35 comments found.
Hi, I just installed the theme, plugins, and activate the demo. However, the Theme Settings is not showing like you have in your documentation – it’s showing a broken list of settings that won’t allow me to use them. Please help.
Windfall Core version is 1.4 — I tried reinstalling Codestar Framework — My theme version is 1.4.1 — I installed Envato Market
None of these fixed the issue?
Hi,
Thanks for purchasing the Windfall WordPress theme.
I see you’ve installed the windfall theme via FTP or cPanel. If so, the file and folder permission causes this issue.
Try to install the Windfall theme in WordPress’s native way.
Appearance > Themes > Add New > Upload & Activate.
I hope this helps! 
Regards,
VictorThemes
Hi, actually I did install the Windfall theme via WordPress Appearance > Themes settings. I did not install via FTP or cPanel.
Ok.
Is your website HTTPS enabled?
Make sure your Settings > General site URL is with https
If not, change and save it.
Regards,
VictorThemes
Hi, i just downloaded this theme from elements because I updated my elementor and got a blanc screen. The core version is still 1.3 instead of 1.4 ? is there a bug in the download?
Hello,
Please refer the first paragraph of the Windfall item sales page in themeforest. You’ll get all documentation links.
To update the Windfall Core plugin, check the following guide:https://themeforest.net/item/windfall-electrician-services-wordpress-theme/23710886/faqs/44738
Regards,
VictorThemes
My theme option isnt working. Its structure is completely destroyed and not working.. I just reactive the codestar plugin but all in vain ..
Suggest me something
Hello,
Please check the latest version and update it.
Update Notice:
Windfall (Theme) 1.4.1
Windfall Core (Plugin) 1.4
Change Log
How to update the Windfall theme?
How to update the Windfall Core plugin?
For codestar plugin delete and install it again.
Thank You.
Thank you..
You’re Welcome!
Hello, I purchased this theme on Envato elements and now it’s not working, is there an update available? I’m currently running 1.3.1
Apologies, I see that the Theme has been updated but the Windfall Core file is still the 1.3 version. Can this be updated on Envato Elements please?
Hello,
In our themeforest Windfall theme page first paragraph itself explained how to update theme and core plugins.
Check and update based on the following steps:Update Notice:
Windfall (Theme) 1.4.1
Windfall Core (Plugin) 1.4
Change Log
How to update the Windfall theme?
How to update the Windfall Core plugin?
Thank You.
Hi,
I have a problem with the Accordion dropdown FAQ. Only one expands, the rest when clicked does not work. How to fix it?
Hi,
Do you have the latest version of the theme and windfall core plugin on your website?
If not, update using the following steps.Update Notice:If updates don’t solve your issues, please open a support ticket and share your temporary administrative login credentials via:
Windfall (Theme) 1.4.1
Windfall Core (Plugin) 1.4
Change Log
How to update the Windfall theme?
How to update the Windfall Core plugin?
https://victorthemes.com/my-account/support/
Regards,
VictorThemes
Windfall Core is breaking Elementor? www.lopeselectrical.com.au
Hello,
No, please check the version and update to the latest? https://themeforest.net/item/windfall-electrician-services-wordpress-theme/23710886Thank You.
I downloaded it with Envato Elements. I have downloaded it again from Envato Elements, installed and it is still happening so does the version on Envato Elements need to be updated?
Hello,
Which version have you’ve currently?
It looks like it’s version 1.8
Hi,
Windfall theme and the core plugin still not reach 1.8 version number.
Currently running:
Windfall (Theme) 1.4.1
Windfall Core (Plugin) 1.4
Thank You.
Sorry it is not straightforward on Envato elements finding the version. I did find in the index.php of the Windfall Core Plugin that the version currently on Envato Elements is 1.3 – have no idea how to find the version of the theme but I assume it is also 1.3
I redownloaded from the envato elements to check. It has a 1.4 version.
Please check now?
hello, great theme. Is it possible to provide the source of the icons used in the theme?
