Great theme, such a shame about the support. Very slow, no where to ask questions, re-set accounts or passwords and no direct way to contact the authors.
Author response
Hi there,
We are sorry to hear this but we do need to point out that we certainly do have a support team as well as they are working really hard on answering to a lot of requests and helping all our customers. At this moment we could not locate any request created by your Envato username and would appreciate it if you can do this.
Our devoted support team will always help you with any theme related issue you do encounter. When it comes to the site speed you can read our general article about speed as well as you can get guidance on what you can do when it comes to your website specifically by our support team.
We hope that you will manage to submit a request at our help center and we also do hope that you will reconsider your rating after you were provided with help.
Thanks.
Best,
Elated
