Great and responsive support! I ran into underlying issues with the theme framework and feature, filed a ticket and usually got a response withing 12-48 hours at most.
As long as you give clear details about your problem, they will give you a detailed solution on how to solve it. I get the feeling that they really know their themes, and are well versed in web development.
I will use their services in the future as well, saves my precious time a lot! :)
Author response
Thank you for choosing our theme for your site, and writing the review! We are glad to hear that you liked the theme, as well as the level of customer support service. We aim to provide a truly unique product, and we are thrilled that we were able to exceed your expectations. We look forward to working with you again in the future!