139 comments found.
You are going to believe this. But I one bought the Vue version of this Trydo template, finding out I can’t work with Vue. So then bought the HTML version since I was using MODX for CMS and as of today I got the WordPress version of Trydo. So I believe I’m the only one having Trydo Bingo.
Hello,
Thank you for sharing your journey with Trydo! It seems like you’ve had quite the experience with different versions. We appreciate your support and hope you find the WordPress version of Trydo Bingo a perfect fit for your needs. If you have any questions or need assistance, please create a support ticket here: https://support.rainbowit.net/support/login
Our support team will contact you soon and resolve your issues.
Enjoy working with Trydo!
Thank you,
Rainbow-Themes Team
Hello, they said they were going to fix the issue of the dates not being translatable (portfolio), and so far nothing, and it’s been 5 months. We can’t even create tickets anymore because the available support time has passed. They also said they would fix the issue of the project in the portfolio opening in a new window, and so far nothing, with no update. When can you update the theme with these two situations? Thank you.
Hi there,
Thank you for contacting us.
Sorry for your inconvenience.
You can create a general ticket without purchase code verification so please create a general ticket for the matter.
Thank you
..
U sent to me the updated of the Tydro plugin ( required by ur theme and must be full free supported ), finally and it resolved the issue
I should get it in first place, when reported the theme issue.. not asked me to pay the exesntion support,
thanks anyway
You are welcome 
Unfortunatly the support doesn’t help me – it’s been 20 days without an answer. I already opened up a new ticket and still no help. As i stated – this is urgent. Would you please take care of my inquiry?
Hi there,
Sorry for your inconvenience.
Please provide your ticket number for the investigation.
Thank you
Nice theme all looks fine and well. But having problems with updating, just when support ends.. the plugins crash if I update them and the website will have to run on old versions to keep hanging on.
Thank you for reaching out. I understand that you’re experiencing difficulties with updating the plugins, especially now that the support has ended. To address this issue effectively, I kindly request you to create a general ticket. Our dedicated support team will be more than happy to assist you in resolving this matter promptly.
Thank you for your response. Unfortunately, I am unable to create a ticket as my support service has expired. Additionally, I find it difficult to justify paying for support for something as minor as updating the plugins or theme.
You can create tickets for general queries. Please do that. Our support team member will help you update it.
Hello
How do I deactivate the license? I want to use the theme on another website. I have tried to contact support and open a ticket but I don’t get any answers.
Thank you
Hi there,
Note: We see your support is expired so please renew your support. Please see the article and follow the steps to renew support: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
We have acknowledged your issue. One of our team members will get to you with the solutions as soon as possible.
Thank you
Rainbow-Themes Support Team
Hello, does this theme include a megamenu? Cheers
Hi there,
Thank you for reaching out to us and showing interest in our product. We appreciate your feedback and suggestions.
After reviewing your request, we would like to inform you that we have taken note of your suggestion and have decided to add a megamenu to our product. Our team is currently working on the implementation of this feature and we will update our theme as soon as possible to include the megamenu.
Thank you for bringing this to our attention and please feel free to reach out to us if you have any further suggestions or feedback.
Best regards, Rafekul
HI,
I bought your theme very long back but i didnt use now am trying to install your theme demo data but am getting an error how to fix this
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
HI,
I cant able to create ticket
Please remove your browser cache and try again.
my support pried is over that’s why i cant able to create but i didn’t use this theme when i bought till now, can you help now this time
Please see the article and follow the steps to renew support: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
I can understand but this time can you help
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon and resolve your issues.
Thank you,
Rainbow-Themes Team
Looks to be an amazing and quality theme. Have you ever tested with either job board or eLearning plugins?
Hi there,
Thank you for your interest.
No, But you can use any job board or eLearning plugins.
Hope that won’t be a problem.
Thank you
Hi there! Can I use a repeated “background-image” inside css ? I didn’t find this option Trydo Theme Options.
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
The slider is having issues displaying properly on the iPad mini. I am not sure if it is doing so on similar sized devices. The slides are stacked on top of each other down the screen and no slider functions, just static images. Do you have any suggestions on how I can resolve this issue?
