51 comments found.
I bought a template, how can I change, import the template shown in the demo version, number 17 ?
Hi there,
You can go to FTC Importer > Homepages Importer then select the Homepage to import.
Thank you for using our theme!
Hi, my homepage changes automatically to blog page, i change to products page, but after some time it changes automatically to blog page… can someone help me?
Hi there,
We sincerely apologize for the inconvenience!
Please try to deactivate the FTC Importer plugin. If the problem still persists, you can open a ticket on our support channel https://themeftc.ticksy.com and follow it. We will help you.
Thank you for using our theme!
Regards,
Good morning! I’d like to check the live preview before purchasing the theme.. I’m getting the following error on live preview: “Conflict The server encountered an internal error or misconfiguration and was unable to complete your request.” How can I check the demo preview? Thanks
Hello there,
It is a temporary error with our Server. We have resolved it. Please check it again and let us know. If the problem is still persist, please let us know your IP address.
Thank you for your feedback!
ThemeFTC
Hi. I am having an issue with the swipebox also. I tried following your instructions to someone else to go to a github link, but it is a 404 link now. The website is” www.thewinestation.com
Hi there,
We do apologize for the inconvenience!
Please open a ticket on our channel support https://themeftc.ticksy.com/. We will help you.
Thank you for your feedback!
Have a nice weekend 
All the best,
ThemeFTC
I can’t edit the mobile menu, changed everything but I struggle to change the mobile menu, it’s still showing me the normal menu bar.
Hi there,
We do apologize for the inconvenience!
Please open a ticket on our channel support https://themeftc.ticksy.com and follow it. We are willing to help you solve the problem.
Thank you for your feedback!
All the best,
ThemeFTC
I bought this theme based on the positive comments about support. However, I have been working on only 2 pages for weeks and support has been awful. It takes several back-and-forth e-mails and my questions still do not get answered, they make design changes outside the scope of the ticket request without approval, response time for some tickets has taken 3 days. The team member function is buggy, elementor is used in some places and WPBakery in others, elements from pages they display in the demo cannot be used on all pages. The back-end is very choppy and inconsistent. The load time for 2 static pages is 1990’s dial-up, now the site won’t even load on mobile devices. I haven’t even uploaded products or built out the membership, this has all been over 2 STATIC PAGES!
Hi there,
We do apologies for the inconvenience!
We replied your ticket every business day. Most of requests were answered on time or few hours. Sometimes it has been delay at weekend.
For which Homepages are built with Elementor or WPBakery, we already listed them on our demo page. We resolved the problems via your tickets. Please follow it.
Thank you for your patience!
Best regards,
ThemeFTC
Your response is untrue and I have supporting documentation. I have requested a refund and will purchase a different theme.
Your refund request has been approved. Thank you for your feedback!
Hello there I updated wordpress to 5.7.1 The website has the following problems
https://youtu.be/hPZDRPVz1qgBut my warranty time has exceeded Can you please help
Hi there,
Don’t worry! We are willing to help you.
Please go to Dashboard -> Appearance -> Editor. Then update 2 files /assets/js/jquery.swipebox.min.js and assets/js/jquery.swipebox.js follow the below documentation https://github.com/brutaldesign/swipebox/blob/master/src/js/jquery.swipebox.min.js.
If the problem is still persist, you can feel free to open a ticket on our channel support https://themeftc.ticksy.com and follow it. We are willing to help you solve the problem.
Thank you for your feedback!
All the best,
ThemeFTC
Hello Downgrade wordpress to the original version The website is the same as before, excuse me
No problem!
It is caused by upgrading WordPress to version 5.6. We already fixed it in the latest theme version.
Thank you,
Hi there,
We do apologize for the inconvenience!
Please open a ticket on our channel support https://themeftc.ticksy.com and allow us access to the site. We are willing to help you solve the problem.
Thank you for your feedback!
All the best,
ThemeFTC
Question about Compatibility Visual Composer on some themes.
How do I interpret the compatibility of Visual Composer when it says 5.1.x while Visual Composer is now on version 35.0.
Thanks for your feedback!
Sebastian
Hi there,
Sorry! It is our mistake. Actually, the theme is compatible with WPBakery Page Builder. Not Visual Composer. So we removed it from the compatible part.
Thank you,
ThemeFTC
Hi, Thank you for your reply!
I suppose you’ll have to do a lot of corrections than. I am looking for a Visual Composer (not WPBakery) compatible theme. This search often returns to you with apparently wrong compatibility information about VC for all themes. Theme titles also need to be adjusted. See example:
Phoenix – WordPress Minimal Multipurpose Portfolio with Visual Composer.
This time it is about version 4.8.x so that is also WPBakery. Thanks and good luck !
Regards, Sebastian
Hi Sebastian,
We already removed it from all of our themes. The Phoenix is not our theme.
Thank you,
error on update
If I update yout wibar theme I get this error
AH01071: Got error ‘PHP message: PHP Parse error: syntax error, unexpected ‘if’ (T_IF), expecting function (T_FUNCTION) or const (T_CONST) in /var/www/vhosts/domain.xom/httpdocs/wp-content/themes/wibar/admin/theme_options.php on line 51’, referer: https://domain.xom/wp-admin/plugins.php?plugin_status=upgrade
In doesn’t hang on my installation it’s a big issue.
Hi there,
We do apologize for the inconvenience!
Please open a ticket on our channel support https://themeftc.ticksy.com and provide us more details.
Our developers are willing to help you.
Thank you for your feedback!
ThemeFTC
I’ve just created ticket on https://themeftc.ticksy.com/
I do it step by step follow your installation guide but my site now is empty and miss all feature.
