1060 comments found.
There is a bug when editing/adding a page. As you type in the field the box just keeps growing with every character entered. Eventually the browser will crash because of this.
Do you have a fix for this?
Thanks!
Hi,
In which box you’re typing? The title of page? I can’t see such issue.
Hello, it’s looking that your theme doesn’t work with Yoast plugin. We have premium yoast account, but it’s looking that your theme is not compatible.The problem is with the SEO analyses in administration. How should be fixed it.
Hi,
The point is our block are dynamic blocks (https://developer.wordpress.org/block-editor/tutorials/block-tutorial/creating-dynamic-blocks/ ) and the output html code generates using PHP. So the text you write won’t generate any html code on page builder and that’s why Yoast plugin don’t have any HTML code to analyse and score.
Hi. How can be installed this WP theme on a AWS server that doesn’t have FTP?
Hi,
Please read http://thetheme.io/thesaasx/support/articles/getting-started/ . You can install it by uploading from Dashboard or installing a plugin as well.
Hi. I’m not sure your theme is WPML-ready, but anyway – you need to modify your function thesaasx_get_layout to use WPML for layout translation , something like https://prnt.sc/p4qkyj , in other case it always return default language id
Hi,
No, our theme is not WPML-ready but thanks for sharing the code.
Cheers.
I have the SaaS X and would like my blog post header not to take up the entire page and have the title and above the header image.
I see in the demo you have that under BLOG > Post 1.
How do I setup my blog post pages to look like “Post 1”?
Hi,
That’s is just a header configure for blog post. Please open Layouts > Header and probably you have a post with title of “Blog Post” which is using the layout you mentioned. Edit the post to make sure it’s the one you need. Then open Appearance > Customize > Layout > Header and pick “Blog Post” from dropdown list of “Blog Post Header”.
Hi,
your theme is great. I am thinking of giving a 5 start super review 
but I have still a small issue; the standard classic wp editor does not show good in guntenberg.
marylink.eu
pleas see using admin log : fix
and pass : fix
thanks a lot
Hi,
Please don’t share your admin login in a public place. Remove that username and use the contact form in https://themeforest.net/user/thethemeio to send the new user and pass.
Also, does the classic editor is different than the one you can add in http://thetheme.io/thesaasx/try-page-builder ? If yes, that could be a problem from a plugin you installed.
i created 2 form 1st one is call subscribe form and 2nd one is sign up form . in gothenbarg block subscribe form not allow put name field in form but it’s directly submitted in mailchimp and signup form it’s allow name and e-m,ail but the signup form not directly submitted in mailchimp . so how i will set naem, mail field and it will directly submitted in mailchimp . i am a developer and work on a client who bought your theme here is user name ” hifivintage “
Hi,
The subscribed form opens a new url in MailChimp to finish the subscription. Forms doesn’t need to setup name for, but you can set a name for each input by clicking on the input and configuring settings from toolbar.
i am not clear can you sent em any screenshot ?
The subscribed form opens a new url in MailChimp to finish the subscription.
Is it possible to make subscription without open new url ?
No, it has to open the url to complete subscription.
Hello, How to edit social buttons links on navbar ?
Hello,
None of our navbars has social buttons inside! Which navbar you’re using?
Oh excuse me, it’s on footer bar
Just click on an icon, a toolbar appear, click on the button and insert links inside the popup as displayed in this image: https://imgur.com/4N8uVCn
Ok thanks you
Hi Suppport,
We want to changes font color of the theme. How we can do that?
Hi,
The following code should apply the change to most content:
body {
color: #454545;
}
Hi,
site is almost finished. great theme
However i have some issues.
1) I cannot fill an image on a widget. the one that makes 2 square blocks. I have only the option to put an image on one block.
2) I don’t =know how to link your suscribe block into my mailchimp list. Rigth now it goes to yours.
3) I cannot edit the footer links
Can you help ?
Thanks a lot
Hi,
1) Could you please tell the name of block you’re referring to or provide a link to it?
2) All subscription forms has an input to insert your Action URL. Watch this GIF if you don’t know how to find it: https://imgur.com/uRN4iMz . You should insert your MailChimp action url in this input. This guide also helps you to find your MailChimp action url: https://www.youtube.com/watch?v=sybmI8HgxFo .
3) You just click on the ink item, then inside the toolbar click on the link option and insert your link. Here’s an image: https://imgur.com/MGe8nXu .
Cheers.
Hi, the block os called : Featuretxt 5 on this I can only ahave a background image on right side, not on the left side… thx
Yeah, the left-side section has a gray background color, so it’s not transparent to let the background image displays on all the area. I might be able to help you add custom css code to remove the gray background color, but I don’t recommend it since you might not be able to have a good contrast for such a block. I suggest to use two blocks from http://thetheme.io/thesaasx/block/content/ to display an image and content side by side.
Hi Support,
We want to change header main menus color from black color to another color. So kindly provide custome CSS code or how we can change the menu color from themes setting?
Hi,
Unfortunately, the theme doesn’t have such a customization option and the css code for this change is going to be long and buggy. So I suggest you to don’t make this change.
Hi there,
I had this theme installed on my site but I have changed my domain name. When I tried to install it on the new domain the theme won’t install. Is this a licensing issue? Please let me know if you need a purchase code from me to verify?
I just figure this out… it wasn’t an issue with the theme but with the migration process. Thank you anyways!!
Hi,
Glad you found the fix.
Hi Support,
We want to increase the width of drop down sub menu. Ho we can do this?
Hi,
Add the following code to your Customize > Additional CSS:
.nav-navbar .nav .nav {
width: 350px;
}
Hi Support, provided css is not working. there is no impact after adding this css.