Hi there,
Thank you for contacting us and sorry for your inconvenience.
Please create a support ticket here with some of your issues screenshots: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Thanks but my support plan I think expired 2 days ago so I will not be able to create a support ticket. Even though this issue has been a problem for months.
You can create general tickets. So please create a general ticket with some of your issues screenshots.
Thank you
My logo in the top left has reverted to ‘TryDo’ and the instructions here are out of date (http://rainbowit.net/docs/trydo-wp/) – i can’t see ‘TryDo Theme Options’. Is there a way to update the logo?
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Hola! tengo un problema con la versión del plugins Trydo Core, poseo la versión 1.0.0 pero se me ah roto el sitio web y entiendo que es por que el plugin se me a desactivado por falta de actulización, pero cuando intento actualizarlo, me tira error, como podria actulziar el plugins si desde el wordpress no me deja?
Hi there,
Thank you for contacting us and sorry for your inconvenience.
Please remove our “Trydo Core” plugin and install it again.
See the screenshots for better understanding:
1) https://prnt.sc/vjjNskxo1sqG
2) https://prnt.sc/8Sb4dsrE88AA
3) https://prnt.sc/xCrvEkG0E1XP
4) https://prnt.sc/SvvmDE8nUbQN
5) https://prnt.sc/2h44TRuTnR2d
If this doesn’t solve your problem please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Can’t install the latest update cause of Stylesheet CSS is missing in the theme. V 1.2.1 – 18 July 2022 Please fix and let me know!
Hi there,
We think you have selected the wrong file for the WordPress theme.
So please watch the video and follow the steps: https://youtu.be/ctsT5Y-InqE
or follow our documentation: http://rainbowit.net/docs/imroz-wp/#installing_the_theme
Thank you
Hi there, we’re super-happy with the theme.
But I guess we found a bug. We use the theme in a “one-page” concept. So we added a main navigation concept linking to anchor-tags on the homepage. Clicking on it, the page will scroll down. However, we also use the “Portolio” and “Blog”. When we access i.e. a portfolio detail page, a new page is loaded with the same “one page” navigation. Can you add support to select, which menu should be loaded in which template?
We would like to show a different menu on Portfolio detail pages.
Thank you so much guys.
Best -a
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
After sale question: Unable to change the demo. Raised the ticket. Haven’t heard back.
Hi there,
Thank you for contacting us.
Please understand that our average response time is around 24 hours.
Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We believe that our support team has already back to your reply.
Thank you
Site crashes after updating Elementor plugin. You have not been able to solve this problem. We are using Elementor without updating!!!
Hi there,
Thank you for contacting us and sorry for your inconvenience.
We have solved the issues.
Please remove our “Trydo Core” plugin and install it again.
See the screenshots for better understanding:
1) https://prnt.sc/vjjNskxo1sqG
2) https://prnt.sc/8Sb4dsrE88AA
3) https://prnt.sc/xCrvEkG0E1XP
4) https://prnt.sc/SvvmDE8nUbQN
5) https://prnt.sc/2h44TRuTnR2d
Thank you
Can you provide html version with wordpress
Hi there,
Thank you for contacting us. Sorry to say that we are not provide html version with WordPress.
Thank You
so please refund for wp version i have required html version urgent
Hi there,
WordPress and HTML are separate items. You would need to purchase the HTML version. You can purchase the HTML version from here:https://themeforest.net/item/trydo-creative-agency-and-portfolio-bootstrap-template/25878703
Thank You,
Hi there,
Thank you for contacting us.
We believe that our support team members have contacted you to assist you In the meantime.
Thank you
Please, can someone see the ticket?
Thank you for contacting us.
We believe that our support team members have contacted you to assist you In the meantime.
Thank you
Your theme demo live preview is not wordking right now.
Hi there,
Thank you for informing us.
We don’t face any issues like that on my side.
Please check again.
Thank you
when i click (https://prnt.sc/rL8o-_4doZld) preview. I face this type of error (https://prnt.sc/HHHUX4KM9VBj). and try several times in different browser
Please try to visit the URL: http://rainbowit.net/splash/wp/trydo/index.html
