42 comments found.
There are many bugs in that theme. If you can make it smoother, people will like it. I changed my decision just because of the many bugs.
Thanks for bringing this to our attention earlier. We’ve now fully updated the theme and resolved the bugs you mentioned. The performance is much smoother, and we’ve optimized the overall user experience.
If you’d like, you can check out the latest version.I believe you’ll notice a significant improvement.
Let me know if you’d like assistance with the update or have further suggestions.
Best regards, Keystone Themes
Please, the import of the CRM model demo has failed.
Hi there, please create a support ticket here: https://help.keystonethemes.com/
Hello
I sent an email requesting your help 4 days ago and still haven’t received a response.
Please!
Best regards
Hi there.
Thank you for following up. We actually replied to your earlier. Could you please check your inbox or spam/junk folder in case it landed there?
If you still don’t see it, let us know and we’ll be happy to resend.
Best regards, Keystone Themes
Hi, when downloading from an active Envato Elements account, how is a license procured? Most themes have a function built in that connects to Elements via api and confirms an active subscription. Please advise. Thanks.
Hi there,
For automatic updates, you’ll need to enter your purchase code.
Best regards, Keystone Themes
Hi, I purchased the theme after downloading it when it was offered for free, thinking it would solve problems with Elementor, but it didn’t. I have attached a screenshot. https://prnt.sc/fI0l7GBzwxvz
How can I fix this, please? I look forward to your response.
Thanks in advance.
Best regards.
It’s really exasperating not being able to do anything online. Please, I need help urgently.
Hi there, It seems you have an Elementor error. Please contact Elementor for support.
Thank you.
When we download a free theme from themeforest, put it on the site and import it, it asks for a license code. You can’t fool us. If it’s free, it’s free. Don’t waste our time!!!!!
Hi there,
Thanks for your message. We understand your concern, but just to clarify—while you may have received the theme during a free promotion on ThemeForest, it still requires a valid purchase code for full activation, support, and demo import functionality. This is standard practice for promotional items on Envato.
If you need ongoing access and support, the theme must be purchased from the official listing here: https://themeforest.net/item/zenix-tech-startup-saas-elementor-wordpress-theme/54850993/comments
We’re not trying to mislead anyone, and we appreciate your understanding. If you have further questions, feel free to reach out.
Best regards, Keystone Themes
I created a refund request for you. I don’t know if it was approved or not, but I can’t see your theme in the downloads section. What is the reason?
Hi there,
We’ve approved your refund request. Once a refund is approved, Envato automatically removes the theme files from your Downloads section – this is part of Envato’s policy and applies to all refunded items.
If you have any other questions or need further assistance, feel free to reach out.
Best regards, Keystone Themes Team
Hi there, Thanks for reaching out! If you received the Zenix theme as a free item from CodeCanyon, it may not include a valid purchase code — and a valid license is required to unlock all theme features.
To use the theme fully, including license verification, we recommend purchasing it directly. Once purchased, you’ll get the required purchase code and author details.
So, this is useless giving the theme for free but can not import demo account or implementing the theme wasting time!
Hi there,
Thank you for your honest feedback — we truly understand your frustration.
The free version of the Zenix theme offered via CodeCanyon was part of a limited-time promotion, and as clearly stated by Envato, support, updates, and premium features (like one-click demo import) are not included with free items. The goal of the free version is to give users a chance to explore the theme before deciding to invest in the full experience.
That said, you’re absolutely welcome to use the theme manually without a license — there’s no restriction on usage. However, if you need access to full demo imports and automatic setup, that does require a valid purchase code from the official listing:
[Buy Zenix Theme on ThemeForest] https://themeforest.net/item/zenix-tech-startup-saas-elementor-wordpress-theme/54850993We hope this clears things up, and we’d be happy to assist you if you decide to go for the full version.
Best regards, Team Keystone Themes
Due to popular demand, we have made the “Demo Import” feature available for free on all previously featured themes in Envato Freebies.
We truly appreciate your feedback and support, and we’re committed to improving your experience.
We also apologize for any inconvenience caused earlier and thank you for your patience and understanding.
