149 comments found.
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Hello, I have a question before purchase. Could you tell me if in the single post page it is possibility to add right sidebar?
Hi Cuube,
Thank you for your interest in the Trydo theme!
Yes, it is possible to add a right sidebar to the single post page. If you need assistance setting it up after your purchase, feel free to reach out to our support team, and we’ll be happy to guide you.
Let us know if you have any further questions!
Best regards
Thank you for the answer. Ok, so in that case If I buy the one, I will let you know about helping.
Ok thank you 
If you need any help please create a support ticket here: https://support.rainbowit.net/support/login
Our support team will contact you soon.
Thank you,
Rainbow-Themes Team
Rainbow-Themes – one question more, and one request. Could you share the screen how the single post with right sidebar view? It’s so important for me before purchase. Thanks in advance.
Hi,
You can have a look at the blog with the right sidebar from this link: https://drive.google.com/file/d/1-JtilKPnVPsCkAWkggOZwYYzllMppVdx/view?usp=sharing
It’s currently not present in the live preview. But, if you buy and download the updated theme you will get this.
Please take a look at the theme options from where you can change the settings: https://prnt.sc/by9FaX8eHmFP
Regards, Rainbow-Themes Team
Thank you for answering.
You are welcome
Hi, can you please tell me how to show the Header button on mobile version? its only showing on the desktop. if not button it will also works if this adjust on the menu. but since its not a part of manu it’s not showing there. and i have consultation link on that which is really a important part.
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
unfortunately i do not have the support running. as i never needed to. i’ve started using this theme a week ago. i hope if you can just answer me that on comment that would be much appriciated as i also have other theme like inbio from rainbow themes and using that too without any issue. thanks
Hi there,
Thank you for purchasing our inBio theme, and we appreciate your continued support!
Regarding the header button, we designed it to display on tablet screens due to space limitations on mobile. However, if you’d like to have the button visible on mobile as well, you will need to customize the button size, though it might appear quite small.
If you’re interested in keeping the button on your mobile header, please share your site URL, and I’d be happy to assist you in making the necessary adjustments.
Looking forward to your reply!
Best regards, Rainbow-Themes Team
Thank you so much for the help
here is my site url: https://meganimmigration.ca/
Hi there,
Thank you for sharing your website URL; it’s looking great with our theme! We appreciate your support.
Although yesterday and today are our weekend days, we’ve made an exception to provide assistance due to the urgency of your request. I hope this helps!
To display the header button on mobile, please use the following CSS in your customizer. You can add it by navigating to Appearance -> Customize in your dashboard, then scrolling to the bottom and selecting Additional CSS:
@media only screen and (max-width: 767px) {
.header-area .header-wrapper a.rn-btn {
display: block !important;
font-size: 10px;
}
}
See it look like this: https://prnt.sc/Q-kjW9qNHFAN
If our support has been helpful, we’d love it if you could leave a review to motivate us!
Best regards, Rainbow-Themes Team
Hi,
Thanks a lot for the support
I really appricate this. i’ve applied the code and the button is now visible on my website’s mobile version. thanks a lot.
If our support has been helpful, we’d love it if you could leave a review to motivate us!
Best regards, Rainbow-Themes Team
Hi I want to change one of social icons to soundcloud. Can you do this and how much should I pay for this?
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Hi I tried to install a full demo but it didn’t work. Can you help me with this? My license is from 2020.
Please create support ticket here: https://support.rainbowit.net/support/login
Note: You need to extend your support: https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
oke
If you have any further questions or need additional information, please feel free to reach out.
I want to change one of social icons to soundcloud. Can you do this and how much should I pay for this?
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Testing for Support Team
Can i make a suggestion on the Tydo Core Plugin under where you register the portfolio post type to be
‘rewrite’ => array( ‘with_front’ => false ),
That way it doesn’t follow the permalink if a custom blog post permalink is set.
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
When i try to install this theme in my local server and i also try my live server . every time showing incompatible achieve. Please solve this theme issue.
Hi there, Don’t you worry, For all themes and plugins built from Mac, this issue has occurred in WordPress version 6.4.3, hopefully, it will be fixed soon.
We will also update our theme and plugin as soon as possible to resolve this.
For details, you can see this ticket on the WordPress official site: https://wordpress.org/support/topic/zip-files-created-in-macos-stopped-working-in-wordpress-6-4-3/
Thank you
or
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
Rainbow-Themes Team
Hi, is it possible to have a background video playing on the homepage? its seems like it but it doesnt work on the demo, if yes – I would take it asap: https://rainbowit.net/themes/trydo/studio-agency/ or any other demo? would be great
Hi exocreative,
Thanks for reaching out!
Yes, background videos are possible on the homepage. I’ve checked, and they’re working fine. Feel free to make your purchase, and if you need any assistance, our support team is here to help.