Thank you!
Best regards, K
Hello,
Contact us through the profile contact form, we’ll send you icon library files and reference links.
Thank You.
hello, i want to update license on website build
Hi,
Can you please confirm your purchase details, contact us through the profile contact form.
Thank you.
Hi, I am having issue with the “Industry Item”. The Title Link does not work
Hi,
Ok, can you please share the further details at: https://victorthemes.com/my-account/support/
We’ll check and let you know the solution for it.
Regards,
VictorThemes
Hi, How to change the telephone numbers on the top header? And also how to assign the sliders to a different page.
Hi,
Thanks for purchasing our theme!
We’ve replied the solution on our ticket center. Since you already opened a tickets on it.
Thank You!
Simple, easy to customize and wide variety of design options. I like it 
Thanks a lot!
Guys please can someone confirm what should be the best hosting requirements for this theme? as this is a heavy theme and is taking long to load
Hi,
Thanks for purchasing our theme!
It is not a heavy theme, you can install the cache plugin and SmushIt plugin to improve your website speed.
We recommend you to read the following posts that explained everything clearly.
https://themeisle.com/blog/fastest-wordpress-hosting/https://athemes.com/reviews/fastest-wordpress-hosting/
https://www.codeinwp.com/blog/fastest-wordpress-hosting/
https://www.wpbeginner.com/wordpress-hosting/
I hope this helps!
Regards,
VictorThemes
Hi, Unfortunately I cannot use the demo data slider. How can I edit it?
Hi,
Thanks for purchasing our theme!
The homepage banner is a template and it is not within that page elementor editor.
Check the following screenshots. https://imgur.com/a/7QC3h0VYou can find that banner on: Templates > Saved Templates
I hope this helps!
Regards,
VictorThemes
Thanks a lot!
You’re Welcome!
Hi there – pre-sales Q here. The live preview of the theme seems to be performing a little slow. There is a 2-3 second lag between every click. Any reason for this?
Hi,
We’ve not used any cache or minify plugin to speed up the website.
Once you use our theme, you can install the speed plugins to load quickly.
I hope this helps!
Regards,
VictorThemes
install demos not working what i do
Replied on your ticket.
i already
We are not able to create a support ticket because the “Select Your Purchased Theme” dropdown menu is not working!! Please fix it so we can create it asap
Hi,
Thanks for purchasing our theme!
Unfortunately, we can’t find your username on our main website. The envato/themeforest account username should be the same as on our website too. Otherwise, the purchase will not confirmed and not able to create a ticket for it.
Please try to login using “Envato Login” at:https://victorthemes.com/my-account/support/
Or just share the purchase code via our contact us page and ask questions directly there:
https://victorthemes.com/contact/
I hope this helps!
Regards,
VictorThemes
Ignore previous message, figure it out. Thanks
Hi,
I hope you find a solution. Thanks for replying and clarifying!
Regards,
VictorThemes
Hi, for the footer widget, how can i make it similar to the theme? Im using the windfall contact widget but not getting same. Is there a shortcode to be used?
Hi,
Thanks for purchasing windfall theme!
I hope you find a solution. Thanks for replying and clarifying!
Regards,
VictorThemes
Hi, how to make an image open in lightbox and as well for a video?
Hi,
Thanks for purchasing our theme!
I hope you’re asking the popup for Gallery Images. If so, please edit each gallery item and use the Gallery Options box to define it accurately.
https://imgur.com/a/XoOdKLFI hope this helps!
Regards,
VictorThemes
Hi, I try going to the Customize panel to make changes, it does not change any color.
Hi,
Please let us know the version numbers of Windfall theme and Windfall Core plugin.
If you have the latest versions of 1.3.1 as a theme and 1.2.2 for plugin means. Please open a support ticket at: https://victorthemes.com/my-account/support/
And mention your website URL and temporary administrative login credentials. We’ll check and let you know the solution to it.
I hope this helps!
Regards,
VictorThemes
