90 comments found.
Thanks for last response. I have run into another issue using Google’s mobile friendly test tool. I get the following error on the index page with no changes to .js file.
Error: Uncaught TypeError: jQuery(...).responsiveSlides is not a function at HTMLDocument.<anonymous> (https://www.**********.com/js/custom.js:236:29) at n (https://www.**********.com/js/jquery.min.js:2:14784) at Object.fireWith (https://www.**********.com/js/jquery.min.js:2:15553) at Function.ready (https://www.**********.com/js/jquery.min.js:2:9773) at HTMLDocument.B (https://www.**********.com/js/jquery.min.js:2:14348)
Hi,
We just release an update for all issue you mention above. You can download it now.
Nice Work!
Question: The contains this reference data-thumb=”images-slider/thumbs/thumb1.jpg”
However, in the images-slider folder, there are no folders, including thumbs and there is no thumb1.jpg in the entire download.
Please advise. Thanks 
Hi,
Thanks for your purchase! Sorry, these codes should not there. So it safe to remove these codes. The data-thumb is used to use thumbnails image as slider navigation.
Hello, may I buy this template and I will convert it to codeigniter then sell it on codecanyon? We can discuss about royalty if needed.
Hi,
Thanks for your interest! You can contact further through my profile page.
Please i need help with this page – https://creativosnetwork.com/video-broadcasting-system-demo/
I try to use a WISE CHAT plug-in but the chat show a error: [Error: invalid Wise Chat configuration]
I try the same plug in in other template and dont have any issue, I contact with the plug in developer and they tell me that i need contact with the template developer because is a template problem.
Thanks in advance
Hi,
Your website is using Truehost WordPress version. This page is only for support Truehost HTML Template version. So you can ask you question on appropriate item page here: https://themeforest.net/item/truehost-wordpress-hosting-theme-whmcs/12052416
The webhosting software I will like to integrate this with is 100% php. Will this template still work, if I were to convert all pages to .php extension? What is likely to be the issue(s) i will run into? Please advise, before I purchase this template.
Hi,
If you interest with dynamic version for this template you can get WodrPress version instead. You can get Truehost WordPress here: https://themeforest.net/item/truehost-wordpress-hosting-theme-whmcs/12052416
Hi there… just curious if this template supports having a tab control or an accordian control inside another tab control. I’ve tried with just copying the div structure inside a tab, but it comes up blank.
Hi,
Sorry it currently not supported. But we will try to make it possible.
Hi there… just wondering if you have tried to make this possible yet?
Yes, we still works on it. Please wait.
Any update on this? It has been a month and I haven’t heard anything.
Hi,
Here is quick fix. Replace all code inside file custom.js with code from url below: https://codeshare.io/adDd8B
Now you can put anything inside tab with no issue.
Thank you for this fix. I am now able to embed a child tab control inside of a parent tab control. There is one issue however. When you click on the parent tab that contains the child tab control the “active” tab does not auto load the content. The only way to load this content is to click on another child tab and then back to the original tab.
Hi,
Can you please send your url so i can inspect it directly.
If you go to the page the initial tab on the first tab control loads automatically. As you click on the various tabs the content gets loaded. When you get to the Lanyard tab the first child tab in the child tab control does not load the content. If you click on the other tabs the content loads and then go back to the first tab that then loads as well.
https://dbck-test.azurewebsites.net/products/knives/fiddleback/customizeHi,
Please did trick below:
1) Give different tab content name for only Lanyard > Styles > lanyardStyleTabContent to lanyardStyleTabContent_1 (only for first tab content)
2) Copy code below to tab navigation click funtion:
jQuery("#lanyardStyleTabContent_1").fadeIn(); // new code
Paste inside this function:
jQuery('.de_nav li').click(function() {
jQuery(this).parent().find('li span').removeClass("active");
jQuery(this).find('span').addClass("active");
jQuery(this).parent().parent().find('.de_tab_content > div').hide();
var indexer = jQuery(this).index(); //gets the current index of (this) which is #nav li
jQuery(this).parent().parent().find('.de_tab_content > div:eq(' + indexer + ')').fadeIn(); //uses whatever index the link has to open the corresponding box
jQuery("#lanyardStyleTabContent_1").fadeIn(); // new code
});
It works!
