those features will be pretty easy to add from your side. Can you ?
I strongly recommend you check our latest theme. We can’t guarantee that these features will be added there.
Can users register to an account on this theme?
Hi there! It’s worth noting that WordPress CMS has a built-in feature that enables user registration.
The theme is updated and keeps asking for an update to the Núcleo Thepascal plugin. I click to update but it doesn’t update. Don’t you have it in .zip?
Hello! Would you please try to download the latest update from the themeforest and try to update the theme and bundled plugins.
Dear
I hope this message finds you well. I am currently experiencing a critical error on our development agency’s website after updating Elementor to the latest version. The site displays the following message: “There has been a critical error on this website. Please check your site admin email inbox for instructions.”
I have taken some initial steps to troubleshoot the issue, such as checking the site admin email for instructions and disabling plugins. However, the problem persists, and I am reaching out to seek urgent assistance.
I would like to bring to your attention that our website is running the latest version of the theme. If additional support or renewal is required to address this issue, please let me know the necessary steps to renew support and get the assistance needed.
Thank you for your prompt attention to this matter. I look forward to your assistance in resolving this issue as soon as possible.
Hello!
The issue was caused by the automatic Elementor plugin update.
Please ensure to update the theme and bundled plugins. We released the update with the fixes a few months ago.
You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
After the update of the theme and the Core and WGL Extensions plugins, please, go to Elementor > Tools > Update Elementor CSS: https://prnt.sc/sbd6zg
WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Thepascal Core. I have thePascal Version: 1.0.9
Core plugin for Thepascal Theme. Version 1.0.6
Please try update the theme and bundled plugins to the latest version. We just realised it. This version was tested and works well.
Hi. Can’t update from 1.0.2 to 1.0.9 it says “Updating failed The theme is at the latest version” (using envato plugin)
Hello! You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
Thanks. After updating the plugins I’ve got info “The plugin is at the latest version.” but it’s not true because at the same time, in Install Required Plugins, it says that they need to be updated (core 1.0.1 up to 1.0.6 & revolution slider 6.5.4 up to 6.6.14).
You are right! You need to update the plugins after theme update in the dashboard.
And that’s waht I do. Theme is already updated manually and caches deleted. The update process looks like this: I select the plugins to update, click to update, a success message appears. I go to the Install Required Plugins page and here it says that the plugins are still in the old versions. Same on the Plugins page ‘Update Required’.
Most likely you are doing something wrong. A lot of our customers updated without problems. First of all, make sure that the theme is updated and go ahead with the plugins. If the issue is still there, ensure to submit a ticket to our support forum. Our technical specialist will check the issue.
Hello;
yesterday thepascalcore plugin failed and wordpress went into recovery mode.
Can you help with the issue? What should we do. Thanks.
Hi!
The issue was caused by the automatic Elementor plugin update.
Please ensure to update the theme and bundled plugins. We released the update with the fixes a few days ago.
You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
After the update of the theme and the Core and WGL Extensions plugins, please, go to Elementor > Tools > Update Elementor CSS: https://prnt.sc/sbd6zg
hi, i buy the theme i update the theme but i cant do to the dashboard i always redirect to https://bagnichimicisavona.it/my-account/ thanx simone
Hi!
The issue was caused by the automatic Elementor plugin update.
Please ensure to update the theme and bundled plugins. We released the update with the fixes a few days ago.
You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
After the update of the theme and the Core and WGL Extensions plugins, please, go to Elementor > Tools > Update Elementor CSS: https://prnt.sc/sbd6zg
solved
Dear
I hope this email finds you well. I am writing to inform you about a critical issue that has occurred on my website due to the use of Thepascal Core plugin. Unfortunately, the plugin malfunctioned and caused a severe crash, resulting in my website being taken offline to prevent further damage.
The crash was discovered today, and I immediately investigated the issue. After thorough examination, it became evident that the root cause of the problem lies with Thepascal Core plugin. As a precautionary measure, I had no choice but to take my website offline to mitigate any potential risks and data loss.
I am deeply concerned about this situation as my website plays a crucial role in my business operations. The prolonged downtime is affecting my online presence, and subsequently, my brand’s reputation and customer trust.
Please let me know how you plan to proceed in handling this situation, and if there is any additional information you require from my end to aid in the investigation.
I look forward to your swift response and a resolution that allows me to restore my website to full functionality.
Thank you for your understanding and cooperation.
Hello!
The issue was caused by the automatic elementor plugin update.
Please ensure to update the theme and bundled plugins. We released the update with the fixes a few days ago.
You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
Thanks
Can I use Elementor Pro with this theme ? I need to make some CPT and templates. Thx (huge fan of your themes… want to buy one more ^^)
Hello! Yes, you can use Elementor Pro with this theme.
Is there more than one slider part? Can we run the rank math seo compatible plugin? Thank you, we will buy accordingly.
Hello! Revolution Slider plugins are bundled with the theme so you can easily add sliders. Unfortunately, we didn’t test our theme with rank math SEO plugin.
6.1 version wordpress dont work?
It works well with the latest WordPress version.
Can you tell me the font and weight used for the preloader?
Hello! Could you please submit a ticket to our support forum: http://webgeniuslab.ticksy.com/
Our technical specialist will help you with it.
Thanks but any chance you could tell me here? It’ll be much faster and save me from all that.
It is Raleway.
Hi, How can i translate Header and Footer by WPML?
Hello! Please make sure to submit a ticket to our support forum: http://webgeniuslab.ticksy.com/
Our technical specialist will help you to resolve it.
will the template work with wordpress 6.xx?
Hello! Yes, all our themes work well with the latest WordPress version.
Great info, thank you
my support ticket has not been replied for the past 20 hours
Response time can take up to 1 business day. Thank you for your patience. It will be resolved asap.
