With the latest update, I found critical display bugs. I renewed the subscription for paid support and opened a ticket. Being a M.Sc. in Computer Science, I documented the bug very thoroughly. At first, I got a quick enough answer, and after a few basic tests to make sure the bug was reproducible, I was told my ticket was escalated. It has now been three weeks and I have no answer, despite my follow-up messages. This is not what paid support should be.