58 comments found.
Hello, thanks for the excellent theme. But I am not able to find the *.psd (Photoshop) files anywhere in the downloaded package.
Hi there,
Please open a ticket on our support channel https://themeftc.ticksy.com and follow it. We will send it to you.
Thank you for using our theme!
Regards,
Hi, im trying to find where to change the Header Layout of the single products page, which i add through Products, but i cant find it anywhere. Can you help pls?
Hi there,
You can change the Header Layout of the single products page in Back Office -> Theme Options -> General -> Header of inner pages.
Thank you for using our theme!
Thanks for the Reply. Yes i tried that, it has only 6 layouts, the one i’m looking for is home layout 14 which is not available here.
Hi there,
Sorry for the inconvenience!
You can go to edit page and select a Header Layout in the Header Layout option.
Thanks for your feedback!
hi, yes i tried all pages and set them to home layout 14, but still the page which shows the single product (where the price is shown) doesn’t change.
Hi there,
Please open a ticket on our support channel https://themeftc.ticksy.com and follow it. We will help you solve the issue.
Thank you for your feedback!
Regards,
Hi, i purchased the theme, and i’m trying to activate the slider revolution plugin, and i’m getting “Licence key was locked”. Do you need to unlock it somehow? thanks
i have the same issue with wpbakery
Hi there,
Thank you for your question!
We purchased the plugins with an Extended License which allows you and customers use them with basic features. They work fine with all functionalities on our demos. We always include latest version of the plugins in our theme. So you can ignore the message and use them with our theme normally.
In case you want to unlock all premium features such as Templates Library, Add-Ons , Video & Icons… You have to purchase it directly with a Regular License. You can’t activate it with our Extended License Key included in the download package.
Thank you for understanding!
Thank you!
You’re welcome!
I’m having trouble getting my password back. I ask several times, but I didn’t get the information about changing the password. The address in question is @ info@one-bit.pl. Please help
Hi there,
Sorry but we didn’t receive any email or ticket from you.
Changing password does not relate to the theme but we can give you some instructions. Please open a ticket on our support channel https://themeftc.ticksy.com and follow it. We will help you.
Thank you for using our theme!
Regards,
MY TICKET: 3595021
I can’t remember my password to https://themeftc.ticksy.com and I’m using the reminder and the email sending in your system doesn’t work 
Hi Piotr,
I see that. Sorry for the inconvenience! But the ticket was closed few months ago and there is no any new message from you.
No problem, I just changed the password of your account to “Piotr12345” temporary. You can login and change it as you want. After that you can create new ticket.
Thanks for contacting us!
Regards,
Thank you very much, the quality of customer service unchanged at a very high level. You guys are great. However, when I try to log in with the given @ address and new password, I get a message: That email/password combination is incorrect
You’re welcome! It’s our pleasure to help you. I can logged into the ticket system by your account successfully. Please try again with account below:
User: info@one-bit.pl Pass: Piotr12345
Let us know then. Thank you!
still message: That email/password combination is incorrect.
I have a problem with the order page. The payment method is not packing is a change related to blocks. I have all plugins up to date. The address of the store available in an earlier tike
Hi there,
It’s very strange. Please try with another browser or internet. If the problem still persists, you can contact us via email in our profile https://themeforest.net/user/themeftc
Thank you!
I sent an email
I replied your email. Please follow it. Thanks!
Thanks!
You’re welcome!
How to remove the strike through in the top menu items?
Hi there,
You can remove it in file “yourtheme/style.css”. Search for class ”.item_link span.link_text::before”.
Thank you for your feedback!
hello the theme is based on 7.0 woocommerce template ? and the version is 8?7 now. It’s possible to update template.
Hello,
Sure, it’s possible to update WooCommerce to latest version.
If you need any assistance, feel free to open a ticket on our support channel https://themeftc.ticksy.com and follow it. We will help you.
Thank you for using our theme!
Regards,
I have a problem with the page footer. I select a given footer and set it. Then I modify it and the old footer is still displayed, without modification. Help what to do
Hi there,
We sincerely apologize for the inconvenience!
