You'll notice these folks either blame the customer for their own lousy code and just argue everything "works correctly" when it doesn't, like they're the only developers in the world. Or they pretend they aren't a paying customer. They try really hard to remove comments they don't like. We had to have our legal team force them to deal with their issues. They are stubborn and arrogant. Look at the other comments - what are the chances they're all wrong? These guys need to stop arguing and just accept the feedback they're getting. Stay away from these folks. Buggy code, poor developers, lousy documentation and poor support. This vendor needs to be pulled from Envato for QC issues.
Author response
Hi there,
We are sorry that you've got this impression.
We do value our customers feedback and give our best to help them, and all our customers do turn to our support team where we do have a procedure and opportunity to help and note any feedback provided. If your previous rating was removed it is because it was probably going against Envato Market rating/review policy.
If you are experiencing any troubles or difficulties when using theme we would appreciate if you could please submit a request at our Help Center by following instructions from this article - How To Submit A Ticket and our support agents will check this and investigate further. At the moment we could not locate any tickets with your Envato username or your purchase code at our Help Center, so please submit a ticket, explain in more detail what you find troublesome and our support agents will gladly help you to set up your website within our theme.
If you perhaps don't wish to use the theme you can submit a refund request as explained here. We do follow official Envato Market refund policy which you can find in this link.
Regards,
Edge