Hi there,
When I navigate to the live preview single-project.html page on themeforest the green picture arrows are present and functional. However when navigating to this page from my purchased download these buttons are not there and I cannot scroll through the images.
Hi,
Sorry for the issue. We now works on update it may take few days to complete. If you need it urgently please send message through my profile.
I can wait a few days. Please let me know when the update is available. Thank you.
Okay, sure!
Hi update is available now.
Hi,
Thanks for your purchase! Please change pricing box class below: pricing-5-col with pricing-3-col. You can see it on page source.
hello I want to buy template hosting I would like to know if the contact form works.
Hi,
Thanks for your interest! Yes contact for is works.
HI, the preview template on themeforest shows options to change layout to framed page and change background images and patterns. How do we do that, nothing in your docs which come with the template. Thank you
Hi,
Have you bought this template because i don’t see purchased badge? There is documentation included within this template, you can read on sectio ‘Use Boxed Layout’.
Hi – I can’t seem to get the “Read More” buttons within the Revolution slider to link on mobile phones. Can you please help?
Hi, thansk for your purchase! We will inspect this issue.
dont have"<ul />" :
<div class="mainmenu" id="mainmenu">
<li><a href="index.html">Home</a>
<ul>
<li><a href="index.html">Homepage Style 1</a></li>
<li><a href="homepage-style-2.html">Homepage Style 2</a></li>
<li><a href="homepage-style-3.html">Homepage Style 3</a></li>
</ul>
</li>
<li><a href="#">Hosting</a>
<ul>
<li><a href="packages.html">Packages (Style 1)</a></li>
<li><a href="packages-style-2.html">Packages (Style 2)</a></li>
<li><a href="services.html">Services</a></li>
<li><a href="faq.html">FAQ</a></li>
</ul>
</li>
<li><a href="#">Features</a>
<ul>
<li><a href="fullwidth.html">Fullwidth</a></li>
<li><a href="left-sidebar.html">Left Sidebar</a></li>
<li><a href="right-sidebar.html">Right Sidebar</a></li>
<li><a href="services.html">Services</a></li>
<li><a href="team.html">Team</a></li>
<li><a href="testimonial.html">Testimonial</a></li>
<li><a href="carousel.html">Carousel</a></li>
<li><a href="elements.html">Elements</a></li>
<li><a href="grid.html">Grid System</a></li>
<li><a href="icons.html">Font Awesome Icons</a></li>
<li><a href="parallax.html">Parallax</a></li>
<li><a href="pricing-table.html">Pricing Tables</a></li>
</ul>
</li>
<li><a href="#">Portfolio</a>
<ul>
<li><a href="portfolio-4-columns.html">4 Columns</a>
</li><li><a href="portfolio-3-columns.html">3 Columns</a>
</li><li><a href="portfolio-2-columns.html">2 Columns</a>
</li><li><a href="single-project.html">Single Project</a>
</li></ul>
</li>
<li><a href="blog.html">Blog</a>
<ul>
<li><a href="blog.html">Full Width</a></li>
<li><a href="blog-right-sidebar.html">Right Sidebar</a></li>
<li><a href="blog-left-sidebar.html">Left Sidebar</a></li>
<li><a href="blog-single.html">Single Post</a></li>
</ul>
</li>
<li><a href="contact.html">Contact</a></li>
<!-- mainmenu close -->
</div>
boxed wrapper background not white but #f5f5f5
wtf…
Hi,
Sorry, we not understand what did you meant. You even not asking any question.
Great theme! Satisfied with it to this point. The only issue is the Contact Form. I can get the Contact Form to 1) display “success” and “error” messages, and 2) to actually send the contact email. Can you provide asistance?
Hi, on some case your hosting only allowing to send email with your email domain. So you need to create an email with domain name same as your website domain. For example if your domain name is www.my-domain.com so your email should be name@your-domain.com. Also make sure your hosting is supported php mail (you can ask your hosting provider regarding this).
Hello
i would like to add a pop up to my index page on my website, but when i try to add it the Slider doesnt work and the layout get ruined,
can you please provide me with any inofs?
thanks
Hi,
What popup plugin did you use? Make sure any jquery and css files path related to this popup is right.
