Author response

Hi there,

We could not locate any request from your end at our Help Center so please if you have one open please provide us with your request ID so we can check this.
The theme is strictly tested and the theme works well testing it on our side so this is something that needs to be tested from our end.

So please try to submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

Best,
Mikado