Author response

We are sorry if theme didn't bring you expectation you want.

We checked our support tickets, email and you haven't contact us for the issue you have in anyway so we don't know what is cause your issue and we are sure if you contact us we can help you solve that.

Normally the speed of your website loading depends on various factors including content & images optimisation, cache plugin setting, your server performance etc.

Did you try our recommendation about website speed optimisation here https://docs.themegoods.com/docs/starto/extras/optimise-your-site-speed/

We are using cache plugins as well as image optimisation for our demo sites which work pretty fast so we recommend you to try them out to see if it improve your website loading speed.

Looking forward to hear from you and hopefully we can improve rating you gave to us.

If you are not happy with our theme. We are happy to give you a refund if you could open it here https://themeforest.net/refund_requests/new