Support do not help you when you need.
Author response
Hello,
We managed to find the only support request from you #2012025
As far as we can see, you received timely responses for your questions so far, with the except of the weekend, when we're working with limited resources.
In order to check what's going on on your side, our agents need your valid wp-admin details, which you didn't provide, so we must ask you to check your ticket and provide them with some working credentials.
Hope, once everything is sorted out, you'll reconsider this poor rating, since we think HouseMed theme and our customer support deserve better than this.
Thank you in advance.
Mikado