CUSTOMIZABILITY:
***
It is taking several days to be able to customize it. You really need to know a lot CSS to be able to change colors and language (i managed to do it looking for the code in the Google Chrome inspector and changing it through FTP).

DESIGN:
*****
Once you are able to customize it, it looks really cool.

CUSTOMER SUPPORT:
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Thanks to Anastasia I am being able to customize it better.