The theme has a security flaw, my hosting provider informed me that said theme was violated, causing damage to my website. This affected the access to the site, producing changes in the system files, and modifying the index, which in turn, redirected to other adult content pages. I clarify that both the Hosting and the domain have their acquired security layers (SSL), configured and installed, complying with the necessary security protocols for the site to operate correctly. I request a report on this novelty to know where the fault is.
I also report that the topic had the respective update. It was currently suspended at the request of the client.
I require, please, that corresponding measures be taken on the matter and that you provide me with a report of what happened.
Sincerely,
Poryectar255
Author response
Hi there,
We are sorry to hear this but please note that our theme is strictly tested before it can even be released so if your website was affected by a malware you should know that there are many ways to protect your website and you can read our article about it here.
You can always check with your hosting on what caused the issue as they can help you to get a better insight on this matter and best practice would be to revert to a previous backup of your website before the malware affected your website. This is not something that is caused from the theme itself rather it might occur if you have your site unprotected and as you can see in the above article there are various ways to stay protected.
You can always read more about the refund policy here but you should know that you can always turn to our team and submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Best,
Mikado