— Keystone Themes
usesless,.. i have deleted the theme and dont have accesss the freebie file anymore you are still hurting customer hearts and wont be forgeted
but i appreciate you, for made the “Demo Import” feature available for free event was to late since the free item is passed by. hope you can learn from this
Thank you.
are u sure This item is available free until July 02, 2025 23:59 AEST +10:00! By downloading this item, you agree to the terms of the Regular License. Support and updates are not provided for free files. now already download install letter not any issue come about licenses ? themes is free but 2 July after not update free and support but are u sure letter not have any issue come about licenses ?
Hi there,
Thanks for your message.
Yes, you’re absolutely right — if you downloaded the theme during the free promotional period (before July 2, 2025, 23:59 AEST), you are fully allowed to use the theme under the Regular License, and there won’t be any issue using it now or in the future.
However, here are a few important points to clarify:
- ✅ You can use the theme without any issues — the license remains valid for lifetime use under the Regular License terms.
- ❌ Demo import, updates, and support are not included with free downloads. These features require a valid purchase code, which only comes with a paid license.
- The license prompt appears only when trying to access premium features like one-click demo import. It doesn’t affect the basic use of the theme.
So yes, you can continue using the theme without issues, but to unlock full features and future updates, we recommend purchasing the full version.
Let us know if you need any help setting it up manually.
Best regards, Team Keystone Themes
Due to popular demand, we have made the “Demo Import” feature available for free on all previously featured themes in Envato Freebies.
We truly appreciate your feedback and support, and we’re committed to improving your experience.
We also apologize for any inconvenience caused earlier and thank you for your patience and understanding.
— Keystone Themes
I got the zenix As free in the Code canyon Site, But again it asking the license and author name? How to solve this issues? why need licences if free of cost ? themes
Hi there,
Thanks for your message.
Even though you received the Zenix theme for free through a promotion on CodeCanyon, it still requires a valid license and author name to unlock premium features like demo import and automatic updates. This is standard practice to ensure that only legitimate copies access our servers and support resources.
To fully activate the theme and use all features, including demo content import, you’ll need to purchase the licensed version from ThemeForest: https://themeforest.net/item/zenix-tech-startup-saas-elementor-wordpress-theme/54850993
We hope you enjoyed the free version, and we’d love to have you as a full customer if you want the complete experience.
Let us know if you need anything else!
Best regards, Team Keystone Themes
Due to popular demand, we have made the “Demo Import” feature available for free on all previously featured themes in Envato Freebies.
We truly appreciate your feedback and support, and we’re committed to improving your experience.
We also apologize for any inconvenience caused earlier and thank you for your patience and understanding.
— Keystone Themes
Good day, I downloaded and installed the theme because it said that the theme is free until 2 July 2025 however it is asking for a license code just to install the demo data. Why would you claim that your product is free yet demo data cannot even be installed?
Hi there,
Thank you for reaching out.
While the theme may have been available for free as part of a promotion, importing the demo content still requires a valid license key. This is necessary to ensure compatibility, prevent abuse, and provide support for users with legitimate access.
If you received the theme through a free giveaway or promo, unfortunately, demo import and some premium features may still require activation via a purchase code. You can get a license and full access, including one-click demo import, by purchasing the theme here: [https://themeforest.net]
If you have any further questions or need help, feel free to contact us. We’re here to help!
Best regards, Team Keystone Themes
I installed the theme, but there is no animation at all.
Hi there, Thanks for reaching out! If you received the Zenix theme as a free item from CodeCanyon, it may not include a valid purchase code — and a valid license is required to unlock all theme features.
To use the theme fully, including license verification, we recommend purchasing it directly. Once purchased, you’ll get the required purchase code and author details.
Here’s a step-by-step guide on how to find your purchase code: https://keystonethemes.com/docs/general/purchase-code/
Let us know if you need any help with the process!
Hi there, I am using Zenix theme for my website, it’s working good but I am facing an issue with the Post page, the default layout of the post page is not good, I want to make changes in that but in the theme customizer the option for customizing the post page is not provided so that I can change the layout or alignment of the blog post and also can add a sidebar, please look into this and fix the issue asap so that I can customize the post page accordingly.
