132 comments found.
HI,
I bought your theme very long back but i didnt use now am trying to install your theme demo data but am getting an error how to fix this
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
HI,
I cant able to create ticket
Please remove your browser cache and try again.
my support pried is over that’s why i cant able to create but i didn’t use this theme when i bought till now, can you help now this time
Please see the article and follow the steps to renew support: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
I can understand but this time can you help
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon and resolve your issues.
Thank you,
Rainbow-Themes Team
Looks to be an amazing and quality theme. Have you ever tested with either job board or eLearning plugins?
Hi there,
Thank you for your interest.
No, But you can use any job board or eLearning plugins.
Hope that won’t be a problem.
Thank you
Hi there! Can I use a repeated “background-image” inside css ? I didn’t find this option Trydo Theme Options.
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
The slider is having issues displaying properly on the iPad mini. I am not sure if it is doing so on similar sized devices. The slides are stacked on top of each other down the screen and no slider functions, just static images. Do you have any suggestions on how I can resolve this issue?
Hi there,
Thank you for contacting us and sorry for your inconvenience.
Please create a support ticket here with some of your issues screenshots: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Thanks but my support plan I think expired 2 days ago so I will not be able to create a support ticket. Even though this issue has been a problem for months.
You can create general tickets. So please create a general ticket with some of your issues screenshots.
Thank you
My logo in the top left has reverted to ‘TryDo’ and the instructions here are out of date (http://rainbowit.net/docs/trydo-wp/) – i can’t see ‘TryDo Theme Options’. Is there a way to update the logo?
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Hola! tengo un problema con la versión del plugins Trydo Core, poseo la versión 1.0.0 pero se me ah roto el sitio web y entiendo que es por que el plugin se me a desactivado por falta de actulización, pero cuando intento actualizarlo, me tira error, como podria actulziar el plugins si desde el wordpress no me deja?
Hi there,
Thank you for contacting us and sorry for your inconvenience.
Please remove our “Trydo Core” plugin and install it again.
See the screenshots for better understanding:
1) https://prnt.sc/vjjNskxo1sqG
2) https://prnt.sc/8Sb4dsrE88AA
3) https://prnt.sc/xCrvEkG0E1XP
4) https://prnt.sc/SvvmDE8nUbQN
5) https://prnt.sc/2h44TRuTnR2d
If this doesn’t solve your problem please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Can’t install the latest update cause of Stylesheet CSS is missing in the theme. V 1.2.1 – 18 July 2022 Please fix and let me know!
Hi there,
We think you have selected the wrong file for the WordPress theme.
So please watch the video and follow the steps: https://youtu.be/ctsT5Y-InqE
or follow our documentation: http://rainbowit.net/docs/imroz-wp/#installing_the_theme
Thank you
Hi there, we’re super-happy with the theme.
But I guess we found a bug. We use the theme in a “one-page” concept. So we added a main navigation concept linking to anchor-tags on the homepage. Clicking on it, the page will scroll down. However, we also use the “Portolio” and “Blog”. When we access i.e. a portfolio detail page, a new page is loaded with the same “one page” navigation. Can you add support to select, which menu should be loaded in which template?
We would like to show a different menu on Portfolio detail pages.
Thank you so much guys.
Best -a
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
After sale question: Unable to change the demo. Raised the ticket. Haven’t heard back.
Hi there,
Thank you for contacting us.
Please understand that our average response time is around 24 hours.
Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We believe that our support team has already back to your reply.
Thank you
Site crashes after updating Elementor plugin. You have not been able to solve this problem. We are using Elementor without updating!!!
Hi there,
Thank you for contacting us and sorry for your inconvenience.
We have solved the issues.
Please remove our “Trydo Core” plugin and install it again.
See the screenshots for better understanding:
1) https://prnt.sc/vjjNskxo1sqG
2) https://prnt.sc/8Sb4dsrE88AA
3) https://prnt.sc/xCrvEkG0E1XP
4) https://prnt.sc/SvvmDE8nUbQN
5) https://prnt.sc/2h44TRuTnR2d
Thank you
Can you provide html version with wordpress
Hi there,
Thank you for contacting us. Sorry to say that we are not provide html version with WordPress.
Thank You
so please refund for wp version i have required html version urgent
Hi there,
WordPress and HTML are separate items. You would need to purchase the HTML version. You can purchase the HTML version from here:https://themeforest.net/item/trydo-creative-agency-and-portfolio-bootstrap-template/25878703
Thank You,
Hi there,
Thank you for contacting us.
We believe that our support team members have contacted you to assist you In the meantime.
Thank you
Please, can someone see the ticket?
Thank you for contacting us.
We believe that our support team members have contacted you to assist you In the meantime.
Thank you
Your theme demo live preview is not wordking right now.
Hi there,
Thank you for informing us.
