78 comments found.
hi, i will use your theme as 2 languages but different license is required. I will use it in different languages on spacetrc.com and spacetrc.com.tr. what should I do
Hi mustfaxcx,
You need a separate license for each domain. Please check your ticket for more info.
Best Regards!
Dan
Update from 2.4.1 to 2.5.0 crashes the layout (especially the navigation items)
Hi knovotny,
Make sure you have updated all bundled plugins after the theme update. It was dismissed if you don’t see a notification about it. Navigate to Appearance > Install Plugins and update plugins.
Please note, we provide support only on our support site. Open a new ticket if you have any questions.
Just a heads up, your support is expired. To renew the support, please check the following article https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Best Regards!
Dan
Hi Dan. Thanks. After installing WP Less everything works fine. Best regards Karol
Is it not possible to have the same license on localhost and live site? When i enable the license on the live site, i cant activate it on the localhost the same key. Why is that?
Hi djimman,
The license can be used on one installation either on localhost or on production site.
Best Regards!
Dan
When I switch to PHP 8.0 I get: There was a critical error on your website. I have version 2.4.1 Is there an update for php 8.0?
Hi Empire4191,
WordPress 6.0 has beta support for PHP 8.0 and PHP 8.1. If used some of these versions may get some Warnings.https://make.wordpress.org/hosting/handbook/server-environment/
Please note that there are lots of third-party plugins that aren’t compatible with PHP 8+
Since it’s beta support for PHP 8.0 in WordPress 6.0, we don’t recommend updating PHP to 8+. It’s recommended to use PHP 7.4
We provide support only on our support site. Feel free to open a new ticket if you have any questions.
Best Regards!
Dan
Which plugin can be used for translation?
Hi marcacer,
Please check your ticket.
Best Regards!
Dan
Hi, how can I remove the blue effect from the portfolio images? Thanks!
Hi marcacer,
Thanks for reaching out!
Just a heads up, your support is expired. More info here https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Note, support is provided only on our support site. Open a new ticket if you have any questions.
Best Regards!
Dan
Hi Dan, Just renewed the Support. Logged out and in again, but still I get support expired when opening a ticket. Can you please take a look for me
Hi marcacer,
Thanks for the renewal!
Looks like you managed to open a ticket. Just replied.
Best Regards!
Dan
Hi, How can I link my contact form to a specific project? So I can see what portfolio item they are contacting me about.
Hi marcacer,
Support is provided only on our support site. Feel free to open a new ticket if you have any questions.
Best Regards!
Dan
Hello Dan,
Does your theme support the latest version of WP (5.8)? And what does it mean “Gutenberg ready: No” – are there any restrictions in use?
Thank you! Wolfgang
Hey Wolfgang,
1. Compatibility update with WordPress 5.8 will be released by the end of the week.
2. It means that the theme is not optimized for Gutenberg builder. However, we’re using Page Builder by SiteOrigin instead.
Best Regards!
Dan
Hello Dan,
Thank you for your quick answer! What would you recommend: Install the theme on WP 5.6 and update both afterwards or wait for the updated theme and install on a new WP 5.8?
Best regards from Austria,
Wolfgang
Hey Wolfgang,
It’s completely up to you. If you want to work on the theme immediately, then the first option is yours. Otherwise, you can wait for the update.
Best Regards!
Dan
i migrate my site to another hosting activate the key and show a blank page… why? it only happends when the template its active.
Hi pauloparada,
Looks like there is a PHP error. There are thousands of possible reasons causing the issues, but most likely it’s caused by your server environment.
Please note, we provide support only on our support site. Feel free to open a new ticket if you have any questions.
Best Regards!
Dan
not really its a license issue… i make a new fresh install of wordpress and happends the same, content its blocked…. i need some help with this issue
Hi pauloparada,
Please open a new ticket on our support site providing admin access, and we’ll try to get it sorted.
Best Regards!
Dan
Hi, I successfully installed the theme but I had some errors installing the plugins and the demo data. I installed the plugins through wordpress directly, but the demo data always gave me an “error 0”. I used the wordpress import and edited it manually,but just to know, did anyone have that error?
Hi hyukudan,
Thanks for your purchase!
You can import the demo data with one click. Please check our documentation here.
Please open a new ticket on our support site if you have any questions.
Best Regards!
Dan
Hi dear! Excuse me, Can I get a discount to buy it? Thank you…
Hi ferastemimi,
Unfortunately, we don’t offer any discount.
Best Regards!
Dan
Hi dan_fisher!
Excuse me if I ask you something:
Is this theme completely RTL supported or not?
Thank you…
Hi ferastemimi,
Unfortunately, it doesn’t support RTL at the time.
Best Regards!
Dan
Okay, Thank you…
Hello, I created astrosaber.com with this template but meanwhile I didn’t update the Theme and the Plugins for a long time – now with the last WordPress version the site is not working and I get errors updating: download failed – https://danfisher-bucket-2.s3.eu-west-3.amazonaws.com/tjoy/theme/tjoy-2.2.1.zip… And I get also download failed when I try to update Slider Revolution – https://danfisher-bucket-2.s3.eu-west-3.amazonaws.com/tjoy/plugins/En83gHGu/revslider.zip…
Can you help solve the updating issue?
