Author response

Hi, I can assure you that it did not take 3 to 4 days to get back to you. If so, 2 of those days were during the weekend, and you may have submitted a ticket on a Friday just after I finished answering tickets for the day. Either way, I am sorry to hear you are not happy with the support you received. But unfortunately, I am not able to answer all of my customers' questions immediately. But I do typically respond within 24 hours, and if you still have any outstanding issues, feel free to submit a new ticket or open a new one and I'll be happy to try and help you with your issue.