Hi there,
Thank you for reaching out and for using the Zenix theme!
We’re glad to hear it’s working well overall. Regarding the issue with customizing the Post page layout — we understand how important that is. To assist you better and track the issue properly, please create a support ticket through our Help Center:
Submit a Ticket Here: https://keystonethemes.com/help-center/Once submitted, our support team will review it and help you make the necessary adjustments to your blog post layout, including adding a sidebar if needed.
Let us know if you need help submitting the ticket.
Best regards, Keystone Themes
Please each update scatters my website, it’s not funny at all
Hi there,
We understand your concern, and we’re really sorry for the trouble caused. Just to let you know, we’ve already fixed the issues with your website and shared all the necessary details in your support ticket #206.
Please check the ticket when you get a chance, and let us know if there’s anything else you need help with.
Thanks for your patience!
I got the zenix As free in the Code canyon Site, But again it asking the license and author name? How to solve this issues?
Hi there, Thanks for reaching out! If you received the Zenix theme as a free item from CodeCanyon, it may not include a valid purchase code — and a valid license is required to unlock all theme features.
To use the theme fully, including license verification, we recommend purchasing it directly. Once purchased, you’ll get the required purchase code and author details.
Here’s a step-by-step guide on how to find your purchase code: https://keystonethemes.com/docs/general/purchase-code/
Let us know if you need any help with the process!
Due to popular demand, we have made the “Demo Import” feature available for free on all previously featured themes in Envato Freebies.
We truly appreciate your feedback and support, and we’re committed to improving your experience.
We also apologize for any inconvenience caused earlier and thank you for your patience and understanding.
— Keystone Themes
I have opened a ticket with you as well, but have not heard back yet through that channel. so trying here. Some theme options do not seem to be working when changed in WP, particularly the sticky header and title bar. When the sticky header option is toggled on, the header does not remain visible when scrolling. When the title bar is toggled off. the title bars remain at the top of pages other than the homepage. Ticket #198.
Hi there,
Thanks for reaching out! We’ve responded to your ticket (#198), so please check your inbox or support portal for our reply. If you have any further questions or need clarification, feel free to follow up there — we’re here to help!
The latest update is released but changelog is still blank, I want to know about the things you updated. You replied in my comments that you’re going to add knowledgebase and roadmap but I’m unable to find it.
Also I think there are some issues with hamburger menu and please check your WhatsApp support
We will update you
Hello sir I am Cris I am very much interested in your theme. It is looking fantastic and I want to buy it by but
I have a some queries Recently I bought a theme from envato and the themes come with a EmentsKit bundle with the themes. (Elemenskit connected to the theme)
The design element you are using kind of similar so is the theme comes with the ElemensKit Or are you going to give us the Elementskit bundle with the theme. So we can further customise it and the theme more.
That’s all of my queries it’s the answer is Yes, I am going to buy the theme
Hi Cris,
Thank you so much for your kind words and interest in our theme — we really appreciate it!
Yes, the theme does come with the ElementsKit plugin, and we’ve also included our own custom WDB plugin, which adds a collection of premium Elementor addons to help you customize the theme even further with ease.
If you have any more questions, feel free to ask. We’d love to have you on board!
Best regards, Keystone Themes
I just checking the Demos after the update you have done yesterday
the hamburger menu has problem on phone , there is many many bugs right now…
The menu hover design is got too much simple… From previous design
Previously it was a soolid bacground with jelly hover effect
Hi there, Thanks again for your feedback!
We’ve updated the menu styling in the latest version to improve performance and maintain cleaner, more optimized code. The current menu style is better from a development and compatibility standpoint, which helps ensure smoother updates and fewer conflicts across devices and browsers.
That said, we do appreciate the visual appeal of the previous “jelly” hover effect, and we may consider offering it as an optional style in future updates based on user demand.
We’re also actively working on fixing the mobile hamburger menu issue — expect a fix very soon!
Firstly I’d like to say thank you so much for creating such an amazing product according to the current design trends, theme templates, graphics and everything seems amazing.
