78 comments found.
Hi, I try to import demo but it just stuck in ‘importing demo’ page. Can you plz help with that. Thanks in advance
Hi,
Please go here then raise a support ticket with your site credentials and the issues that you’ve faced so our supporters can look into it.
Best regards,
BoostifyThemes
Thanks, but in your page i get “reCaptcha verification failed, please try again.” but there is no reCaptcha verification.
Please send us a message here to get your support while we check our system.
Best regards,
BoostfiyThemes
hi, does the theme support RTL?
Hi,
Yes, United Pets does support RTL.
Best regards,
BoostifyThemes
Hi. Can you please check ticket #940. Thanks
3 days have passed and I still have not received an answer for the problem I have mentioned in the support with ticket #940. Thank U
Hi,
We replied your ticket 2 days ago. Could you please check your Spam mail.
Best regards,
BoostifyThemes
Unfortunately no. I have been following all the messages in my email for 3 days every 3 hours. Incoming and spam. Send me the answer again
Hi,
I just sent the answer again. Is the**lab7@gmail.com your email address?
Best regards,
BoostifyThemes
Hi, yes. The email it is the right one. The messages from our conversation come as an email notification, the answer you send is not.
After 4 days the aswer just came. Thank U
Thanks! Can you check it and reply to us?
Hello is the newest version compatible with elementor? my client is getting the following error: _register_controls is deprecated since version 3.1.0!
Hi, This issue was fixed in the latest version of theme. Can you update?
Hi there, the option to update the theme is not given in the update page. If my client can download the latest version from the themeforest and I proceed to install the theme would that cause any issues or errors on their site?
No, it’s ok to upload the theme manually.
Hi! Is it compatible with WordPress 5.9.x and WooCommerce 6.3.x ? Need to update my website. Thanks
Hi,
We’ll release an update for United Pets today. Please kindly wait for it. I will inform you once it’s out.
Best regards,
BoostifyThemes
Hi, i wanted to ask, if this Theme is compatibel with Elementor Pro and if i can delete the preloader?
Thanks, Sebastian
Hi, 1. Yes, it’s compatible with Elementor and Elementor Pro. 2. Yes, we have an option to disable the preloader. Feel free to let me know if you have any questions!
Thanks!
Hello, is there a built-in payment method?
Hi,
Yes, our theme use WooCommerce which has some built-in default payment gateway like: PayPal, bank account, COD or Check. If you want, you can install WooCommerce extensions to get more like Stripe, Amazon Pay…
Best regards,
BoostifyThemes
Hi, site is not loading properly. It only loads one time …if we click on menu , or logo..it does not load …simply keep rotating. Can you please check https://www.pawww.in/
Elementor backlink also not loading…keeps roating
Hi,
Please kindly go to Support tab (https://prnt.sc/1vnc1zv) -> click Contact Author then describe your problems so our supporter can check it for you.
Best regards, Leo
I can not get your support system to work. The captcha constantly fails. I need help getting the demo content to load NOW. Please advise.
Hi, I’m sorry for your problem.
Can you give me the ticket ID to check the problem here?
Thanks!
Can’t get the ticket to go through.
Hi, can you send an email to boostifythemes@gmail.com directly?
Thanks!
Hello i install ur theme already, i import demo data function, but only loading import, cannot finish import data, how can i do
Hi, please kindly create a ticket at our helpdesk here: https://haintheme.freshdesk.com/support/tickets/new.
Our developer are willing to help you out.
Best regards,
BoostifyThemes
Hi, I was going to renew my support before it expired “it was to expire on Sept. 10, 2021. But it expired a day early. Can I still get the support for the discount price. I have been renewing several times now. Not sure why it expired early?? Ty
Hi, it’s unfortunately that you will need to buy the extended support for full price (it’s around $21 for 6 months).
Best regards,
BoostifyThemes
That is what I was going to do (6 months for $21), but it wants to charge me $41. It did not let me renew the day of expire?? Maybe I’m on a different time… not sure why.
Hi, I suggest you to contact Envato for the help. This is beyond our capabilities.
Best regards,
BoostifyThemes
Ty, is it ok to update to -woo commerce version 5.7.1 ?
HI, when I’m changing Home to Home 3 as default menu disappears. Could you tell me what I should do ?
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at Our Helpdesk. Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme)
Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
BoostifyThemes
Hello – Do you have support for a Shopify Account in your Woo Commerce?
Hi, We don’t support it.
Thanks.
Thank you
Hi is it possible on the Pets Adopt page https://boostifythemes.com/demo/wp/unitedpets/adopt/mackie/ to have a form that requests info about this particular animal that you want to adopt?
regards Vidal
Hi, You can create form using Contact Form 7.
Thanks
Hi I just want to make sure that United Pet is compatible with WordPress 5.7. I’m asking you this because I had issues with other templates and WordPress 5.6.4
Our theme does support WordPress 5.7. If you have problem with upgrading WP version, you can contact us with active support code then we can check it. Thanks.
Hi! When are you planing to update your theme for WordPress 5.6 and WooCommerce 5.0 ? Thanks!
Hi, we’re planning to update United Pets in next month with new homepage design, including update plugins to their latest version too. Best regards!
With the new WordPress 5.7 do you think you will do your update soon? I will put my customer’s website online next Monday… Would like to know if I will be able to have it fully updated please….
Hi
We will release the new version if we see the problem with 5.7 WP version. But we don’t see any problem until now. Thanks.
can you please check ticket #7974. Thanks
Hi, Can you check your ticket again? We have replied it with solutions.
Thanks.
Good morning,
Can you please check ticket #7943
I have to finish this website and I need your support here
Thank you a lot
Hi, We have replied your ticket. Can you check it? Thanks.
Hello,
My client has more than 100 dogs to add to the website in the “Adoption Gallery” section. I already realized that it is possible to view X dogs (posts per page in Elementor), but the “Next Page” button does not appear.
How can I make this button appear?
https://imgur.com/a/MQEscRnThank you
Hi, You can increase the number of post per page then it will show the dot navigation like our demo here: https://prnt.sc/y7wlxw
Can you check again?
Thanks.
Hello Support,
I will open a ticket to explain the situation that I am trying to correct.
Thank you
Hi, i used the import demo data and in elements ‘counter item’ in elements use Flaticon like : counter-icon eci flaticon-dog-2. But the probleme is when i edit this icon i only acces to a list from Font Awesome icons. My question is : How to use flaticon like from the import data ? Ty
Hi,
In this case, our developer need to check your site clearly to find out all the issues you’ve met and the reason that causes this inconvenience.
Please submit a support ticket at Our Helpdesk. Don’t forget to provide these information:
Your purchase code (to let our developer see that you’ve already bought our theme)
Admin account & FTP information (so, our developer can clearly look for the reasons)
Best Regards,
BoostifyThemes
