I am writing to express my extreme dissatisfaction with the Actura - Construction WordPress theme that I recently purchased from your store. I have invested a significant amount of time and effort into setting up the theme, but it has been nothing but a nightmare.

Firstly, the theme's import feature is completely non-functional, resulting in constant errors in the code. I have tried using three different hosting providers, and each one presented its own set of issues. Additionally, the license activation process has been unsuccessful despite multiple attempts.

Moreover, the lack of response from your technical support team has been highly disappointing. I have reached out for assistance numerous times, but have yet to receive a satisfactory resolution or even a timely response.

I must say that this whole experience has been incredibly frustrating and has left me feeling cheated. I expected a quality product with proper support, but unfortunately, that has not been the case. I kindly request that you address these issues promptly and provide a solution or a refund for the faulty theme.

I hope you understand the urgency and the gravity of this matter. I trust that you will take appropriate action to rectify the situation and regain my trust as a customer.

Sincerely,
[Volodymyr]