Please check ticket #2614402 soon and reply me how to fix.
My boss goes mad 
.
Hi there,
We do apologize for the inconvenience!
There is an issue with the installable theme. We already fixed and updated it in the latest theme version 1.2.0. See the changelog for more details.
Regarding to your ticket, we have replied it. Please follow it.
Thank you,
ThemeFTC
Pre Purchase question. You have mentioned the website is 80+ speed. But in Google it shows as 13/100 for mobile and 40/100 for desktop?
Hi,
It is on the GTmetrix and other tools. You can read the below article to know Why you Shouldn’t Care About Google PageSpeed Insights
https://wp-rocket.me/blog/the-truth-about-google-pagespeed-insights/Thank you!
Hi, After installing the theme here is what I read in the frontend of the site:
Fatal error: Uncaught Error: Call to undefined function wibar_theme_favicon() in /web/htdocs/www.losteeilbirraio.it/home/wp-content/themes/wibar/header.php:24 Stack trace: #0 /web/htdocs/www.losteeilbirraio.it/home/wp-includes/template.php(730): require_once() #1 /web/htdocs/www.losteeilbirraio.it/home/wp-includes/template.php(676): load_template() #2 /web/htdocs/www.losteeilbirraio.it/home/wp-includes/general-template.php(48): locate_template() #3 /web/htdocs/www.losteeilbirraio.it/home/wp-content/themes/wibar/page.php(19): get_header() #4 /web/htdocs/www.losteeilbirraio.it/home/wp-includes/template-loader.php(106): include(’/web/htdocs/www…’) #5 /web/htdocs/www.losteeilbirraio.it/home/wp-blog-header.php(19): require_once(’/web/htdocs/www…’) #6 /web/htdocs/www.losteeilbirraio.it/home/index.php(17): require(’/web/htdocs/www…’) #7 {main} thrown in /web/htdocs/www.losteeilbirraio.it/home/wp-content/themes/wibar/header.php on line 24
How can this be solved? Thanks for your attention Andrea
Hi Andrea,
We do apologize for the inconvenience!
Please open a ticket on our channel support https://themeftc.ticksy.com and provide us more details.
Our developers are willing to help you.
We will release a new theme version to fix this issue as soon as possible.
Thank you for your feedback!
ThemeFTC
I downloaded the latest version of the theme, but loading it the site goes into debug. How can I solve the problem?
Hi there,
We do apologize for the inconvenience!
We need to check the site to solve the problem.
Please open a ticket on our channel support https://themeftc.ticksy.com and provide us more details.
Our developers are willing to help you.
Thank you for your feedback!
Thanks, ThemeFTC
Good night, I have your theme working perfect, but I have the following problem, I created a discount coupon but it does not work for me, neither for one nor for all, in the same way I want it to work for all, I download an extension just in case but neither It works for me, can you help me? Thank you!
Hi ,
We do apologize for the inconvenience.
Please open a ticket on our channel support https://themeftc.ticksy.com and provide us more details.
Our developers need to check the site to help you.
Thank you for your feedback!
Best Regards,
Martin
Hi guys, anyone face issue after upgrading the wordpress to the 5.5 version? I face this issue that when i update to the latest version of the wordpress the visual composer plugin stops showing in the homepage. Then i found that a plugin was responsible for that. The plugin was ThemeFTC which came with the theme. Guys i also created a very short video for you to watch here https://www.youtube.com/watch?v=ggOX9SHPTI8
I have also created a ticket about this issue came today after i updated to the latest version of the wordpress. I even downgraded it too but the issue is still there.
Dear Khalsa!
We do apologize for the inconvenience!
This is a minor problem that occurred when updating to WordPress 5.5. We already fixed it in the latest theme version 1.1.8.
We also replied your ticket. Please follow it.
Thank you for your feedback!
Best Regards,
Martin
No other reason why i left 5 star ratings for the theme, You guys helped me even when the support was expired. Love you guys.
Dear Khalsa!
Thank you very much for taking the time to review our theme and share this inspiring feedback with us!
One of our main goals is to please every customer
All the best!
ThemeFTC Team
Good afternoon, I need to make a menu like the one in the attached image, I need to be able to solve it, thanks! -> https://prnt.sc/tj93oa
Hi ,
We do apologize for the inconvenience.
Please open a ticket on our channel support https://themeftc.ticksy.com and follow it.
Our professional technicians are willing to help you.
Thank you for your feedback!
Best Regards,
Martin
Is there any secret to changing the layout of the products? I want ot change the catalogue view to list items rather than a grid layout, but it isn;t taking effect when I select this option in the back end.
Hi ,
We do apologize for the inconvenience!
Currently the catalogue allows you view both List and Grid layouts.
If you want to use one of them only, you can open a ticket on our channel support https://themeftc.ticksy.com and follow it.
Our developers are willing to help you.
Thank you for your feedback!
Best Regards,
Martin
Thank you for the fast response. Much appreciated. I have created and submitted a ticket now.
You are welcome! We already replied it. Please follow it.
Thank you!
Hi, I have opened a new ticket. I have problems importing demo content
Hi,
We do apologize for the inconvenience!
Our developers already replied your ticket. Please check it.
Thank you for your feedback!
Best Regards,
Martin
hi, how come when i use in visual composer ftc blog it cuts my title and it does not wrap?
Dear Rossi!
Sorry for the late reply!
Please post it to your ticket https://themeftc.ticksy.com/ticket/1566741 and provide us more details.
Our developers are willing to help you.
Have a wonderful weekend
Best Regards, Martin
