Hello! We’re actively working on the next update with new features. Stay tuned for announcements! Let us know if you have any specific requests.

YES sir, 1. New Demos 2. the thing is lacking is (Popup News Letter), I am not seeing in any demos 3. & ecommerce enactment If Possible Some of the website are using now Motion, and animation in WordPress like in FIGMA sites. (Mouse Cursor Moving website background) https://prnt.sc/Bb6SD5KKuJM9

If you can integrate this to site hopefully, your theme will be more popped & Wil unique from others .

Hi there! Thank you so much for your suggestions — we really appreciate the time you took to share them. Yes, we’re actively working on new demos, and your ideas for features like a popup newsletter, enhanced eCommerce elements, and interactive animations (like cursor-based background motion) are fantastic! These are exactly the kinds of enhancements we want to bring in future updates to make the theme more unique and modern. Please feel free to keep sharing your thoughts — your input truly helps us make Zenix even better!

Hi there,

Thank you for your feedback! We’re glad to hear you think the theme looks good.

We’d like to clarify that our theme is incredibly lightweight, with a size of less than 2 MB. It’s optimized for performance and works seamlessly even on systems with much less than 16 GB of memory. If you’re experiencing slowness, it might be related to server configuration or other external factors.

Feel free to reach out to our support team—we’d be happy to assist you in optimizing your setup for the best experience!

Best regards, Chciranjit Hazarika Keystone Themes Team

Hi there,

Thank you for your feedback! I’m glad to hear you found the demos beautiful. Regarding the performance issue, I’d like to help you resolve this.

The theme is designed to include rich features and visually appealing elements, which may require some optimization after import. Here are a few tips to improve your site’s speed:

Hosting Environment: Ensure you’re using a reliable hosting provider with sufficient resources to handle the theme.

Image Optimization: Optimize your images using plugins like Smush or ShortPixel. Large, uncompressed images can slow down your site.

Caching: Use a caching plugin like WP Rocket or W3 Total Cache to improve load times.

Deactivate Unused Plugins: Disable any plugins you’re not actively using to reduce overhead.

Use a CDN: Integrate a Content Delivery Network (CDN) like Cloudflare for faster content delivery.

Performance Plugins: Consider installing optimization plugins such as Asset CleanUp or Perfmatters to manage and defer unnecessary scripts.

If you’ve already taken these steps and still face issues, please let us know. We’d be happy to take a closer look and assist further!

Best regards, Chiranjit Hazarika.

Thank you for your patience. We are pleased to inform you that we have resolved all the issues you mentioned. The Zenix plugin has been optimized, and the admin page loading time should now be significantly improved. Additionally, we’ve optimized the theme, and its size is now reduced to just 2MB, ensuring it uses minimal server resources.

We appreciate your feedback and are always striving to improve. If you experience any further issues, please let us know, and we’ll be happy to assist you.

Hi there,

Thank you for your interest in our theme! I’m glad to hear you’re considering it for your project.

Regarding the login and registration process, the theme itself doesn’t come with built-in login restoration pages and functionality. However, you can easily set these up with the help of third-party plugins. We recommend using plugins such as WooCommerce (for eCommerce functionality) and Nextend Social Login for integrating Google sign-in and social login features.

While our theme provides a solid foundation, you will need to install and configure these plugins to create the login restoration pages and any additional login features you want. We’re happy to assist you with the setup process once you make your purchase.

Let me know if you have any other questions or if you need guidance on plugin selection and setup!

Best regards, Chiranjit Hazarika Keystone Themes Team

Hi there,

To resolve the 500 error you’re encountering during the demo import, please follow these PHP configuration settings for a smoother process:

PHP Configuration – Recommended Values: - max_execution_time: 300 - max_input_time: 300 - upload_max_filesize: 256M - post_max_size: 512M - memory_limit: 256M

If your import is large, you might need even higher values. I recommend reaching out to your hosting provider and asking them to increase these settings for you.

Additionally, here are some common server errors that can interfere with the import:

- Internal Server Error (500): Check server logs for more details. - Memory Exhaustion Error: Increase the memory limit. - Execution Time Exceeded: Increase max_execution_time. - File Size Limit Exceeded (413 or 404): Increase the file size limits. - Connection Timed Out (504): Server response time might need adjustment. - Permission Issues (403): Ensure the right permissions are set on directories and files. - Temporary Directory Issues: Check configuration for the upload temporary directory.

Let me know if you need further assistance!

Best regards, Chiranjit Hazarika

Hi there,

Thank you for your feedback and for considering purchasing the theme! I appreciate your suggestions and understand your concerns.

