Author response

Thank you for taking the time to share your feedback. We're sorry to hear that you had a negative experience with our product.

Regarding the issue of zero customization, we want to assure you that our product does indeed offer customization options. If you are having trouble finding them or if they are not working as intended, please reach out to our support team for assistance. We'd be more than happy to help you make the most of your product.

As for the one-star rating, we would like to apologize for any frustration or disappointment you may have experienced. We value your feedback and take it very seriously as it helps us improve our products and services.

If you would like to discuss this further, or if there's anything we can do to make it right, please don't hesitate to reach out to us. We would be happy to offer you a refund if that is your preference, or provide additional support to ensure you are satisfied with your product.

Best regards,
Timea
Orion Themes Support Team