I LOVE the look of this theme and used it for over a year. My speed has always been atrocious with this theme though (despite doing best practices with caching, hosting, images etc). A site audit confirmed that this theme is very clunky and not well coded.
On the most recent update of this theme (which was the first one in a year), the desktop view was being transformed into a tablet view. It took support at least 5 days in between our MANY responses. They never fixed it, claiming they couldn't access the FTP with the login and gave me a blog post on how to do it myself.
It's a beautiful theme with so many pretty layouts, but it is very heavy and support is really only helpful for the little tweaks (which you will need because there are a lot of weird bugs in it as a whole).
Author response
Hi there,
Sorry to hear this, however once we check we do see that your request has been answered to within our usual response time which is within 24h. Our team is handling a lot of requests and they really do their best to answer all of them. Having difficulties accessing your website does not make it easier so we do hope that you will continue the conversation with our team so they can help you as soon as possible.
We do hope that once this has been resolved that you will reconsider your rating.
Best,
Elated