I’m going to purchase it for sure, but I have some questions about the price, I can see there are 4 different prices mentioned on product page
1. Intro sale price – 15$
Then banner contains 2. New arrival limited offer – 19$ 3 Buy Zenix for only 29$
Then product price is 48$
I know there must a several things or reasons according to envato policy related to discount and prices but if the price is finally raise to 48$ then you should remove or change any content which includes prices otherwise it might create a negative image for new buyer who are not aware about marketplaces or their terms.
Also I request you to knowledgebase and roadmaps in next update because SaaS startups need knowledgebase more than blogs
Currently we’re using multiple plugins or custom build stuff which is consuming more resources.
Also none of the sellers her have these two things in their SaaS related wordpress theme so this can be your USP
And yes, good luck for the sales
Hi there,
Thank you so much for your kind words and thoughtful feedback! We’re really glad to hear that you appreciate the design, templates, and overall quality of the theme — it means a lot to us.
Apologies for the confusion regarding the pricing. You’re absolutely right — due to Envato’s pricing policies and promotional tools, sometimes multiple price points (like intro sale, banner highlights, and the final listed price) can overlap and cause some misunderstanding. We’ll definitely clean up the outdated banners and price mentions right away to avoid any negative impression for new buyers. Thanks for pointing it out!
Regarding your request — yes, we absolutely agree! A built-in Knowledgebase and Roadmap/Changelog page is something we’ll include in every demo as part of the next update. This will give SaaS startups the essential features they need without relying on multiple heavy plugins. And you’re right — this can be a strong USP!
The update is already in progress and will be available within the next 1 week.
We’d love your support — if you purchase the theme, it’ll help us a lot to keep improving and delivering faster updates.
Thanks again and best wishes, Team Keystone Themes
That’s great my friend, if it’s only one week then I’d like to see the new update with roadmap, changelog, knowledgebase and I’ll be the first buyer once you update the theme.
For instant update you can send me an email at unicksonu@gmail.com and let me know if you’re going to add some discount with new update
Looking for for your response about update, I want to buy it ASAP.
Hi there,
Thank you for your interest! We’re working on the update and it will be available very soon. I’ll notify you as soon as it’s live, so you can go ahead with the purchase confidently. Appreciate your patience and support!
Hello Sir, Good to se you gain…I just raised a ticket Can you kindly See
Hi there! Great to see you again as well! Thank you for raising the ticket — I’ve just checked it and will get back to you shortly with a solution. Always happy to help you out!
Hello, Keystone_Themes i am very much interested in this theme, Just wanna ask some points I wanna make a website and want to sell Digital product on it, as i can see there woo-commerce.. I can sell my digital product right ??
1. just my one Problem, the woo commerce is page is very poorly Integrated, The log in & sign up page is very bad design very much old default design
2. overall, product page should be 2 product in a Row or product in list 3. the Cart page and Checkout and address input page, all are default design and has color CSS error and very old default design
If I buy the theme can you give a update to the whole design of woo commerce ?? any discount available ??
Hi there! Thanks a lot for your interest in the Zenix theme and for sharing your valuable feedback. Yes — Zenix fully supports WooCommerce, so you can definitely sell digital products with ease. We’re aware that the current WooCommerce pages use default styling, and we’re already planning a complete design overhaul for those pages in a future update. While we can’t offer direct discounts (as ThemeForest manages pricing), we recommend watching for official sales and promotions. Let us know if you need help customizing anything in the meantime — we’re always happy to assist!
Thank you so so much..This is such a good experience with the author i have ever experienced yet. Hopefully in few days wee will be seeing the update ..then thing you have just said, if its true. Then I am requesting all the visitors to support this theme and buy this theme. And of course I am agar to buy it
Hi there,
Thank you so much for your kind words! We’re truly grateful for your support and encouragement — it means a lot. Yes, the update is on the way, and we’re excited to deliver exactly what we’ve promised.
Your trust and willingness to recommend the theme to others is incredibly motivating for us. We’re committed to making sure your experience continues to be smooth, professional, and full of value.
Looking forward to having you onboard as a proud customer soon!
Warm regards, Keystone Themes
