I reaffirm my rating, it's been two days and they still haven't responded to my request, I have a few days of support left, really a disappointment.
Author response
Hello,
We are sorry to hear this.
Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.
Best,
Mikado