Author response

Hi there,

We are sorry to hear this, however we se that your request has been responded to and you were provided with guidance by our support agent even though the issue is a bit outside of our support jurisdiction.

You can read more about this here:
https://themeforest.net/page/item_support_policy#whats-not-included-item-support

Please note that if you do have any additional issues and need help with any theme related issue our support team will be more than happy to help always. We do hope that you will reconsider your rating as well as you should know that you can always count on our support team.

Best,
Elated