ThemeWisdom

ThemeWisdom supports this item

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456 comments found.

How do I go about updating an older version, in this case V1.5

erathemes

erathemes Author Team

Please open a ticket in http://themique.ticksy.com to get help from our support team.

Thank you so much

the license expired a while ago – I was just asking

erathemes

erathemes Author Team

Hi,

Still you can open a ticket.

Thank you.

Hello, just a pre-sale question. I would like to have a menu appearance (sub-menu) like the mega-menu style. That is needed because I have many items to list in the menu. Is this change easily applicable to your theme?

erathemes

erathemes Author Team

Hi,

Thank you very much for showing interest in our theme.

Unfortunately, theme doesn’t have mega menu feature, but you can have normal sub menu.

Let us know if you have any further query..

Thank you..

Hello. I updated the theme to the last version 1.8, but the plugins are not included in the download (VC & Revolution). How can I get them? Thank you.

erathemes

erathemes Author Team

Hi,

Please open a ticket in http://themique.ticksy.com to get help from our support team.

Thank you so much

Its possible to add a verical menu on the right side

erathemes

erathemes Author Team

Hi,

Unfortunately, its not possible.

Thank you.

Hello. I’ve just updated the theme to the latest version, but I cannot find the plugins in the theme zip file and I’m not prompted for plugins update after updating the theme.

I tried to open a ticket on your site, but it says my support period has expired. As I’m looking for a proper theme update, I would appreciate it if you could help me out without me buying an extra period of support.

Very Best,

erathemes

erathemes Author Team

Hi,

Can you please contact our support at wordpressqateam@gmail.com While you email us, kindly mention your TF name and Theme name and issues.

Our support staff will provide you all possible help asap. You don’t need to buy extra support.

Thank you.

What about the version of Visual Composer? Now its running under version 5.0.1 and we have installed version 4.7.4. We have Vertikal version: 1.8

erathemes

erathemes Author Team

Hi,

Can you please provide us your WP URL and login details at wordpressqateam@gmail.com

We will upgrade your visual composer to latest version.

We will also upgrade theme with latest visual composer in couple of days at ThemeForest as well.

Thank you.

Hello and thank you for your quick response! I have sent you my credentials to wordpressqateam@gmail.com as you asked me. Visual Composer doesn’t work at all!

Thank you very much for everything!!!

Hi.

Help Me, Visual Composer doesn’t work at all

Hi,

please give me a guide to update the visual composer ?

Urgent Please !!!

erathemes

erathemes Author Team

Hi,

Kindly drop us an email at wordpressqateam@gmail.com regarding your issues, Please mention theme name while you email us.

Thank you.

Good morning, unfortunately today we have upgraded the web server to php 7.0 and the website stop to work. Is the theme compliant php 7.0? Thank You very much for attention Ale

WPHelpDesk

WPHelpDesk Author Team

Hi,

Kindly drop us an email at wordpressqateam@gmail.com regarding your issues, Please mention theme name while you email us.

Also provide login detail & ftp detail, we will investigate it.

Thank you.

erathemes

erathemes Author Team

Hi,

Kindly drop us an email at wordpressqateam@gmail.com regarding your issues, Please mention theme name while you email us. If possible kindly send your WP and FTP details too, we will investigate your issues.

Thank you.

Hi,

I have updated WordPress and I have some issues with Visual composer. Do you plan to update it in the Vertikal theme?

WPHelpDesk

WPHelpDesk Author Team

Hi,

Kindly send us your query by email at “WordPressQATeam@gmail.com”, we will investigate it.

Also send us your sites login detail to investigate.

Thank you.

It would be simpler for me to install the Visual Composer update. As I found on many forums it would fix my errors.

I will ask my boss for the passwords and email you back.

Hi,

Kindly send us your query by email at “WordPressQATeam@gmail.com”, we will provide you visual composer updated plugin.

Thank you.

I am ready to update from 1.7.2 to 1.8, is visual bakery included or will I need a separate plugin file (i need to do this all in one day :)

Also, is the theme php7 compatible?

Thank you SO much :-)

Hi,

For visual composer update, you need to remove OLD plugin & install again by plugin activation/installation notice, you will get updated copy.

For php7, Yes, It will support PHP7.

Still if you have any issue kindly send us your query by email at “WordPressQATeam@gmail.com”.

Thank you.

hello, does the current version support PHP7? i have to pay 42 USD for renew now?

Hi,

Yes, It should support PHP7, Kindly send us your query by email at “WordPressQATeam@gmail.com”, we will investigate the site for PHP7 compatibility.

Thank you.

Are you still supporting this? Does it work with woocommerce?

Hi,

No, we have not make our theme to be compatible with woocommerce.

Thank you.

Hi just a note: it appears the child theme you provide with your theme breaks all color options set up in the theme options/dynamic.css file(an maybe other customizations, too).

I was having trouble with a site not showing the color options set up in the theme options. I reset chmod permissions to the dynamic.css file, with no luck. Only setting the active theme from the supplied child theme to the Vertikal parent theme fixed the issue.

Hi,

Kindly send us your query by email at “WordPressQATeam@gmail.com”.

Thank you.

Sent.

I have just updated to woocommerce 3.0.4. Does this theme support the new lightbox and zoom features added to woocommerce recently?

erathemes

erathemes Author Team

Hi,

We are working on WooCommerce updates, soon we will release updated version.

Thank you.

HI

Internal Server Error when Activate plugin bookly ?

Can tell me about this ?

Thanks

Hi

Thanks for purchasing our theme , you support time has expired so please extend it and we will assist for everything you need.

”’Best Regards”

Hi, after installing the theme, there is no Demo content for the revolution slider and it does not change the colors in the theme options. Thx

Hi, Thanks for purchasing our theme, can you please open a ticket at : https://themique.ticksy.com/ than provide us your logins , we will install it for you , be sure if you have anything valuable , back up before installation because everything will be deleted .

Thanks

“Submit Ticket” Button is not working on your support site.

Hi

Sorry for late reply , please send me your wp logins in my email and i will install it : valonnavdiu@gmail.com

Thanks

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