Support 5/5
Customization 5/5
Code quality 4/5
Overall experience 4/5

Satisfied with this theme. I faced lots of problems but support help me fixed most of them, others I fixed by my own. I am very difficult customer with lots of demands but the support did satisfy almost all my needs.

Don't get me wrong, if you buy the theme to use it with it's current functionalities and design, you will find no problems, probably.
I did lots of customization both functionally and visually and if you see the website, it has almost nothing in common with the theme.

My suggestion is if you are planning to have comprehensive functionality better not count on this theme since you might face problems as I did. Else, go for it, you won't regret it!