Love that support, instead of trying to fix an issue or try to configuere it by myself, i started to use the Support and they solve all problems and help in less then 24hours.
I recommend to purchase the extension of the ThemeSupport, cause i am more then sure, that even in the future, i will adapt a lot of things on the website and they fuflill my tasks super easy, so i can use the time for the buisness, instead of googling how to adapt my website :)