I would like to revise my review in light of the support I have now received. It is unfortunate I had to resort to leaving negative reviews in the first place before I got a response - it took over a week and only after I left negative reviews for to get a response from the support which is why I've not given 5 stars.
However once that support was provided it was excellent, helpful and responsive. I hope this was just a blip and that the help I was given eventually is more the norm. Thanks to everyone who responded and patiently assisted me! This is a beautiful theme and can be customised, but you do need assistance to if you want to customise and make it your own.
Documentation does need to be clearer and more detailed in explanation - I really hope the developers take this onboard as currently it does not explain everything clear enough in detail that is required.