74 comments found.
Hi, I am not able to create a ticket as while entering the purchase code, its saying, 401 Error – Cant verify the Purchase Code, though my purchase code is correct, so what should I Do ???
I am facing a problem with the Top Hearder as I disable the Top Header but the White background is not getting removed means its not matching the Theme Colour.
Please Help.
Please again try to create support ticket
Demo data import not working, please check the ticket #5819
Demo import has been complete
Hey, I’m having serious issues with your Tronix theme. The One Click Demo Import keeps failing with a 500 Internal Server Error. After enabling debug mode, I found this fatal error:
PHP Fatal error: Uncaught TypeError: json_decode(): Argument #1 ($json) must be of type string, WP_Error given ... in tronix-core/inc/tronixcore-functions.php on line 156
This clearly comes from the Tronix Core plugin. It’s trying to json_decode() a WP_Error, which crashes the import. I’ve already increased my PHP limits (memory_limit, execution time, upload size, etc.), so it’s not a server config issue.
This basically makes the demo import unusable. Can you please:
Release a fix/update for the Tronix Core plugin.
Or provide working manual demo import files (XML, WIE, Customizer).
I really like the design of the theme, but right now the importer is broken and it’s blocking me from setting up the site.
Thanks, looking forward to your quick response.
I am really sorry for this issue. Do you have create ticket? Please create a support ticket https://support.themepul.com
Any way i will help you.
Yes, this ticket #5489
Ok, Right now our office is closed. Tomorrow i will fix it.
May i know which demo do you need to import?
IT StartUp Website
Demo has been imported
Hello. When I change the slug for the teams from tronix-teams to something else in the theme options, for some reason i cant view the profile for the teams and the same thing applied to the projects. I need help
How can I change the post type (tronix_team)
Please check your support center. i already reply
You can check the slug in the theme options. If you change the slug, make sure to update the permalink as well. After updating the team slug, go to Settings > Permalinks and click the Save Changes button to refresh the links.
Hi,
The template library is not working. I can not find any design of blocks, headers,s and footer. Also I can not login to support. I did a ticket before, but now I can not. Waiting for your reply.
I am really sorry for this issue. I will fix this issue on next Update
Very nice, I’d say everything works perfectly except for the icon issue reported and resolved as indicated. I tried overriding the footer newsletter widget via a child theme, but I wasn’t able to. I’d like to remove the newsletter block in the “template four” footer and replace it with an HTML block. How can I do that?
Please create a support ticket https://support.themepul.com
Warning: Undefined array key 0 in /home/elev8tes/public_html/wp-content/plugins/elementor/core/page-assets/data-managers/font-icon-svg/font-awesome.php on line 19
i am facing issue with this error
Please see this video
Pre-sale Question: Your last update was in May, and WordPress has a new security update coming this month. When will you update the theme? I’ve checked your comments—there are still a lot of bugs. When will all the issues be fixed?
Thank you very much for your comment. Right now our theme is support wordpress latest version. We have no issue on our theme. We are always try to solve any security issue
ok thank you. Are you providing a demo installation?
Sure we will help you to install and setup the tronix theme demo
How do I get a demo installation file?
First you need to purchase and download the full file. Then extract the folder and install the tronix zip file
You can just purchase the theme and create a support ticket. We will help you
Blog section at homepage, pagination doesnt work, refreshes the page and still on the page 1st. so blog widget section doesnt work. I tried to create a ticket, but system says, purchase code not valid!
for the home page is not working pagination related function. This is default function
Please send me a screenshot what issue on support center
Hi, I’d like to clarify an issue I’m having with the blog widget on the homepage — and also ask if maybe I’m missing a setting on my end.
Here’s the situation:
On the homepage, I use the blog widget to display 3 posts by default.
In the widget settings, I enable pagination and the pagination links appear below the posts as expected.
However, when I click on any page number (2, 3, etc.), the homepage reloads but the blog section still shows the same 3 posts from page 1. The content doesn’t change.
So the pagination visually appears, but it doesn’t actually function, it always stays on page 1.
This is not something I can show with a screenshot, because the page looks the same no matter which pagination link I click.
Could this be a bug, or is there any setting I might have missed? Please let me know what might be causing this, and how to fix or troubleshoot it.
Thanks in advance.
ı also sent emails related to the problem.
