The customer support is exceptionally poor vs other Edge themes, can wait up to four or five days (still waiting) for responses to things and when you get a simple link to user guide which doesnt answer the question.
I would avoid if you are looking for strong support.
Author response
Hello,
We are sorry to hear that you've got this impression. Please understand that our average response time is around 24 hours on weekdays and that our support agents are trying their best to answer all of our users in this timeframe.
Also, please note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We’ve checked and we see that your tickets have now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Best,
Edge