Regarding the SEO and speed issues, I’d like to clarify that the demo site you tested has not been optimized for SEO or performance yet, as it’s primarily for showcasing the theme’s design and features. Once you purchase the theme, we always recommend optimizing it further to meet your specific needs and improve the site’s speed and SEO.

As for the requested features:

Advanced sidebar filter option on the Shop page – I’ll pass along your suggestion to the development team. It sounds like a useful feature, and we’ll consider adding it in a future update.

Multiple floating buttons with customizable links – We can certainly explore adding this feature. It aligns with the idea of enhancing user engagement, like adding WhatsApp or custom message buttons. I’ll ensure this request is forwarded for consideration.

Mega menu option with Elementor addons – This is another good suggestion. We will look into adding this feature to enhance the navigation experience, similar to what we have in the GoHost theme.

Progress Bar Element – We’ll add this to our feature list for future updates as well. It can be a valuable addition for users looking to highlight progress in a more visual way.

Regarding the mobile off-canvas menu – Thanks for pointing that out! We will definitely work on updating and making it more modern and attractive.

I assure you that we are committed to keeping the theme updated with new features and improvements. Once you purchase it, we’ll be more than happy to help you integrate these features and make any customizations you need.

Looking forward to you buying the theme and giving it a 5-star review! Let me know if you need any other information before making your purchase.

Chiranjit Hazarika Keystone Themes.

Thank you so much for your detailed and thoughtful response. It’s great to hear from Author I have purchased many theme for my projects But by far this is the most helpful and positive reply I got from an author, I request all the others to consider the theme I’m definitely looking forward to purchasing the theme and will be happy to leave a positive review once everything is in place.

Going to buy One copy First then after update going to buy another copies. Thanks

Hi there,

Thank you so much for your kind words and support! It truly means a lot to hear such positive feedback, especially from someone experienced in working with multiple themes. I’m thrilled to know that my response stood out and was helpful to you.

I’m confident that the theme will meet your expectations, and I’m here to assist you every step of the way. Your encouragement and willingness to leave a positive review are greatly appreciated—they go a long way in supporting authors like me.

Feel free to reach out if you have any questions or need assistance before or after your purchase. Looking forward to hearing your feedback once you’ve explored the theme!

Thanks again for your trust, and I’m excited to have you as a valued customer!

Best regards, Chiranjit Hazarika

Hi there.

Thank you for reaching out and sharing your feedback. We truly value your time and understand the importance of prompt support.

Upon reviewing your ticket, we found that it was answered on [date/time]. Could you please check your inbox (and spam/junk folder just in case) to ensure the response was received? If you’re still unable to find it, please let us know, and we’ll be happy to resend it.

We’re here to assist you and ensure everything works smoothly for you.

Thank you for your understanding!

Best regards, Chiranjit Hazarika

Hi There,

Thank you for bringing this to our attention, and I sincerely apologize for the inconvenience you’re experiencing.

Our theme is built entirely on Elementor, ensuring seamless compatibility and performance under normal conditions. If the pages are not loading properly for you to edit with Elementor, this suggests there may be an issue specific to Elementor itself or its configuration within your setup.

To help pinpoint and resolve the issue, please consider the following:

- Check Elementor Settings: Ensure that Elementor’s System Info section indicates everything is green (e.g., PHP version, memory limit, etc.). If not, there may be specific server-side configurations affecting its performance.

- Plugin Conflicts: Disable all other plugins except Elementor and our required plugins, then test if the issue persists. Sometimes third-party plugins can cause conflicts.

- Server Configuration: Even if the requirements are met, sometimes specific server configurations, like outdated cURL versions or lack of sufficient worker processes, can affect Elementor’s performance.

- Elementor Updates: Make sure you are using the latest version of Elementor. Recent updates often include performance improvements and bug fixes.

- Clear Cache: Clear your website’s cache and browser cache, and disable any caching plugins during editing to prevent stale data from affecting the editor.

- Debug Mode: Enable WordPress debugging or use Elementor’s Safe Mode to identify any errors being thrown during page editing.

If you’ve gone through these steps and the problem persists, we recommend contacting Elementor’s support team, as they are better equipped to troubleshoot issues directly related to their plugin’s performance.

We are committed to ensuring our theme works as intended, and we are more than happy to assist you further. Please feel free to share any additional details about the issue, and we’ll do our best to help.

Thank you for your patience and understanding!

Best regards, Chiranjit Hazarika Keystone Themes

Hi there,

Thank you for reaching out with your queries!

Color Customization: Our theme leverages Elementor’s Site Settings for global color changes, ensuring a more streamlined and versatile customization experience. You can access and adjust the colors globally via Elementor > Site Settings > Global Colors. If you need assistance navigating this feature, feel free to let us know.