Please open a ticket on our support channel https://themeftc.ticksy.com and follow it. We will help you.
Thank you for using our theme!
Regards,
I bought a template, how can I change, import the template shown in the demo version, number 17 ?
Hi there,
You can go to FTC Importer > Homepages Importer then select the Homepage to import.
Thank you for using our theme!
Hi, my homepage changes automatically to blog page, i change to products page, but after some time it changes automatically to blog page… can someone help me?
Hi there,
We sincerely apologize for the inconvenience!
Please try to deactivate the FTC Importer plugin. If the problem still persists, you can open a ticket on our support channel https://themeftc.ticksy.com and follow it. We will help you.
Thank you for using our theme!
Regards,
Good morning! I’d like to check the live preview before purchasing the theme.. I’m getting the following error on live preview: “Conflict The server encountered an internal error or misconfiguration and was unable to complete your request.” How can I check the demo preview? Thanks
Hello there,
It is a temporary error with our Server. We have resolved it. Please check it again and let us know. If the problem is still persist, please let us know your IP address.
Thank you for your feedback!
ThemeFTC
Hi. I am having an issue with the swipebox also. I tried following your instructions to someone else to go to a github link, but it is a 404 link now. The website is” www.thewinestation.com
Hi there,
We do apologize for the inconvenience!
Please open a ticket on our channel support https://themeftc.ticksy.com/. We will help you.
Thank you for your feedback!
Have a nice weekend 
All the best,
ThemeFTC
I can’t edit the mobile menu, changed everything but I struggle to change the mobile menu, it’s still showing me the normal menu bar.
Hi there,
We do apologize for the inconvenience!
Please open a ticket on our channel support https://themeftc.ticksy.com and follow it. We are willing to help you solve the problem.
Thank you for your feedback!
All the best,
ThemeFTC
I bought this theme based on the positive comments about support. However, I have been working on only 2 pages for weeks and support has been awful. It takes several back-and-forth e-mails and my questions still do not get answered, they make design changes outside the scope of the ticket request without approval, response time for some tickets has taken 3 days. The team member function is buggy, elementor is used in some places and WPBakery in others, elements from pages they display in the demo cannot be used on all pages. The back-end is very choppy and inconsistent. The load time for 2 static pages is 1990’s dial-up, now the site won’t even load on mobile devices. I haven’t even uploaded products or built out the membership, this has all been over 2 STATIC PAGES!
Hi there,
We do apologies for the inconvenience!
We replied your ticket every business day. Most of requests were answered on time or few hours. Sometimes it has been delay at weekend.
For which Homepages are built with Elementor or WPBakery, we already listed them on our demo page. We resolved the problems via your tickets. Please follow it.
Thank you for your patience!
Best regards,
ThemeFTC
Your response is untrue and I have supporting documentation. I have requested a refund and will purchase a different theme.
Your refund request has been approved. Thank you for your feedback!
Hello there I updated wordpress to 5.7.1 The website has the following problems
https://youtu.be/hPZDRPVz1qgBut my warranty time has exceeded Can you please help
Hi there,
Don’t worry! We are willing to help you.
Please go to Dashboard -> Appearance -> Editor. Then update 2 files /assets/js/jquery.swipebox.min.js and assets/js/jquery.swipebox.js follow the below documentation https://github.com/brutaldesign/swipebox/blob/master/src/js/jquery.swipebox.min.js.
If the problem is still persist, you can feel free to open a ticket on our channel support https://themeftc.ticksy.com and follow it. We are willing to help you solve the problem.
Thank you for your feedback!
All the best,
ThemeFTC
Hello Downgrade wordpress to the original version The website is the same as before, excuse me
No problem!
It is caused by upgrading WordPress to version 5.6. We already fixed it in the latest theme version.
Thank you,
Hi there,
We do apologize for the inconvenience!
Please open a ticket on our channel support https://themeftc.ticksy.com and allow us access to the site. We are willing to help you solve the problem.
Thank you for your feedback!
All the best,
ThemeFTC
Question about Compatibility Visual Composer on some themes.
