Having some frustrations with slow response on customer support, at the moment the system for posting a ticket is also not working. Plus some items in the items don't seem to work such as 'Vertical Split Slider' and 'Uncovering Sections' which isn't in the documentation either.
Really happy to review my feedback if the support improves.
Author response
Hi there,
Sorry to hear this however our support team is working really hard on answering all our customers request. We could not locate any request created from your Envato username and would appreciate it if you could do this as you can for sure get help by our support team.
Right now we can only guess what you might encounter and best practice would be to submit a request, as it might be that you did not update the theme and its plugins to the latest version 1.4. Anyway please contact our support team that can help and check any issue you encounter, as well as we do hope that once you have been provided with help that you will reconsider your rating.
Best,
Elated
