for Documentation Quality

I abandoned this theme after 24 hrs of trying to get it to work. The documentation is incomplete, the user experience to customize, terrible. It feels like English may not be the developer's strong suit.

Demo imports didn't function.

Portfolio lists also didn't function.

Author response

Hello,

Thank you for sharing your review.
We couldn't find any history of your tickets on our support forum https://select.ticksy.com We think it's fair to try to contact support staff first, for all the questions and help you need for setting up your site in our theme, before adding this bad rating. Our trained team of support agents is on your service for all the doubts you have related to our theme options and customization, can you please try to get in touch with them, so they can help you. Demo import functionality has been tested on several servers so everything should be working well there. Also, portfolio list element is used on almost all installations and we didn't have compliance like this one, But we will of course investigate. Having pleased theme users is our priority. We hope this can be improved and you will change this bad impression you've got. Looking forward to hearing from you on ticksy.

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