for Code Quality

Theme looks nice but it comes with quite a few bugs.
More than one Shortcode used to build the beautiful pages you see in the preview just can't be used with new WP versions (for example the Image Waterfall used in the Landing Page in the Preview). Probably not very well maintained (for example the countdown shortcode ending date is actually just reaching 2020). On some browser the sliders containing videos are displaying the spinner while loading, but it never ends and you need to reload the page to see the slider). The documentation is also not very clear, it only explains every single option of the theme shortcodes but not how set the pieces to work properly. I've spent a lot of time opening tickets with the help center. At the help center it really depends which operator you get in the lottery; some are very supportive and try to give you answers to solve theme issues while others just answer "theme does not support this or that feature" (even when the 'website logo' displays completely out of position in the site main header on IE - we all know IE is outdated but at least logo and menu should work properly - I get the answer "IE is definitely not a standard").
So, if you are CSS, PHP and Javascript expert, probably you can use this theme adjusting things by yourself. If you are not be prepared to contact the support service more times than expected and probably to end up with a result different from what you planned.

Author response

Hi there,

Sorry to hear that you feel this way.

The theme is compatible with the latest version of WordPress and you can always check the article in this link.

We've checked and we see that our support team did help you with countdown shortcode, Image Waterfall, IE browser and with other requests. In case you need further assistance with anything else please continue the conversation with our support team or submit a new ticket and our support team will gladly help.

We do hope that this will be resolved and that you will reconsider your rating.

Best,
Elated

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