Author response

Hi there,

We are sorry to hear this however please understand that it is your responsibility to protect your website from malware infections. There are many ways you can do this and our support team will be happy to provide you with guidance. However cleaning your website from a malware is not included within the support scope.
You can check this article that can help you here and we do always recommend you to contact your hosting provider to see if they can roll back to a previous backup. We could not locate any request from you at our help center and if you possibly do have one please provide us with your request ID so we can check.

We sincerely hope that this will be resolved and that you will reconsider your rating.

Best,
Edge