Hi again,
There’s also a separate issue I’ve noticed while creating or editing blog posts (or any post/page content):
The editor does not allow text alignment, I can’t align paragraphs to the left, right, center, or justify. The alignment options are missing or simply do nothing.
Pressing Enter doesn’t add space between paragraphs. All the text stays in one block, which is not acceptable for proper formatting.
Even when I try to apply manual justify alignment using inline CSS or editor buttons, nothing changes, the formatting is ignored.
Headings are broken up incorrectly at the end of long lines. The system hyphenates or wraps them in strange ways.
The title and excerpt/description fields don’t allow any control over font size or spacing, there’s no way to customize or resize them at all.
It feels like the editor has serious limitations or something is blocking basic formatting functionality.
Can you please review this and let me know:
Is this expected behavior?
If not, what should I check or adjust to fix it?
Thanks again for your support.
Let me check your mail
I can’t send a ticket because i can’t create a user in your system.
I have a problem with lightbox because doesn’t run and i don’t know what happend.
Regards.
Please send me a screenshot on themepul@gmail.com
Hello! Could I use this template with the plugin Slider Revolution? To put the cover with that plugin.
Yes, possible. This theme is support slidee revolution
Hello, I purchased the Tronix theme I’m having trouble editing pages with Elementor. When the required TronixCore plugin is active, Elementor won’t load — it times out or freezes. When I deactivate TronixCore, Elementor loads fine — but my page content breaks because the plugin is required for the theme. I’ve already tried increasing memory, disabling debug, and testing other plugins. Can you please provide an updated version of the TronixCore plugin or help fix this conflict with Elementor? Thank you!
Do you created support ticket?
Yes I did
I am still awaiting a response
I never heard a response back and I had to use chatgpt to fix the error on my own.
You have several errors on your tronixcore.php file that will likely affect other users.
What’s your support ticket id? I Don’t see, please give me support url
Everytime I make a change on the homepage I cannot publish – it keeps saying “500: Internal Service Error” is there a way to fix this?
we need to check your site please create a support ticket https://support.themepul.com and send me the website login info on support center
ok I created the ticket
I am having trouble with editing the projects through elementor in wordpress. The whole site lets me edit with the elementor plugin except for the projects. Is there a way to fix this?
Please disregard – I selected it in the Elementor settings and this is now resolved. Thank you!
Could you let me know what issue you’re seeing? If possible, please share a screenshot. Alternatively, you can create a support ticket at https://support.themepul.com, and our team will assist you.
You’re welcome! Glad to hear it’s resolved. If you need any further assistance, feel free to reach out. Have a great day!
Hello, how to edit the team details, linkedin page or social Icons and Phone fax email part. Thank you!
Edit: so its not under Elementor but from the Edit page only.
Go to Elementor to Settings and select team for support Elementor
I asked for support help to fix an issue with demo error and the support team made the site live and I can’t take the site offline since the demo has been imported.
I have resolved the issue
great
Demo import issue Error: Widget import data could not be read. Please try a different file.) I also created a ticket, but there has still been no reply. Kindly take action asap to resolve the issue
Please create a support ticket https://support.themepul.com
Hello, I already created a ticket on the above URL from Yesterday, but no one replied. Ticket – #4224
Hi, is it normal for blog titles to cut the world instead of being responsive? For example if I put ” This is a title” it will literally cut the “ti” and put the “tle” below, without even a dash or hyphen.
please create a support ticket https://support.themepul.com
I put the correct purchase code and it won’t let me create a ticket.
sent
Do you check your email?
Hi, I’ve sent you an email because even though I purchased the theme with 1-year support, I’ve only recently started installing it, and every time I do, it shows up misconfigured. I need your assistance to install it correctly. I’ve included a link in the email for reference.
I have submitted a ticket as you told me in your email.
Can you give me your ticket id?
Please check your support center. I already replying
I have also responded to you.
please check your support center
I have reviewed and responded.
Hi. Looking forward to your response.
please check your site. the demo has been imported
Yes. Thank you very much.
You are most welcome
Is it possible to import this page as demo? Because its header has many options rather than others
is there any sign up option? I can see there are curves (talking about hero section) in most of the pages. Actually, I am confused about it. If I remove those curves how the design will look like
we have a template library and many design sections, blocks, headers,s and footers. so you can easily add the design
do you have a e-mail adress for support. the ticket system is not working thnx
Sure, please Contact Us themepul@gmail.com