Tried to access the site from 3 different mobile phones, but the top right menu and submenus are expanded by default, I thought it will be closed, and only expand when you tap on main menu?
Menu on mobile site is expanded by default, instead of closing and expand only when main menu is tapped. are you aware of this issue, still waiting for your response.
Hi, i don’t experienced issue like you said. Please try demo version, have you did any modification or it’s original files?
How do I code the Accordion component to default to all items being collapsed upon initial page load?
Hi,
We have quick fix for this issue. You can send message through my profile, i will send you code update.
Figured it out. Thanks!
Hello,
Thank you so much for your wonderful theme. I just downloaded the updated version an installed it on my local system and noticed that something is missing. the plus and minus icons for the faq are not there. Also to that the questions section are gone and all the answer panels show opened (Not sure if this is due to missing icons).
Can this please be fixed?
Then I see the WHMCS templates are provided with the WordPress version of this template. I have no need for a WordPress version but have definite need for the WHMCS templates. Can these be purchased separately?
Thanks again for all your hard work
Hi,
Thanks for your purchase! Glad you like it!
I don’t have issue above as you can see preview version. Can you send your website url so i can inspect your issue?
Sorry currently for WHMCS features provided only for Truehost WP version. It not sold separately.
Hello,
Thanks so much for your reply. I understand regarding the WHMCS template tied into the WP version. Would you consider selling it separately at some point?
Coming back to my issue, I have downloaded the latest release and uploaded that to my testing server for you, so there are no changed files, as you see it is how I see it. http://mylinuxweb.co.za/truehost/faq.htmlIt seems that the icons for this faq are missing from the download as well.
Thanks so much for your time to help out with this.
Hi,
I have quick fix for this issue, you can send message through my profile so i can send you modified file.
thanks so much, ill message you shortly
Hi there, I recently purchased your template and I think is great. I was just wondering if it’s possible to include a search button or similar at the top? I hoped to do it myself but I’m not an experienced programmer.
Thank you very much.
Hi,
Thanks for your purchase! Customization is out scope of our support but i will consider to make it on next update.
Thanks a bunch
Hello,
When I put my products on the page after sync it with WHMCS. It doesn’t show anything on front page or on the product page.
This is what will show on the page every time.
[whmpress_price id=”10” billingcycle=”annually” price_type=”price” hide_decimal=”no” decimals=”0” decimals_tag=”” prefix=”” suffix=”” show_duration=”” show_duration_as=”” convert_monthly=”no” config_option_string=”Starting from” html_class=”whmpress whmpress_price”]
Hi,
Seems your question related with Truehost WordPress version. Please ask on appropriate item page.
Can you please convert the js to non conflict with other javascript files, I tried and I break the slider, etc.
I used this at the top of the custom.js file: var $ = jQuery.noConflict();
and then changed jQuery to $ and it just breaks. Thanks.
Ah I’ve fixed it I changed it to var $custom = jQuery.noConflict();
And replaced jQuery to $custom if anyone else runs into this
Ok I’m an idiot I tried it on my live site and it didn’t work I tried everything either the nav or slider breaks, so I changed the bootstrap / jquery to the one you include and it works. So it doesn’t like the newest JS / Bootstrap. <script src=”https://ajax.googleapis.com/ajax/libs/jquery/1.11.3/jquery.min.js”></script> <script type=”text/javascript” src=”//maxcdn.bootstrapcdn.com/bootstrap/3.3.5/js/bootstrap.min.js”></script>
Javascript included: jQuery v1.7.1 jquery.com
Bootstrap’s 3.3.5 JavaScript requires jQuery version 1.9.1 or higher
Hi,
Sorry for late reply. Please let me know, did you managed to fix your issue?
It is hard mate, because the theme needs the old javascript included with the theme, but the software I use needs the latest version.
Hi,
I will try to update it with latest bootstrap and javascript. I will notice you here once it done.
Thank you much appreciated mate.
Any updates mate?
Hi,
Update now in queue. Here is update list:
- latest bootstrap 3.3.5
- latest jQuery
- added jQuery.noConflict();
Perfect mate thanks 
As you wish
Thank you mate, you are awesome happy customer.
