Author response

Hi Omar and thank you for your feedback,

Our help team is now communicating with you via our ticketing system in order to get your issue fixed.

We are here to provide our best assistance in order to be sure that you use the theme at full power on your site.

For any other issues, please submit a request to our help center (https://modeltheme.com/go/help-desk/) and one of our agents will assist you. For an easier solution, please also describe the problem with as many details you can (including screenshots).

We also require FTP + WP Admin credentials in order to investigate & fix any possible remote problem.

Have a great day!