How do I interpret the compatibility of Visual Composer when it says 5.1.x while Visual Composer is now on version 35.0.
Thanks for your feedback!
Sebastian
Hi there,
Sorry! It is our mistake. Actually, the theme is compatible with WPBakery Page Builder. Not Visual Composer. So we removed it from the compatible part.
Thank you,
ThemeFTC
Hi, Thank you for your reply!
I suppose you’ll have to do a lot of corrections than. I am looking for a Visual Composer (not WPBakery) compatible theme. This search often returns to you with apparently wrong compatibility information about VC for all themes. Theme titles also need to be adjusted. See example:
Phoenix – WordPress Minimal Multipurpose Portfolio with Visual Composer.
This time it is about version 4.8.x so that is also WPBakery. Thanks and good luck !
Regards, Sebastian
Hi Sebastian,
We already removed it from all of our themes. The Phoenix is not our theme.
Thank you,
error on update
If I update yout wibar theme I get this error
AH01071: Got error ‘PHP message: PHP Parse error: syntax error, unexpected ‘if’ (T_IF), expecting function (T_FUNCTION) or const (T_CONST) in /var/www/vhosts/domain.xom/httpdocs/wp-content/themes/wibar/admin/theme_options.php on line 51’, referer: https://domain.xom/wp-admin/plugins.php?plugin_status=upgrade
In doesn’t hang on my installation it’s a big issue.
Hi there,
We do apologize for the inconvenience!
Please open a ticket on our channel support https://themeftc.ticksy.com and provide us more details.
Our developers are willing to help you.
Thank you for your feedback!
ThemeFTC
I’ve just created ticket on https://themeftc.ticksy.com/
I do it step by step follow your installation guide but my site now is empty and miss all feature.
Please check ticket #2614402 soon and reply me how to fix.
My boss goes mad .
Hi there,
We do apologize for the inconvenience!
There is an issue with the installable theme. We already fixed and updated it in the latest theme version 1.2.0. See the changelog for more details.
Regarding to your ticket, we have replied it. Please follow it.
Thank you,
ThemeFTC
Pre Purchase question. You have mentioned the website is 80+ speed. But in Google it shows as 13/100 for mobile and 40/100 for desktop?
Hi,
It is on the GTmetrix and other tools. You can read the below article to know Why you Shouldn’t Care About Google PageSpeed Insights
https://wp-rocket.me/blog/the-truth-about-google-pagespeed-insights/Thank you!
Hi, After installing the theme here is what I read in the frontend of the site:
Fatal error: Uncaught Error: Call to undefined function wibar_theme_favicon() in /web/htdocs/www.losteeilbirraio.it/home/wp-content/themes/wibar/header.php:24 Stack trace: #0 /web/htdocs/www.losteeilbirraio.it/home/wp-includes/template.php(730): require_once() #1 /web/htdocs/www.losteeilbirraio.it/home/wp-includes/template.php(676): load_template() #2 /web/htdocs/www.losteeilbirraio.it/home/wp-includes/general-template.php(48): locate_template() #3 /web/htdocs/www.losteeilbirraio.it/home/wp-content/themes/wibar/page.php(19): get_header() #4 /web/htdocs/www.losteeilbirraio.it/home/wp-includes/template-loader.php(106): include(’/web/htdocs/www…’) #5 /web/htdocs/www.losteeilbirraio.it/home/wp-blog-header.php(19): require_once(’/web/htdocs/www…’) #6 /web/htdocs/www.losteeilbirraio.it/home/index.php(17): require(’/web/htdocs/www…’) #7 {main} thrown in /web/htdocs/www.losteeilbirraio.it/home/wp-content/themes/wibar/header.php on line 24
How can this be solved? Thanks for your attention Andrea
Hi Andrea,
We do apologize for the inconvenience!
Please open a ticket on our channel support https://themeftc.ticksy.com and provide us more details.
Our developers are willing to help you.
We will release a new theme version to fix this issue as soon as possible.
Thank you for your feedback!
ThemeFTC