Hi MJSMira,
Since you’re using an old version of the theme, I’d recommend you update the theme with FTP. More info here. Once the theme has updated to version 2.3.3, feel free to update the plugins.
Just a heads up, your support is expired. More info here https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Let me know if you have any questions by opening a new ticket on our support site https://danfisher.ticksy.com
Best Regards!
Dan
Thanks – I managed to recover the theme and the plugins.
Glad you it sorted 
Hello, Since I use this theme with Elementor, there no more fontawesome… When I inspect the render view, there is many font awesome with many version.
How can I fix it ? I tried to edit the parent theme (since I don’t have access to functions.php from the child theme) by commenting the part of fontawesome theme – if problem come from it – I refreshed… nothing. Finally I revert to the initial state… but nothing changed…
PS: And why the Child theme is not the copy of the full theme ?
Hi spartacvs1,
Thanks for reaching out!
If you want to remove the theme’s FontAwesome, then you need to dequeue it with wp_dequeue_style() function. Place next snippet to the child theme’s functions.php
function tjoy_remove_scripts() {
wp_dequeue_style( 'fontawesome' );
}
add_action( 'wp_enqueue_scripts', 'tjoy_remove_scripts', 20 );
However, depends on your set of plugins, there might be different spots where the FontAwesome is enqueued.
Please note that support is provided only on our support site. Feel free to open a new ticket if you have any questions.
Best Regards!
Dan
Good morning, I just downloaded your T.Joy Astronomy theme. I have Wordpress version 5.3.2 installed and it won’t let me install it from Appearance, add theme. You can tell me why it is due. Thank you
Hi segal2019,
This might happen if you have lower max upload size limits on your server. As an option you can copy theme with FTP client. More info here.
Feel free to create a new ticket on our support site if you have any questions.
Best Regards!
Dan
Hello Dan.
Thank you for this very good theme. I’m currently working with it for my client and noticed that there is a kind of hard coded HTTP call in this file:
/wp-content/uploads/wp-less/tjoy/less/master-c25e8323da.css
In the first line:
@import url(http://fonts.googleapis.com/css?family=Quantico:400,400italic,700,700italic);
This seems to be the case on every website using the T.Joy theme. I verified here: http://tjoywp.dan-fisher.com/ and I found the same HTTP call. This is generating a “mixed content” error message from the browser’s console if the website is using HTTPS. I was wondering how I could either disable this Google Fonts call (but I couldn’t find any option to do so), or override it in my child theme (which seems to be impossible because it’s an @import css rule). I’m stuck here, do you know anything that can help?
I must precise that I am not the one who bought the theme nor installed it, which is why I’m forced to post here for some help because I don’t have a purchase code. It must be owned by the agency who formerly worked for my client. If you prefer I can ask for it and submit a support ticket.
Thanks in advance for your help,
Antoine
Hi Antoine,
Thanks for reaching out!
Make sure you’re using the latest theme version which includes HTTPS protocol (see screenshot https://take.ms/qYTfY ) As a temporary solution you could remove fonts import from tjoy/less/custom-other.less
@import url(https://fonts.googleapis.com/css?family=Quantico:400,400italic,700,700italic);
However, we do have plans to improve Google Fonts loading which will be added with future updates.
Best Regards!
Dan
Thank you very much Dan for answering me here.
I thought we had the latest theme version because we use an autoupdate plugin, but I noticed this is not the case, highlighting a potential other problem. Anyway thank you again,
Regards,
Antoine.
hello sir i nedd to use dropdown in menu
Hi asima-online,
I replied on your ticket.
Best Regards!
Dan
hello sir i need to use rtl can you help me
Hi asima-online,
The theme is not RTL compatible. We have never advertised this feature.
To make it RTL compatible you’ll need to customize the theme. Please note that customization of the item is not something included in your support purchase. You can read more about the definition of support here.
Let me know if you have any questions by opening a new ticket on our support site https://danfisher.ticksy.com
Best Regards!
Dan
Hey Dan,
Can you advise how I may add a custom typography text block for Python code display to where the text is formatted to look similar to the python console. For my website its a blog on automation and will reference python code quite a bit. So would like to create a custom text block formatting for the python sections where its formatted to look like python and not plain text.
Thanks
Hi dylanjgregory,
Thanks for your question.
I’d recommend you to check some third-party plugins such as SyntaxHighlighter Evolved, Enlighter — Customizable Syntax Highlighter or similar. Unfortunately, I’ve never used any of these plugins, so I can’t guarantee you 100% compatibility.
Best Regards!
Dan
Hello, Is there any timeframe for woocommerce support?
Hi UltimoDragon,
Thanks for your interest!
WooCommerce support will be added with next update 2.3.0 in a couple of weeks.
Best Regards!
Dan
Hi UltimoDragon,
WooCommerce compatibility has been added with the latest update!
Best Regards!
Dan
Awesome! Will be purchasing!
Great! 
Let me know if you have any questions.
Best Regards!
Dan
Hello Dan,
In Contact Form 7, how to add quiz field but with your styling?
<div class="form-group">
[quiz* quiz-61 "2+2? =|4" class:form-control class:input-lg placeholder "Answer"]
</div>
tried to copy what you have but its obviously not working LOL… please help! :cry:
also can you help with adding the akisimet line within the name field?:akismet:author
nevermind i figured it out… just gonna insert akismet n call it a day.
Glad you figured it out
Best Regards!
Dan
