Author response

Hello,

Please double-check if you are entering correct purchase code - Where Is My Purchase Code.

As we don't have enough information to assist you we would appreciate if you could please submit a ticket to our Help Center, include your purchase code, and one of our support agents will check this and assist you further. You can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.
We hope that you'll reconsider your rating afterwards.

Best,
Mikado