Thank you Rafekul
Support center link: https://support.rainbowit.net/support/login
Hello, I don’t have support anymore, but I was hoping you can help me understand why the images for the portfolio items (featured images) are blurry and low res (even though the images have a higher resolution), and when you click on a portfolio item the image looks good…
Here is an example: - Portfolio page (low res): https://glcreativemedia.net/glc/recent-work/ - Portfolio item (normal res): https://glcreativemedia.net/glc/portfolio/ad-corporate-finance-social-media-artwork/
Please create a general ticket here: https://support.rainbowit.net/support/login
Our support team will contact you soon and resolve your issues.
Thank you,
Rainbow-Themes Team
You are going to believe this. But I one bought the Vue version of this Trydo template, finding out I can’t work with Vue. So then bought the HTML version since I was using MODX for CMS and as of today I got the WordPress version of Trydo. So I believe I’m the only one having Trydo Bingo.
Hello,
Thank you for sharing your journey with Trydo! It seems like you’ve had quite the experience with different versions. We appreciate your support and hope you find the WordPress version of Trydo Bingo a perfect fit for your needs. If you have any questions or need assistance, please create a support ticket here: https://support.rainbowit.net/support/login
Our support team will contact you soon and resolve your issues.
Enjoy working with Trydo!
Thank you,
Rainbow-Themes Team
Hello, they said they were going to fix the issue of the dates not being translatable (portfolio), and so far nothing, and it’s been 5 months. We can’t even create tickets anymore because the available support time has passed. They also said they would fix the issue of the project in the portfolio opening in a new window, and so far nothing, with no update. When can you update the theme with these two situations? Thank you.
Hi there,
Thank you for contacting us.
Sorry for your inconvenience.
You can create a general ticket without purchase code verification so please create a general ticket for the matter.
Thank you
..
U sent to me the updated of the Tydro plugin ( required by ur theme and must be full free supported ), finally and it resolved the issue
I should get it in first place, when reported the theme issue.. not asked me to pay the exesntion support,
thanks anyway
You are welcome
Unfortunatly the support doesn’t help me – it’s been 20 days without an answer. I already opened up a new ticket and still no help. As i stated – this is urgent. Would you please take care of my inquiry?
Hi there,
Sorry for your inconvenience.
Please provide your ticket number for the investigation.
Thank you
Nice theme all looks fine and well. But having problems with updating, just when support ends.. the plugins crash if I update them and the website will have to run on old versions to keep hanging on.
Thank you for reaching out. I understand that you’re experiencing difficulties with updating the plugins, especially now that the support has ended. To address this issue effectively, I kindly request you to create a general ticket. Our dedicated support team will be more than happy to assist you in resolving this matter promptly.
Thank you for your response. Unfortunately, I am unable to create a ticket as my support service has expired. Additionally, I find it difficult to justify paying for support for something as minor as updating the plugins or theme.
You can create tickets for general queries. Please do that. Our support team member will help you update it.
Hello
How do I deactivate the license? I want to use the theme on another website. I have tried to contact support and open a ticket but I don’t get any answers.
Thank you
Hi there,
Note: We see your support is expired so please renew your support. Please see the article and follow the steps to renew support: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
We have acknowledged your issue. One of our team members will get to you with the solutions as soon as possible.
Thank you
Rainbow-Themes Support Team
Hello, does this theme include a megamenu? Cheers
Hi there,
Thank you for reaching out to us and showing interest in our product. We appreciate your feedback and suggestions.
After reviewing your request, we would like to inform you that we have taken note of your suggestion and have decided to add a megamenu to our product. Our team is currently working on the implementation of this feature and we will update our theme as soon as possible to include the megamenu.
Thank you for bringing this to our attention and please feel free to reach out to us if you have any further suggestions or feedback.
Best regards, Rafekul
HI,
I bought your theme very long back but i didnt use now am trying to install your theme demo data but am getting an error how to fix this
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
HI,
I cant able to create ticket
Please remove your browser cache and try again.
my support pried is over that’s why i cant able to create but i didn’t use this theme when i bought till now, can you help now this time
Please see the article and follow the steps to renew support: https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
I can understand but this time can you help
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon and resolve your issues.
Thank you,
Rainbow-Themes Team
Looks to be an amazing and quality theme. Have you ever tested with either job board or eLearning plugins?
Hi there,
Thank you for your interest.
No, But you can use any job board or eLearning plugins.
Hope that won’t be a problem.
Thank you
Hi there! Can I use a repeated “background-image” inside css ? I didn’t find this option Trydo Theme Options.
Hi there,
Please create support ticket here: https://support.rainbowit.net/support/login
Our support team will contact with you soon.
Thank you,