Demo Content: Rest assured, all the demo content is included with our theme. If there are any specific elements or pages you’re looking for, we’re happy to guide you through the setup.

Slowness Issue: While our theme is optimized for speed, achieving maximum performance depends on several factors, including your hosting environment and image optimization post-import.

We recommend using a reliable, high-performance hosting provider. Optimizing images after import significantly boosts site speed. To further assist, we’d like to offer you a free installation of a premium optimization plugin. This can enhance your site’s performance, helping it achieve up to 95% on Google PageSpeed Insights.

Please contact our support team via our Help Center at https://help.keystonethemes.com, and we’ll be happy to assist you with this installation or any other concerns.

We’re here to help ensure your experience with our theme is exceptional. Let us know how we can assist you further!

Best regards, Chiranjit Hazarika Keystone Themes Support Team

Hi there,

Thank you for reaching out and bringing this to our attention. We are aware of the issue you’re experiencing with the ‘Zenix Essential 2.4’ plugin, and we’ve already noted the PHP warning you’ve shared. Our team is currently investigating the root cause to ensure a quick resolution.

Your ticket is being processed, and you can expect a detailed response shortly. We appreciate your patience and understanding. Please keep an eye on your inbox for updates from our support team.

Best regards, Chiranjit Hazarika Keystone Themes

It’s been 2 weeks and still you have not fixed the slowness issue in admin panel.

Hi there,

Thank you for following up.

I understand your frustration regarding the slowness in the admin panel, and I want to clarify how WordPress themes function in this context.

WordPress themes, including our Zenix – Tech Startup & SaaS Elementor WordPress Theme, primarily affect the frontend design and user experience of your website. While themes do load some resources when accessing certain areas in the admin panel (like Elementor settings or theme-specific options), they generally do not have a significant impact on the overall admin panel performance.

Common Causes of Admin Panel Slowness: Here are a few possible reasons for slowness in the admin area and how to address them:

Hosting Performance: If the hosting server is underpowered or overloaded, it can slow down the admin panel. Consider upgrading to a hosting plan optimized for WordPress.

High Plugin Load: Some plugins, especially resource-heavy ones, can impact admin performance. Try deactivating all plugins except Elementor and test the speed.

Large Database or Unoptimized Content: A bloated database can slow down WordPress. Use tools like WP-Optimize to clean and optimize your database.

PHP Version and Configuration: Ensure your server is running PHP 8.0 or higher, with sufficient memory allocation (256MB or more).

Conflicts Between Plugins: Conflicts between plugins can cause performance issues. Try enabling Elementor’s Safe Mode to rule out conflicts.

Next Steps If you’ve tried the above steps and the issue persists, please provide more details, such as whether the slowness occurs only in specific areas (e.g., Elementor editor, settings) or the entire admin panel. You can also share temporary admin access securely, so we can investigate the issue further.

Also, please note that your ticket has already been answered. Kindly check the response, and let us know if you have further questions or need additional assistance.

Screenshot: https://tinyurl.com/29uasjzq

We’re committed to helping you resolve this. Please let me know how you’d like to proceed.

Best regards, Thank You. Keystone Themes Support Team

Thank You.

Hi there,

Thank you for reaching out! I’m sorry to hear that you’re experiencing performance issues with Zenix Essential. To help improve your site’s performance, you can try the following suggestions:

Caching: Install a caching plugin like WP Rocket or W3 Total Cache to speed up loading times.

Optimization: Use a plugin like Autoptimize or Asset CleanUp to minimize and combine CSS/JS files.

Hosting: Ensure your hosting environment is optimized for WordPress, as better servers can significantly improve performance.

Image Optimization: Compress images using a plugin like Smush or Imagify.

Deactivate Unnecessary Plugins: Disable any plugins that are not essential to your website.

For further assistance, please create a support ticket here: https://help.keystonethemes.com, and we’ll be happy to investigate the issue more closely.

Best regards, Chiranjit Hazarika Keystone Themes Support Team

Hi there,

Thank you for reaching out. I understand your frustration, and I want to clarify what happened with your ticket. It appears that we did respond to your inquiry, and once the issue was addressed, the ticket was automatically closed by the system. This is part of our process to keep things organized, but the ticket was not deleted.

I’ve attached a screenshot of our response for your reference: https://tinyurl.com/2cz4pbsa

If your issue hasn’t been fully resolved or if you need further assistance, please don’t hesitate to reopen the ticket or create a new one. We’re here to help and want to ensure everything is working smoothly for you.

Thank you for your understanding, and I apologize for any confusion this may have caused.

Best regards, Chiranjit Hazarika. Keystone Themes.

Yes, It is

Yes it is.

Sure, Feel free to download our theme.

Thank you very much.

Thank You.

Thank You.