very slow support - I had a major problem with this template and every ticket I have send receive an answer almost 2 weeks after - this is not professional
Author response
Hello,
We located your only support request #1959233 where we established that the average response time is 2 days. We've been in a bit of a rush these days, due to some major theme updates and we expect a 24 hours response time in the days to come.
If there's anything else you need help with, please let us know. Our professional support team is at your service each day, so just reach out to them.
Otherwise, please reconsider this poor rating, if possible. We'd appreciate it very much.
Mikado
