Author response

Hello,

We couldn't find any history of your tickets on our support forum https://elated.ticksy.com
We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before calling it not responsive... Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you.
Please, note that our theme passed strong tests on Envato Market before releasing and it it is fully responsive. So, we assume something is not set right in our your environment or withing our theme options.
Of course, having pleased theme users is our priority. We hope this can be improved and you will change this bad impression you've got. Looking forward to hearing from you on ticksy.

Elated