I wanted to use this theme for our chess school, but it has issues and does not show on the front side. customer support sucks, does not respond after days and if they respond, they dont understand and see the issue. Keep away from that theme.
Author response
Hi!
Sorry for the inconvenience, we apologies for this misunderstanding and awkward situation.
Thank you for bringing this issue to our attention. We are always looking for ways to better our service, and your feedback is an invaluable part of that process.
We do our best to train each of our support staff on how to properly handle our customers’ issues, including how to escalate problems that they are unable to assist with. Your concern was not handled properly, and we are going to take steps to ensure that this situation does not repeat itself.
Thank you again for bringing this issue to our attention – please don’t hesitate to contact with any further concerns.
Cheers!
