by dt2go 3 years ago
I have had nothing but problems since I installed this site. Getting appropiate help from the paid support team has been mostly unresponsive. We use Themeforest websites a lot and most of the vendors we use provide a good product, however this vendor is unresponsive and the Elementor version they provide is buggy with plugin conflicks (e.g. LMS Elementor Addon and twitter plugin. See the logo errors screenshot: https://www.screencast.com/t/t3NsqzfxpK). I placed many support request with only two responses. Once the support team finaly got to my site, they screwed it up worse than it was before :https://www.screencast.com/t/wiafbU5d. I had to rollback my site to a previous version from backup. I am very disastisfied with the performance of this theme and the communication from the support them.
Author response
Hi.,
Sorry for the inconvenience,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes
So that, we can check and have a clear look form our end.
Please send your request to us directly at this email support@wedesignthemes.com
Thank you, we look forward to help you!!..