We don’t face any issues like that on my side.
Please check again.
Thank you
when i click (https://prnt.sc/rL8o-_4doZld) preview. I face this type of error (https://prnt.sc/HHHUX4KM9VBj). and try several times in different browser
Please try to visit the URL: http://rainbowit.net/splash/wp/trydo/index.html
Your website is down right now.
Hi there,
Thank you for informing us.
We don’t face any issues like that on my side.
Please check again.
Thank you
Hi how can we change the content or word at the Page Banner setting
Hi there,
For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
Just some debug feedback – your latest theme release 1.2.0 and elementor 3.6.5 running on Wordpress 5.9.3 appears to break the code in your theme as I removed all plugins to isolate and tested to run your theme and needed to restore a backup. Not sure if others have this recent issue with the latest Elementor update?
Hi there,
Thank you for contacting us and sorry for your inconvenience.
We have solved the issues.
Please remove our “Trydo Core” plugin and install it again.
See the screenshots for better understanding:
1) https://prnt.sc/vjjNskxo1sqG
2) https://prnt.sc/8Sb4dsrE88AA
3) https://prnt.sc/xCrvEkG0E1XP
4) https://prnt.sc/SvvmDE8nUbQN
5) https://prnt.sc/2h44TRuTnR2d
Thank you
That’s great – the workaround worked for me – Many thanks for the prompt reply. Just thought I would let you know in case others had the issue. Cheers.
Hi there,
Glad to hear that. If you face any other issue Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank You,
Rainbow-Themes Team
Hello,
Just purchased and loving this theme!
I am just seeing if you guys plan to release another update to address the out-of-date “Advanced Custom Fields Pro” or is a license going to be required to get this plugin up-to-date.
Thanks!
Thank you for contacting us.
Bundled plugins may ask for a purchase code for registration/activation once installed. You can simply ignore these messages as bundled plugins do not require activation or registration. The plugin will still work as intended with the theme once the theme has been activated/registered. If you’ve received an alert about a plugin that needs to be updated, this could be because the new version of the plugin was recently released.
We will provide the latest version of the bundled plugin as soon as it’s been tested with our theme.
For any other support please create support ticket here: https://support.rainbowit.net/support/login
Thank you
Hello guys, my site is crashing because of the plugin Trydo Core, Wordpress says it’s making a fatal error, could you help me out?
I’ll leave you here the log with the errors:
Se ha producido un error del tipo E_ERROR en la línea 669 del archivo /home/c0800108/public_html/wp-content/plugins/trydo-core/include/common-functions.php. Mensaje de error: Uncaught Error: Class ‘Elementor\Scheme_Typography’ not found in /home/c0800108/public_html/wp-content/plugins/trydo-core/include/common-functions.php:669 Stack trace: #0 /home/c0800108/public_html/wp-content/plugins/trydo-core/include/elementor/about-with-experience.php(223): Elementor\Trydo_Elementor_Widget_AboutWithExperience->rbt_basic_style_controls(‘about_section_t…’, ‘Section – Befor…’, ’.section-title …’) #1 /home/c0800108/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2280): Elementor\Trydo_Elementor_Widget_AboutWithExperience->_register_controls() #2 /home/c0800108/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(494): Elementor\Controls_Stack->init_controls() #3 /home/c0800108/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack() #4 /home/c0800108/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack() #5 /home/c0800108/pub
Hi there,
Thank you for contacting us and sorry for your inconvenience.
We have solved the issues.
Please remove our “Trydo Core” plugin and install it again.
See the screenshots for better understanding:
1) https://prnt.sc/vjjNskxo1sqG
2) https://prnt.sc/8Sb4dsrE88AA
3) https://prnt.sc/xCrvEkG0E1XP
4) https://prnt.sc/SvvmDE8nUbQN
5) https://prnt.sc/2h44TRuTnR2d
Thank you
Great, that worked out perfectly, thank you.
You are welcome 
I mentioned this in a official support ticket, but npm install failed in error code 1. Are there any reccomended workarounds.
Hi there,
For any query regarding the issues please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you
Rainbow-Themes Team
I submitted a ticket 16 hours ago #5165.
Thank you for your ticket ID.
We believe that our support team member replied to your ticket.
Note: We can see you have purchased our Trydo React JS template. Not the Trydo WordPress theme.
Thank you
Hi, I have a question about the theme, I can’t see any “search icon” on home page, there is this option?
Hi there,
Thank you for contacting us.
We have search options for blog page.
You can search here: http://rainbowit.net/themes/trydo/blog/
Thank you
Yes, I saw. But there is not way to put the search bar on the homepage?
At this moment there are no options for this. But we will consider it on our next update.
Thank you
Got it, it will be great if you include.Thanks
We will try to add the options as soon as possible.