We want to increase the width of header drop-down sub menu.
Any update? Worst theme forever
I just tried the code and it works just fine. It increase the width of “drop down sub menu” which is second level. If you need to change the width of first level, you need to add the following code:
.nav-navbar .nav .nav {
width: 350px;
}
BTW, most of your recent support requests were not related to the theme support which is providing support for issues and technical questions, not customization purpose or providing custom code for your individual use case. Please read about support policy in https://themeforest.net/page/item_support_policy#whats-not-included-item-support and make sure you’re not requesting for customization.
Hi Support, Still your custom css is not working. How can i show you because there is no screenshot attachment option here? I have already added above custom css but still its not increase the width of drop-drown menu width.
I forgot to remove the second selector in previous response. So it should be:
.nav-navbar .nav {
width: 350px;
}
I like your software #3 demo. How do I access those assets?
Those assets are from freepik.com
Hi,
Is there a way to implement captha for contact forms. If yes do you have any howTo for it.
Thanks in advance Tomek
Hi,
Yes, you configure your reCAPTCHA from Appearance > Customize > Site Configuration. Once set, your contact forms would use reCAPTCHA v3.0.
Cheers.
Hi, I don’t have it in customize/site should I do something earlier
So you have not updated your theme to latest version yet. You should do it to see this feature.
Hi Support,
We have install a wordpress on https://team-force.io/marketic and we want to add custom link on logo. When visitor click on logo of this wordpress, they redirect into some other url.
Kindly help us.
Hi,
The logo uses your WordPress URL which has set in Settings > General. If you need to set a custom URL, you should modify the render.php file of your selected navbar block in “wp-content/plugins/thesaasx/gutenberg/blocks/navbar”.
Cheers.
Hi Support,
We can understand your solution. Kindly describe in brief. Where we find render.php file and how to set custom URL in logo.
Please help us.
Hi,
I wrote the direction in the precious comment! Just open all the render.php files in that directory, find $home_url variable and replace it with you URL.
Hi! Can you add the class ”.justify-content-center” in the “Explore 4 block” so the items stay centralized if we use more or less than 6?
Actually this class could be used in almost every “Explore” and “Textual Feature” blocks..
thanks!
Hi,
Personally, I’m not in favor of centered items. But since you seems to know css, you can inspect the element and add your desire css property to Appearance > Customize > Additional CSS.
Cheers.
Hello again. Is there a way to edit the default 404 Error page? Apologies if the answer is obvious but I couldn’t find among the support pages and comments here. Thanks.
Hello,
The 404 page is hard coded in PHP file. So if you need to change it, you should open 404.php file inside the theme directory and modify the output. Here’s a guide for this purpose: https://uhurunetwork.com/how-to-customize-wordpress-error-404-page/ .
Cheers.
Hi Support,
Sorry, But we won’t want to continue with this theme. Because there is no special editor to built multiple pages.
Kindly refund our whole amount and deactivate this theme from our account.
Thanks
Hi,
What you mean by “there is no special editor to built multiple pages”? You can create as much as pages you want in WordPress and you have access to the page builder in editing a page.
Sine themes are digital files, refunds are very restricted. Please read https://themeforest.net/page/customer_refund_policy and unfortunately you reason is not acceptable after downloading the file.
Cheers.
Dear, try to understand .. any theme provider gives the visual editor or other composer by default to edit the theme based pages by default. I could not find any . I am not ready to pay for any composer additionally. You can understand , this reason is sufficient for the refund.
What do you mean by ¨after downloading ”? . How do one can use or find if the essential ad-dons are there or not.
Hi Abhinav,
Thanks for contacting us. Your request has been received and we’ll get back to you as soon as possible. Your ticket number is 1611981.
If you’d like to email an update before you hear back from us, please reply to this email. In the meantime, feel free to check out our Help Center resources for more help.
Kind regards, Envato Customer Success Team.
We have not stated anywhere in the item description that we use Composer as a page builder. But we clearly stated that the theme is using the default page builder of WordPress 5; Gutenberg.
Also, we have created a sample page to try and feel the page builder at http://thetheme.io/thesaasx/try-page-builder to avoid such confusions.
You clearly have stated that the theme recommend “visual composer” as the preferred editor. Gutenberg is recently added feature with new wordpress update. You can’t hide behind that. This theme is much older than Gutenberg addition in Wordpress. This is a lie. What if someone prefer old version of wordpress ? Nowhere Gutenberg is mentioned except the demo link you shown. I have also raised the concern to envato. Since your description is misleading and we no more able to use your theme, I am liable for the refund.
Could you guide me to find where we have stated that the theme recommend “visual composer” as the preferred editor in the demo or item description? I can’t find anything close to this statement!
The older version of the theme also wasn’t using Visual Composer as a page builder at all. It was using a modified version of Elementor. If you prefer that, simply use that one which is inside the download package.
Regards preferring old version of WordPress, we stated in the item description that “Software Version WordPress 5.0.x” in the right section. Still if you need old version, you can use the older version of the theme which is included in the download package.
Unfortunately, I can’t accept your refund request.
Hi Support,
Sorry but this theme has no option to modify your predefined templates like if we want to remove image from a template section than we can’t find out to remove that image. We can only change that image with other one.
So, we are request to you kindly deactivate our this theme and allow us to purchase another theme, if you are not able to refund our money.
This theme is not useful for us. It’s a request to you.
Hi Support,
I’ve purchased your theme TheSaas X, but i’m unable to install demo content in our wordpress installation.
Website Url: team-force.io
Kindly provide the complete instruction about how to install demo data in wordpress.
Thanks
Hi,
Please read “How to install demo content?” in http://thetheme.io/thesaasx/support/faq/ .
Cheers.
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