Author response

I am sorry about your experience. You can read this article - https://support.vamtam.com/a/solutions/articles/255631?portalId=2016 to understand why it is risky to test your Live Site directly. My Colleague should have given you a better explanation of why he needs a staging site.
You can always take advantage of our "No matter what, 30 days" refund policy. All you need to do is to fill in the form at this link, and we will proceed with the refund asap:
http://themeforest.net/refund_requests/new